"I was able to connect instantly with a customer service representative who very quickly resolved my issue. Bravo!"
"Had to contact PEEK when a confirmation was not received. They said that there emails go to spam but I was not able to find it. However, I now have my confirmation after a quick response to my inquiry."
"The tour was really boring and not worth the money at all. It would have more been worth it to just explore ourselves without the tour."
“Hi Robyn,
Thank you for your feedback. I apologize you did not enjoy your tour, I have reached out to you in a private message to learn more about your experience. I have also passed along your feedback to our Partnership Team. Please let us know if we can help in any way!
Best,
Marta”
"I chatted with Jackson as I made my reservations and he was terrific, very responsive and quickly helped me resolve my questions. I stumbled on the site when I was googling a company/service that could accommodate the date I was looking to go. all the other sites, including Viator showed September 25th as unavailable. You guys were not only able to clear it for me but get me a private tour and a very reasonable price compared to what I was seeing online. Thanks again. I will definitely use your service again. Too bad you are not in Italy yet. That is where I am heading after Paris! "
"Everything went smoothly. Thanks for making booking online so easy!"
"it was quick looks like a broker site. but we'll see"
"We had a WONDERFUL experience on our private tour of the Eiffel Tower. Our tour guide -- wish I could remember her name, Anja (? it was a long trip) -- was fabulous.... spirited, knowledgeable, great voice and eye contact. SO, SO worth the investment to see this iconic attraction with someone who could give us facts and figures -- and do it in a fun way. Loved it! Thank you for a great experience."
"took several days to get London Eye voucher and a time lag was not mentioned in the website so after many emails and a phone call I got the voucher only a few hours before I left the country. This was an uneeded stress. "
“Hi Charlotte,
Thank you so much for your feedback. I have gone ahead and sent you a private message letting you know how we have fixed the problem. Just a reminder that sometimes Peek vouchers do get sent to the SPAM folder in your email, so if there is a delay, make sure to check there as well!
Thank you for using Peek!
Best,
Marta”
"There was a delay between when I ordered the tickets and actually received the confirmation understandably since the tickets were for an overseas event. But while I was waiting Peek let me know that they were working on the order and that my charge card would not be charged until the order had been confirmed. I found that to be very reassuring. The confirmation came in the day after I ordered the tickets along with instructions where to attend the event, the timeline that I had to meet in order to cancel(if need be), and e-mail address and phone numbers if I needed further info...A very professional and completely clear way of doing business...I really appreciate being treated so well! I'm expecting the tour to be just as professionally handled...Thanks"
“Hi Janet,
Thank you for your feedback!
We are so happy to hear you found the Peek booking experience easy and reliable. Please let us know if you have any other questions or comments, we are happy to help in any way we can!
Have a wonderful tour of the Eiffel Tower!
Safe travels!
Marta”
"It was more expensive than the actual company that puts on the events, but I had a voucher for Peek which made it worth the value"
“Hi Christine,
Thank you for your feedback!
I have reached out to you in a private message to learn more about your experience. I also wanted to let you know that Peek guarantees best price for the zip-line experience you booked. If you ever see a discrepancy in price, please let us know and we will make the necessary changes to your booking.
We hope you choose Peek again in the future!
Best,
Marta”
"Wonderful, will recommend to others, thank you"
"Easy site to navigate, however using search box was below expectations. "
“Hi Angelica,
Thank you for your feedback! I am so glad you enjoyed using Peek.com. I would love to learn more about how our search box could be improved and if you have any suggestions!
I have reached out in a private message to learn more about your experience. We appreciate you taking the time to share your thoughts with us!
Best,
Marta”
"I selected a tour that was available on your web site to later learn that tours weren't offered that day due to a holiday. Why list something on your web site and have me register with credit card information when the date isn't even available? It was a waste of my time."
“Hi David,
Thank you for your feedback! I have reached out to you in a private message letting you know how we have updated the availability on our Peek page to make sure this doesn't happen again. Thank you for taking the time to share your experience!
Best,
Marta”
"Valarie Huff of Hobnob Tours gave a wonderful tour of Nob Hill SF"
"The order process was OK but just because you order it doesn't mean it is available. The one I wanted was sold out.
Then the process for signing in ... did not work. I tried changing my password... etc.
I would not use this service again because their systems didn't work. "
“Hi Cathy,
Thank you for your feedback! I have sent you a private message to see if I can help you reset your password and access your account.
Best,
Marta”
A rep from Peek.com, Peek, has responded:
“Hi Richard,
Thank you so much for your feedback! I have reached out to you in a private message to learn a bit more about your experience. I am glad that the Customer Support team was able to follow-up quickly and send you your vouchers. Please let us know if we can help in any other way!
Best,
Marta”