"I just purchased a 55" tv from Pauls. Paul's price was the lowest I found anywhere, and the customer service I received was top notch. It was as if I was buying the tv from a local retailer, without the steep price increase. I would certainly order from Pauls TV again. "

"Hello fellow electronics buffs... Doug here to report on my extensive searching for a new television. Paul's TV is the place! Shop, look, research, compare, then BUY at Paul's, like I did. The service was outstanding and the pricing was fantastic. I bought the 92 inch, yes, 92 inch Mitsubishi HD 3D DLP model. With some concern if I was going too far in size, my family and I have enjoyed our set for over a month now and it is impressive. The picture is gorgeous! No screen door effect with dlp. While you may not want this type of tv in a bright room, it is worth dedicating a rec room or living space to feature this beauty in... it is worth controlling the light for that awesome theater experience, and it does not seem too big because of the detailed seamlessly beautiful picture quality. If I can post a couple pictures I will.

It took 4 delivery men to get this bad boy up my stairs around a tight corner, but "white glove" delivery covered it, and I also included their extended warranty coverage, glasses and blu-ray player for a bonus package deal. If your worried about ordering online, don't with Paul's TV, honestly, they are quality caring people and I can hardly say enough about my whole experience with them and the great product they brought into my home for a value that is unbelievable. Maybe you have seen the 90 inch LCD television out there... impressive, but also $10,000! And what if pixels start burning out? With the Mitsubishi DLP system, at less than a third of the price, a fairly inexpensive light bulb should be the only replacement part for years of service. If the 92 inch is too big, there are the same quality features in smaller sizes. I was so satisfied with my experience with Paul's TV, I told them I would write a review for them, so this is unsolicited. I spent a lot of time looking and researching, like many of you out there, and it is gratifying to know I feel better about it all now that I have finished the experience. You may contact me directly at ****@**** to confirm this is a legitimate reccommend. Whatever product you are looking for, make sure you check out Paul's TV online."

"Paul's TV was great. Best price on my new 65" TV that I could find. Shipping was prompt and as advertised.Good communication through the entire process."

"WORST EXPERIENCE EVER!! Ordered my first plasma flat screen ever from Paul's TV online on 8/21. Recieved an e-mail stating that I would recieve my TV in "3-7 days." I tracked the shipment as I was very excited. On the 7th day "I" called the shipper to find out when I would get my tv. I was informed that they wouldn't have a truck in my area until Tuesday 9/4,(I live in Macon, GA. it's not like I live in the sticks) that is 14 days from the day I ordered it. I elected to drive 95 miles to Atlanta to get my TV on 8/28. When I got there it was raining and two men brought the TV out to my vehicle. I opened the top of the box and peered in through the plastic and everything seemed fine. What I couldn't see in the rain and through the plastic, I saw when I got home and unpacked it. A hairline crack from the top left corner to the bottom right corner. When I plugged the TV in there was a loud squealing sound and no picture. I immediatley called Paul's tv and was told to take pictures and send them in via e-mail. Then the next day I was told to take pictures of the packaging and send them in and they would make a determination. Well this is their "Modus operandi". It is unfortunate that I did not read about Paul's before falling for their free and incredibly horrible shipping methods, otherwise I would have known that they have no intention of resolving this mess. Meanwhile I had to go to BESTBUY where they take back damaged goods. I am incensed that this company is having me hold all the responsibility in this matter. I will do everything in my power to make this right. I was in the shipping industry for 18 years and never "once" did the company I work for do what Paul's TV has done to me. I tried to return the damaged TV and was told they would not accept the delivery. DO NOT DO BUSINESS WITH THIS COMPANY!! I have contacted the State Attorney General's office in this matter."

"I've been researching a new TV purchase for a while and saw the excellent prices at Paul's TV. The only thing holding me back was some of the previous reviews but as I looked through them, it appeared that most of the complaints were due to the buyer not reading and understanding the Paul's TV shipping policy, which is about the same as their competitors.

I ordered a 60" plasma on a Monday and had tracking info in an email the next day (shipped from Dearborn, MI by Home Direct USA). The set arrived that Saturday. The driver called about an hour before he showed up. He was very friendly and asked on his own if I would like to unbox it and plug it in before signing for it.

For me, it was about as painless an experience as I could expect ordering a TV online."

"This was our first online purchase from Pauls TV - a Sharp 60" tv...we are very happy with our purchase...all expectations were met...ordered on 8/21/2012...it was delivered on 8/30/2012...as expected. Delivery as expected...it was "white glove"... I reminded the delivery guy that it was "white glove", he said that all of their deliveries were "white glove" but that there were different levels of "white glove"...our level was to bring the box inside the house, take the top of the box off and plug the TV in to make sure that it turns on...this was as expected..we knew that we had to attach the stand and connect to the cable ourselves so this was also as expected...so this was as expected...we love the tv, the picture is awesome...we would definitely buy again from Pauls TV...everything was as expected...we're happy with our purchase"

"We have had a real nightmare with their delivery department. Because we are moving, we had them hold our purchase in the warehouse for about a month.

When we got settled in our new home, we set up the delivery, but the guys took the TV and sound system to the old address, while we sat and waited at the new address for five hours.

Because we had no way to call them, we lost out on the delivery that day.

After scheduling another attempt to get our purchase, we just happened to be at the old home, doing final cleanup, and when we left to be at our new home for the delivery, we saw a Paul's TV truck drive by us. We immediately turned around, and after meeting them in front of the old home, they told us that this was the address, they were told to deliver it to. We asked the guys to follow us to the new home and complete the delivery, but while following us, they called the where-house and were told to return to the where-house [something to do with liability issues???], leaving us without our purchase, one more time.

The where-house manager was rude and argumentative and lacked any willingness to satisfy our desire to get the products in a timely manner, and refused to call the driver of the delivery truck and drive twenty extra miles to make sure we timely manner, sound system [after all, they were already in the area].

We are, once again scheduled for a delivery, and this time, hopefully; they have our address right.

We know that we gave them the correct information, but they must have used the old billing info to draw the address from.

BTW - we bought things from Living Spaces and Lowes, and while we gave them our billing address [the old home], they also scheduled the delivery to our new address.

Paul's TV made a mistake, and they continued to make the same mistake, while denying any fault.

This will be the last time we ever buy anything from Paul's TV, and we will let others know of their ineptness and lack of concern in meeting the need of the customer.

They may have good prices and top notch products, but their customer service, sucks!!!"

"I recently purchased a 73" Mitsubishi and called the 800 number to see if they had this model in stock. I was told YES, we have about 9 or 10 left. The price of $1,099.98 seemed very fair for the size but I wanted to see the actual TV and drove to the nearest store which is about 20 miles from my home.

I soon discovered that there is some pretty heavy competition between the online store and the retail locations. The salesman at the store (inside Easy Living Furniture) told me that the model I was looking for was no longer being made and the new model is now $1,399.98. When I told him that I called and was told that they still had 9 or 10 left, he said "the only way you'll get that price is for an open box item or a store demo model. I told him I had no plans of buying either an open box or floor model and he said "they tell you that at the end when they get your payment information."

I left the store very upset with the differing stories I had heard and called the 800 number when I got home. My rep, David, who was very nice through the entire process assured me that I was quoted the price for a brand new TV, definitely NOT a floor model or open box item. Based on his assurance, I ordered the TV from him and was quoted 3-5 days for delivery.

A few days later, before the TV was delivered, I saw an add on Television that said if you "buy a TV from Paul's TV for $999 or more, you could get a free 32" LCD TV, a 7" Android Tablet or a Bluetooth Sound Bar!

I called David, my rep. at the 800 number, and since the TV had not yet been delivered, I asked him about the offer I kept seeing on TV. He said he had to check with his supervisor and called me back in about 10 minutes. He said that this was "an in-store offer only" even though the AD on Tv, and later in the newspaper, made no mention at all of being an in-store offer only.

Bottom line, the TV came in 4 days just as promised. The picture is absolutely awesome and the whole family loves it! I'm just a little turned off by their TV and newspaper ads that came out right after I ordered the TV and Paul's could have handled this much better. I have lots of friends who have seen the TV and want to order one as well but I'm not sure that the obvious competition between the retail stores and headquarters is really good for the customer!"

"Ordered a 60inch Plasma TV last month with Pauls. This was my first experience with Pauls TC- I have always been a loyal Amazon customer. The order processing experience was good- the rep gave me various options, and I got a price that was $100 less than what Amazon was offering for the same model. I was told I will recieve a free 'white glove delivery' and they will schedule an appointment with me for delivery, and will come in and 'set up the TV' inside the house. Two days after he order I got a call from the shipping company saying it was a courtesy call, and the delivery is 'tentatively scheduled for friday the 10th' (Amazon delivered my last TV within 5 days). When asked about the time range, I was told this is tentative, and they will contact me few days prior to the delivery to fix the appointment. I never got any call from Pauls or the shipping company- the website constantly showed the item "in transit" even on 10th (the 'tentative delivery date'). I had no clue if I have to take the day off from work to wait for the 'tentative delivery'. I called up the shipping company on 10th morning, and was informed that they can deliver in the morning. And here comes the disappointment. The delivery was done by just one person (this TV weighs 100lbs) who brought the TV to my doorstep and wanted my signature. I informed this needs to be taken inside the house and set up. The person asked me to help him lift the TV ("White glove" delivery ..!!!) and I had to help carry the TV into my basement, help him take the TV out of the box. The definition of "Set up" is that they will plug the power chord onto the panel and show that it switches on. They will NOT put the TV on pedestal..! I called up Pauls TV immediately and was told that this is right, they will not set the TV on the pedestal due to 'liability' issue. When asked about me having to help carry the TV to inside the house, the rep's response was it was supposed to be delivered by two people, and that he will inform the shipping company. There was no apology, and it sounded like a normal event for them. (maybe it is, reading through other reviews here). I asked for compensation, since I ended up not getting the deal I was offered- the rep said he will "look into" it.

Bottom line: Pauls TV's customer service ends the moment the order is placed. Broken promises, pathetic delivery and sloppy customer service. I should have paid the $100 extra to Amazon. This is my first and LAST buy from Pauls TV "

" Great customer service. Great prices. Fast delivery. White glove service was excellent. Did everything they said they would. Was not pressured at all. Would buy again from them."

"Warning Buyer!!! STAY AWAY FROM PAUL TV...

Do not buy anything from Paul TV. They're bunch of liars. They never live up to their words. They will say yes to anything you ask to make you place the order then something happen they blame it on you and you have to eat so called "our policy..." and pay for the restocking fee. Here is what happened to me:

I placed the order on Tues 8/7/12 talked to the salesman name "Jake" since I want to get the TV sharp lc70le847u as soon as I can, first thing I asked was:
- Are you going to ship from Irvine? (which located next to my city)
- Yes. He answered.
- You think I"ll get it this week? I asked.
- He said, I am not sure but I will make sure the TV will be shipped out Wed or Thursday.

This morning I got a shipping confirmation which stated the TV will be shipped from Virgina. I was shocked because
if that the case I will not place the order in the first place and going to look for another retailer.
I called and talked to him and
- He said " There was nothing in stock in Irvine. I did not promise you anything"
- I told him that I want to cancel the order.
- You have to pay 15 percent for restocking fee.He said.
- Look! you told me to ship out from Local and now I have to pay for the restocking fee even you did not keep your words.
- I am sorry but that is "our Policy" and "I didn't promise you anything". He said.

Buyer!!! That mean when they answer your questions. They have to also say "I promise you" to make it count....

Then I talked to his manager and also get the same answer:
"He didn't promise you anything. It's our policy. I can't do anything"
All he can do was waive the restocking fee but I have to pay $100.00 for return shipping.
I asked him even it's not my fault and the repeating
"He didn't promise you anything. It's our policy. I can't do anything"
Then I talked to the cancellation Dept. "It's our policy. I can't do anything"

Then I call the customer service after transferred thru several people then the last guy who probably have some power who said the same thing. It's a miscommunication. "It's our policy. I can't do anything"
I told him that I would give them bad review. He replied, I would not advise you to. But you can do if you want.
Bottom line is they're going to charge me $100.00 for my stupidity to place order with bunch of liars. And now I have to eat what so called "Our Policy".

To Paul TV
You should revise your policy as"
- Any cancellation will lead to 15% restocking fee or the least $100.00 for return shipping even it's our faults.
- We only talk to people who place orders. If you complain that we are bunch of liars, we can't talk because we didn't promise you anything. It's our policy. I can't do anything.

I should read all of the review in here but I did not. Please Buyers, read all reviews rated one star then you know what I and other went thru.
Bottom line is Paul TV won't care about customers but they really care about their employees because they don't want to loose good liars who make money for them.
STAY AWAY FROM PAUL TV...

- Updated on Sept 6 2012.
I got a call from Paul TV on Aug27,2012 stated that they will do a full refund but not until they receive their TV back and conversation ended there (nothing happened till now). It was a run away conversation. When will I got my refund is still a mystery. Good luck to all of you.
- Updated on Sept13
Paul refunded but $117.74 short. I called them back and they said will refund the full amount. Will see.
- Updated on Sept24
Finally, I got full refund after 6 weeks of battle. Should I buy from them again and recommend to my friends? We all knew the answer. Good luck."

"I ordered one 82" and five 42" plus accessories in March of 2012. I spent over 4500.00 and I was very happy with paulstv.com. I did not move into my new house until July 2012 and then started installing the tvs. All were in great condition with the exception of one of the 42" LG tvs. The screen was cracked in 3 different locations. The box showed no damage. I contacted paulstv and I was told that I should have inspected the tv when it was deleivered. I did inspect the 82" but of course the delivery guy was anxious and ready to leave so I did not inspect the 42" tvs.
I had to send in pics of the box and tv to paulstv. They made the decision to not help me out since it had been over 100 days since delivery. I even sent pics of the box with the "Inspect First" sticker which had a shipping label placed over the sticker. I feel that after spending so much money they could have fixed this problem. I have told everyone about the deal I got, but now I have a different story."

"This is my third large TV from Pauls TV and all have been delivered and worked alright. I will comment however that this last order for a 65" Panasonic set was more high pressure than ever before. A almost "to nice" individual who identifies himself as a "manager" answers the phone, gets the deal going, then hands the phone off to a trainee. OK, I can live with that, but I was told this set w/ warranty came with a free 3D DVD player. I bought TV and 5 Yr Warranty. When invoiced however the DVD was NOT FREE, it cost $129.99.
This purchase was not as "personable" as the prior two purchases. Paul's is loosing their personal touch and becoming more like the slick New York City joints.
One additional comment (which isnt necessarly Paul's TV's fault): TV ordered on 7-13-12 arrived THREE weeks later (8-2-12). WAY to long for delivery!! The "white glove" service (unboxing and taking inside your house) wouldnt have happened if I hadnt have helped. Only the driver showed up. Others have complained about this also, plus the fgt company didnt call that the set was here and ready to be delivered. I had to call them and ask when it was going to be delivered.

"

"Paul's TV Service Relations Manager was professional and responsive in dealing with our product issues. The defective TV was exchanged to our satisfaction. Paul's TV stood behind their advertised customer satisfaction guarantee."

"Paul's TV is an outstanding company!!!!. I have been watching prices on the 92 Mits and Paul's always had the lowest price with delivery. I ordered the TV online and received free white glove delivery and received the TV on time, and it was shipped from the west coast to the east coast in the time mentioned (others did not even include the white glove delivery). I also have been watching prices after purchase and noticed that Paul's had the same TV listed with a bundle of 2 pair 3d glasses and wireless usb for similiar price and another deal that was $100 less. I used the online price match form and within 5 min I received a call from John Kim @ Paul's. John was very helpful and knowledgable ... He asked me which deal I would like and processed it....it was that easy. John, Paul's and the TV are awesome....great service, great price, great delivery, great picture, and great follow up service. I wish all transactions and companies work like this. I will be a life long customer.

JW

"