"Ordered 5 pairs of shoes. Sizing was way off. They wanted me to pay for shipping back to China for a refund. Cost as much to return as the refund I was getting. Terrible, terrible company."
"I have ordered 3 pairs of shoes from this company and they are the most comfortable shoes I have worn, I have received many compliments on the appearance of the shoes. It taken a little longer than I expected but I feel like they worth waiting for. I ordered a pair for my sister and she received 2 right foot shoes, but in contacting they company, this was taken care in a timely manner."
"Obviously this company is a scam. Also their idea as to realistic and my expectations are at opposite ends of two poles. I ordered a "realistic" bird which came from China in a little plastic bag. The tail feathers were short and scraggly and the overall look was ridiculous. It was truly a bad joke.............I threw it in the trash- to commemorate the loss of the money I spent. Good Grief....... NEVER BUY FROM THESE PEOPLE.!"
"I placed an order before Christmas and was told 10 to 20 days for delivery well it is now Feb. 14th 2021 and still no shoes. They will not even answer my emails, but they sure took my money. DO NOT order from this company, they are a bunch of crooks and because they are a foreign country what can you do. I'm telling everyone DO NOT order from them."
"on 11.30.20 i ordered two sets of pants in black. on 12.18.20 the pants were delivered, but in pale blue and in light grey. three emails sent to their Sales Returns have met with no response at all. i do not recommend anyone to purchase from Pearlzone."
"Their shoes are of terrible quality. After wearing them for about 2 hours, I soon realized that the mechanics of the belt (that ties them to your feet) is itchy, loose, and easily breakable.
Not only that, but after ordering from them, I'm getting countless junk mail from them (though I tried to unsubscribe many times). Do not infect yourself with this failure of a company."
"I would give a negative 5 rating if I could.
I should have looked for reviews for this company before purchasing. This saga started in July 20, 2020. It is November 14, 2020 and still not resolved.
I ordered 5 pairs of shoes.
4 pairs of shoes arrived after 5 weeks. One of the pairs of shoes was the wrong model.
I of course asked for Pearlfeet to send the correct model. First, they acted like they did not understand the situation and sent tracking information. Then they had me take pictures of shoes and packaging and send them. And then they asked me to do it again, which I did, AGAIN.
I do agree with other reviews that their emails are very polite; but don't be fooled. They are very unethical in business practices and actual results.
So, the company never shipped the correct pair of shoes.
Not only that, but the 5th pair of shoes finally arrived and it was also the wrong model of shoes AND it was a duplicate type of the wrong shoes sent before.
So, now I've got two pairs of shoes I did not order and I don't have two of the five pairs I did order.
I have emails where Pearlfeet admits it is their mistake. AND YET PEARLFEET HAS TRIED TO BLOCK MY REFUND REQUEST FROM THE CREDIT CARD COMPANY. They responded to my dispute by providing tracking information to the credit card company.
Not only THAT, but they also tried to get me to drop my dispute with the credit company, saying they would be able to send the refund faster if I did. I see from other reviews that they are very, very unlikely to send a refund, ever.
So now I have to waste additional time just to try to counter Pearlfeet's unethical attempt to mis-represent the situation with my credit card company.
And by the way, the quality of the shoes they did actually send is very, very low. I've only asked for a refund for the pairs of shoes that Pearlfeet got wrong, but in truth, I would really like a total refund. I have only worn one pair of shoes out of the five pairs. The rest fit OK, but I will probably throw them away because they are too embarrassing in appearance for anything other than working in the back yard.
While it is within the realm of possibility you will have a decent experience buying from Pearlfeet, the probability is very, very low."
"Do not buy from them. I ordered 2 pair of shoes and they never arrived (it's been over 3 month).
Customer service doesn't provide any help, they just send you automatic emails proposing a 10% discount on your next purchase or so... Anyway, this is a scam so save your money. "
"This company is ridiculous! After waiting almost 3 mths for a pair of sneakers, they sent the wrong size! Now they're saying keep it BUT here's 20% off for you to purchase another. Finally I got someone on Facebook and they were so rude. I would have to pay to send it back and it's expensive so let them know if I still want to do that or just buy another pair!... The nerve! Hopefully my bank can help!"
"Ordered an item and asked several times for it to be cancelled! They did nothing and it's now ready to ship, from China! Buyer beware! Awful company!"
"I ordered a pair of shoes 4/11/20. They still have not arrived. Emails go unanswered. They are a scam!"
"DO NOT BUY FROM HERE I do not suggest shopping here unless you live in China. It took over 2 months for me to receive 2 pair of shoes that do not fit. I have to pay the shipping on the return to China but offered a discount coupon to reconsider the return. Customer Service is slow to respond. And avoid your questions.
I would give 1/2 a star if I could.
"
"I ordered my shoes 4/21/20. I was unaware the shoes were coming from China because the website looks American. I didn't find out until I got the shipping info. My shoes moved slow through their city shipping wise. Finally made it to the airport on 5/12/2020 where they are still sitting today according to the tracking site. They were emailing back and forth until I asked for a full refund now no response and the phone numbers listed for them are disconnected. Don't ever buy from this company waste of $67.00."
"Size too small like everyone else reports. No response to emails requesting return instructions. If you are reading reviews you won’t be ordering from them anyway so why write more?"
"I ordered Shoes from you Chinese ripoff masters. I ordered size 13 US Mens Shoes. I then waited about 6 weeks to get them. When they finally arrived The shoes were a solid Size 11 Mens US. I attempted to contact customer service and no response. I then filed a claim with PayPal and then the merchant responds, but they want me to pay for shipping of their crap back to them at my cost. I told PayPal that I want the merchant to pay for shipping back at their expense because this was not my fault, and their guarantee states they take care of shipping back. PayPal decided against me and in favor of the Rippoff merchant because I would not pay for shipping back your cheap poorly made crap that was the wrong size. I'm telling everyone to Stay away from you people, far away. So you could have done the right thing paid for shipping back and sent me the refund, however; since you decided to do the wrong thing and not send me my money back. Im going to make sure everyone sees the reviews and put you out of business."