"Ordering was very easy from the website…that’s the only reason they even got one star. Unfortunately the one product I ordered did not agree with my dog and when I called customer service, they told me they do not do any refunds or exchanges. Both Chewy and Amazon are awesome about refunding money if you have any problem with any pet food or treats that you order so I strongly suggest you stay away from PetRX and go there — they understand the meaning of customer service!"

"We are very happy with PetCareRx! They had the huge cat box we'd been looking for, the price was right and delivery was fast. Thank you!"

"The company charged my credit card for product they did not have in stock and with no indication that it was not in stock on the order page. It took almost two weeks to refund the charge back to my card."

"Came quick which was appreciated. Costs were good. Everything ordered came, except one item was picked wrong. I didn’t call, cuz not a big deal. Will buy again from them. "

"PetCare Rx delivers prescriptions quickly at a great price."

"I got my products promptly and when expected and in great shape. I have ordered elsewhere and received damaged products and not received them when expected. Thank you for great service. "

"I was able to speak with someone on the phone to confirm the brand I was looking for was in stock. I ordered immediately and received my package before it was expected. "

"Great prices, well packed toys and treats. Everything arrived as ordered.
Recently ordered pet meds and PetCareRx and they worked with my vet to get everything taken care of and notified me when the contacted the vet and when all was approved. Great communication"

"It’s a good experience with petrx "

"I have only placed and received 2 orders to date. Both have arrived quickly and complete. The Customer Service Reps have been helpful, knowledgeable and very nice. I will definitely use them again!"

"This is the only place I could find the novel protein vet rx food that my cat requires. I placed the order on 8/22 and still haven't received it. I have, however, received several phone calls and emails regarding membership and autoship. The phone call came immediately after I placed the order and a message was left saying they wanted to discuss my order. When I called back, the high pressure upselling occurred. I practically had to hang up on the saleswoman. Their website gives no information about tracking/shipping information. Today (8/30) I finally received an email with a tracking number that indicated the cat food will arrive on Fiday, 9/2. I have read the consumer complaints online and will not purchase from them again. I am currently transitioning my cat to another source of the novel protein."

"I ordered a special cat food for my cat and they emailed me saying the vet wouldn’t let them sell it to me (I don’t blame PetCarerX for this) but I called and we sorted it out. Then I got an email saying I could get the food, but a call saying the vet still wouldn’t approve. When I called finally they said it was on it’s way. Then I got an email about it being cancelled. All of that I am forgiving on, but I am getting a call a day and an email in the morning and evening asking why I’m not a petperks member. The constant bombarding my phone with messages is irritating."

"Super easy and I had never ordered before. I placed the order, they contacted my vet and it came to my door."

"I ordered food and was charged for my cat. I called repeatedly and was told that it was shipped directly from the manufacturer, but they still charged my card.

After a couple of weeks I asked for a refund which I am still waiting for.

I have always ordered from Chewy who had the professional decency to tell me the product was out of stock. If you can't get something, don't sell it!"

"On time . product damaged inside box. Outside no damage. "