"I've ordered from this company 1 other time and liked the products, but I like clear prices when I'm trying to purchase an item. It's too confusing if an item is on sale and I go to my bag and find they are not on sale after all. Spoke to customer service online (the only option - did not like that either) and if I have 1 sale item, I can't have other sale items on the same purchase. That's ridiculous and it does not state that anywhere on the site. Some items said you can only buy one per customer, but that means you can only buy one of THAT PARTICULAR item per customers, not you can only buy one sale item per customer. Poor and misleading advertising and very confusing."
"I like the family outfits and price"
"very fast and efficient services"
"I love PatPat! I find so many wonderful things for my granddaughter. The best deals and great prices. "
"Ok, with time I will get used it...."
“Hi NGHIA ,
We understand how frustrating this to you as a costumer.
Here at PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the slightest complaints are handled properly.
For this case, sometimes there is really a problem with our website due to a system upgrade. We already raised this concern to our IT team and rest assure this will not happen again.
Should you wish to continue tracking your order, you may refer to the tracking information below.
Tracking link: https://t.17track.net/en#nums=JY22B3100010048108
Tracking number: JY22B3100010048108
You can always contact us via chat support: https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner even though you have no account yet in PatPat. We highly suggest you check your email inbox as well as your spam messages. You can also contact our customer service team via our Chat Support or email us: https://patpat.com/article/help/contact.
Should you need further assistance, please do not hesitate to contact us.
Warm Regards,
PatPat Customer Service
PatPat: Cute + Quality + Great Price = More Happy Moment”
"Easy to navigate and sign up. LOVE the prices and baby toddler range is beautiful, excited to get the clothes for my grand daughter. Hope the sizing is accurate to the size guide"
"It was great to see so many beautiful sets of clothes on one site.
Have bought from this site before and all items were amazing.
Highly recommend the shopping experience."
"Such great little clothes for babies, toddlers. A very great selection of cute clothes. I highly recommend you check out his website, you won’t be sorry you did."
"Love the products, but shipping times are not consistent. Seems the sooner I need the item, the longer shipping takes."
“Hi,
We sincerely apologize for the issues you have encountered with the shipping. We are sorry if you were confused with the shipping time. This is indeed not the kind of service we wish you to experience.
Here at PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the slightest complaints are handled properly.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also contact us via chat support: https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
Warm regards,
PatPat Customer Service
PatPat: Cute + Quality + Great Price = More Happy Moment”
"Nice PJ's and great prices!!!"
"I love al the cute outfits for girls, and the prices are absolutely amazing! I will definitely be visiting this site again...soon."
"Always love quality and design"
"Website is easy to navigate, exceptional prices, super delivery :)"
"Love it, easy navigating on website, quality of clothes is great"
"prices are somewhat confusing - one only for first time shopper; Black Friday price etc. Very misleading."
“Hi Nancy,
We sincerely apologize for the issues you have encountered with the price and you were confused. This is indeed not the kind of service we wish you to experience.
Here at PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the slightest complaints are handled properly.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder.
You may also contact us via chat support: https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
A rep from PatPat, PatPat., has responded:
“Hi,
We sincerely apologize for the issues you have encountered when placing an order with our sale items. We totally understand for the frustrations that you've encountered if you find our promotion policy confusing. This is indeed not the kind of service we wish you to experience.
Here at PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the slightest complaints are handled properly.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also contact us via chat support: https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
Warm regards,
PatPat Customer Service
PatPat: Cute + Quality + Great Price = More Happy Moment”