"The product I received did not have the safety seal on it.
I was told they had to confirm with the warehouse that the product has a safety seal. I understand that they needed to confirm.
I called back two days later and spoke with a very rude woman. The first agent was rude as well and never called me back.
It has been a week since I contacted them.
Product that is not secure! Rude and uncaring customer service agents!"

"First 2 orders we received without a hitch.. The last order was 3 weeks ago and we still haven't received our product. We received another customer's order, so they created a new order for us. That was a week ago and tracking shows that it hasn't even shipped yet.... WTH !"

"Good customer service. Good choices in medicine. So quick and easy to use "

"The picture showed chipmunks. The description said squirrels. Hoped for chipmunks but got squirrels. My dog was disappointed because he knows the difference. "

"ordered 3 products of the same thing, said they were all in stock and I received them all separately.
Days apart, meds for 3 different dogs . Made me worry not happy about that !!!"

"I never received my order. "

"I break these treats in half. Although the package is within the exp date these were not as soft as I typically find them. "

"Always a great selection at really good prices too"

"I placed my order for prescription dog food on August 28, 2023. I have a script from my vet but it was a printed copy from 11/22 which is good for a year. I received an email from you stating that you have requested a script from my vet. I waited for 10 days and still nothing from you. I called and spoke with a customer service representative who said that you have called my vet several times for a script but haven’t received and she told me to call my vet and get the prescription sent to you. So the ball was back in my court. I have never had that happen to me before by your company. I called my vet and was told that PetCareRx had only called one time and they requested a prescription so they sent them the old one. I never heard from you again until I called . There’s a shortage of Royal Canin Hydrolyzed Protein Small Dog Dry food everywhere. My hope is to order from you for quite a while. I just was not happy with the service I received from you this time. It’s not what I was used to. I’m still waiting for the food and I think it’s ready to be shipped. "

"Was able to set up new order for difficult to find prescription cat food including PetCareRx coordination with my Vets office. PetCareRx staff was great to work with and I highly recommend."

"Delivery was very timely. Product is a major brand. Price is very affordable."

"I ordered this medication for my mom’s dog. Since she doesn’t live with me, billing address and delivery addresses were different. But when I changed the billing address (after I put in the delivery address), and after I checked to make sure all was correct, it was delivered to me! Not mom. Not cool "

"Too many calls to get the RX"

"I love that I don't have to wait in line for my cats meds"

"After 5 tries (I opted for a call back and they would call and hang up after one ring), I got ahold of a woman in customer service who told me that they emailed me 6 delivery updates when this was not the case. I had received 1 email upon purchasing and nothing after that. As she was speaking, the email she was referring to miraculously came through for the first time:) (aka someone finally sent it). She told me that the tracking number was there (extremely rude during our conversation). I advised that I had gone to their website to get a status update and that it still read “order pending” 7 days after I had placed the order. She didn’t care and just said to look at the email she just sent. We got off of the phone. I clicked on the tracking number (also tried copying and pasting on the fed ex site) and got an alert that there was no corresponding shipment. I give up. My cat is out of an Rx food that is not available within 100 miles of where I live (& is currently not available elsewhere online) and she has stage 3 kidney failure. Customer service should at least not be horribly rude and give the wrong information. I still have no idea where the shipment is or if there is one. "