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Product & services pricing
4.00/5
Chance of future purchase:
3.93/5
Shipping & packaging:
3.80/5
Customer service:
3.81/5
Return/Replacement policy:
3.68/5
Featured Review


Verified
3/5

2023-03-28

Allergy bites

"My cat will not eat them even if one is broken up and buried in her food. More for digs with size and codisistdncy. Waste of my money "

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Verified
5/5

2023-03-27

Easy order

"The prescription order went quickly and without issue. It was so nice to not have to worry. "

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Verified
2/5

2023-03-27

Customer service is lacking

"I joined because my employers offers it as a benefit and I figured it would save me some $$ compared to chewy. After all is said and done, my savings are equal to what is taken out of my paycheck monthly for the benefit. They ship cans of food with no safety measures, unlike chewy who always includes cardboard or paper to cushion items. I had a case of hills cat food come and 4-5 cans were dented. They would only replace the two that had actually been popped open compared to chewy who would send a whole new case at no cost. I'll be switching back to chewy purely for the customer service, this site doesn't save me any money at all. "

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Verified
5/5

2023-03-27

Great Service

"I wanted the bigger bags, the slightly smaller variety was still delovered quickly. "

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Verified
5/5

2023-03-27

Great service

"Quick and easy; no issues with delivery"

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Verified
5/5

2023-03-27

Accurate and on time

"Great customer service. Fair pricing."


Verified
1/5

2023-03-27

Misleading overcharge conartists

"Horrible. Will never use again. Cat food price was 300% higher than at pet store. Then kept getting hard sell to join their insane membership plan."

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Verified
3/5

2023-03-27

A week TOO LATE for my Dog’s Meds

"I placed an order on a Sunday & paid for 2-3 day shipping expecting it to arrive by Wednesday or Thursday that week. It took me calling Pet Care Rx on Wednesday to make sure it was en route and they said that they called my Vet for the prescription to be filled but my Vet did not receive the call nor did they leave a message if they did call. I made sure they spoke to my Vet and then they said it would be shipped out that day (Wednesday). It was not shipped out until Thursday and didn’t arrive at my home until the following week on Tuesday. These are CRUCIAL meds for my dog and I had to order them elsewhere while I waited for the meds from PetCareRx. I am giving them another chance and will re-order from them as their prices are very affordable, but really hope this does not happen again! "

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Verified
5/5

2023-03-26

Correct product delivered & on time.

"I received a notice that my item was delivered. However I didn’t see it by the door or in my mailbox. I messaged Petrx and was surprised at how quickly they responded being it was after 5pm on a Friday. My mailbox is poorly marked so it’s not the first time something was delivered to wrong address. Even tho Petrx wasn’t the delivery service, they suggested checking with the neighbors and if I couldn’t find it they would send out another item at no charge.. and sure enough it had been placed in the neighbors mailbox. Anyway, I feel like that was great customer service. Immediate response and assurance that I would get the product that I paid for. I intend to continue using Petrx based on this experience."

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Verified
5/5

2023-03-26

Prompt shipping

"They had what I was looking for, prices are good and prompt shipping."

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Verified
1/5

2023-03-26

wrong product

"sent a different product from the one pictured. cat toy. customer service person not interested & no help."

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Verified
5/5

2023-03-26

*

"Good deal with membership "

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Verified
5/5

2023-03-25

Pet Care Order & Delivery

"Pet Care was prompt with taking my order & with delivery. When I had a question, I actually got a call!"

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Verified
5/5

2023-03-25

Cat meds

"Great. Good timing crush well"

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Verified
5/5

2023-03-25

Very nice service

"It is very easy to use the app and very fast service. "

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