"Really not much to say....just ordered and it was sent. "
"Easy to order on line, very good quality products, delivery on time!"
"I dont know how you guys got my rating or whatever but i cant even track down my order and you guys are trying to say ive rated something i know nothing about "
"I am very happy for your service"
"i like shopping with Patpat's"
"There are several annoying things about this site. Mainly the fact that I spent two sessions trying to figure out why I couldn't get the order to submit. Finally, I caught glimpse of the fact that the address hadn't been put in correctly and it was flagging me to fix it. But the several other times I'd look at the page to find errors, it was not easy to see. Very very annoying and made the site quite untrustworthy. I was very concerned I would either get charged multiple times for clicking and reclicking "Submit Order""
“Hello,
We are sorry to hear about the issues you have encountered upon placing your order with us. We sincerely apologize if the errors in our website cannot be easily seen.
As a growing company, we acknowledge that there are still areas to improve on. Our customers' feedback is definitely a key to knowing what those areas are so we can act on it.
Don't worry we take our customers' feedback seriously. Rest assured this will be forwarded to our IT team for further investigation and improvement of our website and app.
Upon checking further, it shows that you have only one order recorder in our system.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"easy to use..good quality"
"The website was easy to navigate"
"I don't have anything more to say. Thank youu"
"The clothes are super cute"
"I never received my order or got a email about it "
“Hello,
We sincerely apologize if you haven't received your order yet and thank you for bringing this to our attention. We apologize for the inconvenience this may have caused you.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"Great prices and very cute clothes for babies."
"Je n ai jamais commendée chez vous je vous direz ce que j en pense quand je recevrai les items
Merci"
"Says order doesn’t exist but I got an email to rate them so I don’t understand. Maybe credit card didn’t work I don’t know but why did I get an email to rate them."
“Hello,
We're sorry to hear if your order doesn't exist when you check it which leads to your confusion if your order went through or not.
Here at PatPat, we are working hard to make sure that we are making the greatest effort in improving our products and services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
We have resent the order's confirmation email to your email address associated to your order and also, we have sent you an email in regards to this concern. Please do check your email inbox or junk/spam folder. You can also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience.”
"Great stuff for affordable prices. "
A rep from PatPat, interfocus, has responded:
“Hi,
We sincerely if you are already receiving survey ratings even if you were not able to receive your order yet. The review link or email sent to you was a survey to know you overall experience upon placing your order. We appreciate for your time in giving us your feedback.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”