"Paid $25 for 1-day shipping, did not receive 1-day shipping. The item I ordered took four days to arrive after being shipped out. Called customer service and they refused to refund the $25 shipping fee and told me there was nothing they could do to help me."

"Purchased a prescription drug for my dog on the 21st of March. As of April 5th still haven't received any shipment. Have called 4 times to customer service to check on order, no tracking information, only to receive a email yesterday stating "your prescription has been approved and shipped. This second email stating that the order had been approved and shipped. Last one was on March 27th. This is a biological medicine that is given once a month after four loading doses. The day has come and gone, now I will have to restart the medicine and regime 4 doses and restart the course, an extra $152 cost to me. Sorry, but I will never do any business with this company and will recommend others not use this company. Chewy.com has always delivered my pet's medication within 3 days. This company has a long way to go. "

"No way to turn off $140 auto-renew on 'complimentary' PetPlus membership, sends spam,& keeps credit card on file.

I bought an item that was delivered without any issues. Afterward, a representative of the company rang me and said that they would be happy to give me Pet Plus membership for one year free (I had declined membership during my purchase because of the cost). I said ok thinking that I would buy some more stuff this year.

I logged in to try and stop them from sending me paper marketing to my home address. That's when I realized that they had kept my credit card details on file and there was no way to delete them. There is also no way to opt out of auto-renew, you can only ask them to send you an email just before it expires.

It looks like PetCareRx has been doing this for years. If they trick their customers like this, I wouldn't trust them with anything more to do with my fur baby. Steer clear unless you want unexpected charges a year after your purchase. "

"Always happy with the quick service and products "

"Every order I have placed has been filled with quality products...shipped promptly and if I have a question...it is answered quickly. Love this company!!!!"

"Great service great prices"

"Simple and affordable
Great !"

"Easy to order by phone and fast delivery . Great customer service. "

"rx not filled referred back to the vet office, which is what I want to avoid"

"Could not of been easier! RX filled shipped and delivered quickly
Would recommend 10x over"

"Quick an easy order, thank you."

"Prices are good and the service was prompt"

"Best prices for medications, food and treats if join Pet Plus program. "

"I ordered. They told me approximately I would receive order. Received order.
No problems."

"My order arrived on time and the customer support was greatly appreciated. "