"easy to use, good range of products"
"Still waiting for my purchase "
"You are very unprofessional when it comes to giving information about order status or shipping where is this stuff coming from I'd like to know "
“Hello,
We are sorry if you were not able to receive any information about your order but no worries we'll work our way to make sure every customer are updated.
We understand that as a customer, you would like to receive your order as fast as possible. We certainly do not want our valued customers face any sort of inconvenience in any way. Please be informed that we are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
”
"Not Received my gorgeous Yet so to be fair how can I review you please tell me when they’re on the way"
“Hello,
We are sorry if you have already received a survey on your experience even though you have not received your order yet. We just want to know your feedback while placing the order.
We understand that as a customer, you would like to receive your order as fast as possible.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"I’m happy with the prices and the variety on the site."
"Amazing I'm waiting for delivery to arrive so excited "
"I always get great deals and quality!"
"great fit for the whole family"
"Easy fast and Free Shipping on my order"
"I was able to fine different fashionable styles and colors for multiple occasions. I love the different styles in family wear also. I previously received and order from PatPat and my daughter clothes fits her greatly."
"Why hasn't this been invented years ago lol this is awesome"
"Very cool clothes for kids :)
"
"matching clothing for the family"
"really lost 50% of the total shopping time waiting for the page to upload :("
“Hi,
We sincerely apologize for the issues you have encountered while placing your order. We are sorry to hear that you waited for a long time to successfully place it.
As a growing company, we acknowledge that there are still areas to improve on. Our customers' feedback is definitely a key to knowing what those areas are so we can act on it.
Don't worry we take our customers' feedback seriously. Rest assured this will be forwarded to our IT team for further investigation and improvement of our website and app.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"Goods arrived quickly and were of great quality. Would have liked a little more contact, but on the whole would recommend and use again. "
A rep from PatPat, interfocus, has responded:
“Hello,
We are sorry if you were not able to receive any information about your order but no worries we'll work our way to make sure every customer are updated.
We understand that as a customer, you would like to receive your order as fast as possible. We certainly do not want our valued customers face any sort of inconvenience in any way.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”