"I get PetCareRX access through my workplace, and I really appreciate how easily I could find what my pet needed on their website. Shopping and paying for items (with a guaranteed discount!) was very simple. Free standard shipping takes some time, but considering how everything has changed in the past two years, it's to be expected."

"My dogs meds arrived 2 days before promised. Great service!"

"PetRX contacted my vet quickly, filled prescription fast and delivered in a timely manner."

"Excellent customer service. I was kept in the loop on status of prescriptions and on shipping. Made it very easy to order and they took care of the rest."

"Great service!! Received product quick as promised. No problems at all."

"I called customer service with questions about a specific product I was looking for. The service rep knew what they had in stock right off, which was reassuring. Nice to find people who are interested in what they sell. I was also told about the Pet RX plus program and that there was a trial period, which might be a great benefit to me because Pet RX carries a lot of the items I use"

"Excellent product, pricing and delivery! Thank you!"

"Excellent variety of hard to find products, fast shipping and competitive prices. "

"My order was marked “shipped” at PetCareRx but I received no actual shipping notice or tracking data. After a week, I called to follow up, and the next day the package was actually sent out for delivery. I have no information explaining why my order was not fulfilled until I followed up - maybe the product was out of stock, or maybe there was a communication breakdown between PetCareRx and the supplier, or maybe the order just fell through the cracks.

My previous orders all went smoothly, so maybe this is a one-off. And PetCareRx customer service did their job admirably - the order was shipped promptly after they took up the case. But it would be better if PetCareRx could identify anomalies like this and follow up on them so that the customer didn’t have to.

I suggest a third-party order should have a status of “Pending” rather than “Shipped” until there’s tracking data from the supplier. That way, an automated system could flag any order that had been in “Pending” status for more than two days and put it on a customer service queue for follow-up."

"Super customer service and fast shipping. Love using this company for all my pet care needs. Thank you!"

"Shipping took longer than expected. I got 2 packages. 1 was delivered correctly to my home address. The other sat in my post office for a week due to not being able to be at the post office while they are open (8am-noon) due to work. The post master was finally able to place my package in a parcel locker when 1 came open. This meant I waited a week for my litter box pads, my Breeze litter box pad tray was FULL and overflowing just about waiting to get the pads. Shipping should be more efficient. And both packages should have been delivered via the same method."

"easy to order/fast delivery!"

"they personally called me on my phone to tell me my item shipped.
they made another follow up call after I received it.

fast shipping too!"

"Got a call 30 mins. After placing the order telling me they had a question so I emailed them and there Was no question then got the Identical call a week later then an email trying to upsell me a membership. Come ON. I don’t want to be bothered with upsells. If you want my business, this is Not a way to get it. I’ll stick w Petco and Chewy. "

"Searched everywhere for the specific dog feeding station I was looking for and PetcareRX had it on their website! Placed my order and in a couple days called them because I didn't get a shipping notification. Customer Service said it was all ready to ship, but wasn't sure what the hold up was. After another few days I got a email saying the feeding station was out of stock. "