ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.97/5
Chance of future purchase:
3.92/5
Shipping & packaging:
3.76/5
Customer service:
3.74/5
Return/Replacement policy:
3.60/5
Featured Review


Verified
5/5

2023-09-10

Pleased

"Good product selection and delivery great as well."


Verified
1/5

2023-09-10

I have not received my product.

"I was assured they had received the prescription and would be filling my order. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2023-09-10

Scam to me

"I was under the impression I received a discount with my monthly payroll contribution. Not so. These people want a membership to save. Fraud"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-09-09

Easy and affordable

"There is no comparison in price. This is easy and doesn’t break the bank. Customer service is great too."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-09-09

Reorder

"Excellent service, and it was delivered to my home instead of the neighbors."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-09-09

Great customer service

"Quick responses to inquiries and my kitty's food arrived on time. "


Verified
2/5

2023-09-09

Will look to other suppliers

"I went on your website. Ordered 20 bowls, which was accepted by your system. Free shipping was included. I only received 5, and was charged shipping. I was told that I can’t get 20…why was the order accepted, then? Disappointed. First and last time. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2023-09-09

Wrong food-poor customer service-“pet plus” is pointless

"I’ve been using pet care rx for almost a year now, no issues until a few weeks ago. I received a box of someone else’s dog food with their packing slip info inside the box but my address on the outside of the box. Called Thursday morning when I got it, rep I spoke to was nice but couldn’t help much at all other than ship out replacement food & not rushed/over nighted because I was out of food for my dogs at this point. Said my new dog food would be delivered by Monday & that was the best she could do. Asked to speak to a supervisor, they are all in “meetings” until they closed & not one person in the company is available to talk to me and will have to call me back. I heard nothing from anyone until I called back Tuesday. They claimed they called me Monday & left a voice mail @ my cell phone number, I received nothing, I find it very hard to believe I missed an entire call & voice mail some how. The supervisor I spoke to was short, unapologetic, & acted like I was an inconvenience to her. I had to buy 3 5lb bags of dog food at $20 a piece (total over $60 with tax) & she was able to give me a $30 credit which took over 20 minutes on the phone with her/on hold to get it but I was appreciative and thanked her for her help. It took 5 business days for the replacement food to get to my house. Now fast forward to last week, I went to use my $30 coupon/discount for my others dogs food, a 24 lb bag of Purina pro plan that is retailed at $91.99 a bag on your website without being a pet care plus member, I pay 2x monthly for the benefits of being a pet care rx member & pay about $70 a bag for my dogs food as a member. When I went to check out I could only use the pet care rx discount/membership price (that I already pay for) or use the $30 discount off the retail price & not the pet care rx discount together. I called & spoke to a rep who was also short & unfriendly, she asked a supervisor if I could use the $30 coupon with my pet care rx discount & I was told no. I also let the rep know a normal bag of this food at PetSmart is $78.99, NOT $91.99 & the rep was nasty & said “okay and” so I hung up. I ended up using the credit to get rid of it & I will never use pet care rx again. I have never experienced such consistently bad customer service. The service is not worth the money when I can drive 1 mile down the road to PetSmart & still get a better deal & great customer service. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-09-08

Dog meds

"Excellent received the meds as usual"


Verified
4/5

2023-09-08

Bergan Turbo Scratcher

"I ordered the Bergan Turbo Scratcher Cat Toy. I have an older one, and the new one is not as well-made. The ball can also be pulled out of the circular trough, which it can't on the older toy. Cats still like it, but I have to search for the ball occasionally. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2023-09-08

Very good!

"I ordered in bulk so I didn't have to order so often but they limited me to half my order due to supply issues. Which was was fine but there was a little issue with my free shipping but they quickly fixed it. All in all everything worked out good."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-09-07

Fast, friendly, and efficient!

"Always easy to work with and no issues with the customer service."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Pricing of products and services

Verified
5/5

2023-09-07

Fast delivery

"Fast delivery and easy shopping experience."


Verified
5/5

2023-09-07

thanks

"Thanks for processing the order"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
2/5

2023-09-07

Case was left outside in an extremely hot day. No online notifications from Fedx?

"Case of Rx dog food was left outside in an extremely hot day. No online notifications from Fedx?"