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Product & services pricing
4.00/5
Chance of future purchase:
3.92/5
Shipping & packaging:
3.80/5
Customer service:
3.80/5
Return/Replacement policy:
3.65/5
Featured Review


Verified
1/5

2022-06-26

Ok

"Still missing part of order"


Verified
5/5

2022-06-26

Great service

"Great service. Fast shipping. "

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Verified
1/5

2022-06-25

I wouldn't buy from PetCareRx again

"I used PetCareRx to order 6 cases of cat food a few months ago. The process was great so I decided to place another order to give my business to the smaller fish in the pond. My experience with the second order was horrendous.

I placed 3 separate orders for 3 different flavors of food. They went through and charged my card and I received a confirmation. The next day, I received shipping confirmation for 1 of the 3 orders. I logged into my account to check on the other 2 and found that they were cancelled. I didn't cancel them and noone notified me of them being cancelled so I called customer service. I spent a very long time on the phone with her. First, I was told they were cancelled because it was considered bulk. Next, I was told they were cancelled because they didn't have stock (yet it was still available online). After what seemed like an hour of time on the phone, they agreed to allow me to have 3 cases each of the 2 flavors that weren't shipped. I provided payment and received a confirmation. Then, the next day, I received shipping notice and the order was changed to 2 cases each. Again without any notification.

It's hard to explain and make this review understandable but I will never order from them again. They have items in stock and basically refused to take my money and sell them to me. I like to buy 5-6 cases at a time when items are in stock because there is a cat food shortage and it is hard to find the flavors my cat likes available so when I do, I stock up. I should be able to buy what I want to pay for or they should really not sell online.

I feel the whole thing wasted my time on the phone and they have zero communication. It happened twice where they 1st cancelled and then modified an order with no notification.

I tried to support the little guy but at this point, I honestly hope the big guy puts them out of business. Not worth the aggravation.

"

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Verified
5/5

2022-06-25

PERFECT

"Followed instructions left package at my door."

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Verified
5/5

2022-06-25

Extremley Pleased

"My regular dog food supplier was out of what I wanted, so I had to look around.
To my surprise, I got a great price, free shipping and the dog food I wanted was delivered very quickly.
Thank you,
Nigel Dix
"

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Verified
5/5

2022-06-24

Great customer service

"Everything arrived in a very timely fashion. "

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Verified
2/5

2022-06-24

Slow delivery

"Order was received on 6/15/2022. Today is 6/24 and I am still waiting for my order. Order has gone from many different states to other states. "

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Verified
1/5

2022-06-24

I’d give it no stars if possible

"Ordered a product off their website which was then canceled because they did not stock the product, 100/100 horrible, will never do business here again! "


Verified
5/5

2022-06-24

Great resource

"I found their delivery time excellent. Good deals to be had. Excellent customer relations. Would definitely recommend."


Verified
5/5

2022-06-24

PetCareRx saves me time and money

"I order dog food from PetCareRx and never have to worry about empty store shelves. It's great knowing that I will get my pet's food when I need it and at a great price. I also save a lot of money on HeartGuard for my dogs and even get my dog's favorite toys replenished on a regular basis.

I would encourage PetCareRx to increase their selection of treats, toys and accessories since I still have to go to other sites for some items. Overall, I'm very pleased with PetCareRx.
"

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Verified
3/5

2022-06-24

Could not return unopened food

"Tried to return unopened food, but had to keep it. Customer Service agents are wonderful and prices not bad, bit return policy for unopened items is not fair. "

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Verified
5/5

2022-06-23

Great service

"Great service and products. "

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Verified
2/5

2022-06-23

Good Price, Terrible Shipping

"Prices were the best I could find, but they use UPS Mail Innovations (who are notoriously known for taking longer than needed or expected. They wouldn’t even commit to a delivery date! Plus I PAID for this terrible shipping service….). I ordered MEDS - not a treat or squeaky toy - it took 2 weeks to receive the order. My dog was in agony waiting for her medication. She was sick throughout the day and this forced us to do endless clean-ups and laundry. If the shipping method changes, I would consider using them again. I will say that Gabriella in their Customer Service Dept was very helpful"

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Verified
2/5

2022-06-23

Slow shipping

"We are on the 6th business day (9th day total) and I still have not received my shipment. Every time I check the shipping status it says it is scheduled to arrive the next day...but it still hasn't gotten here and my dog has run out of her medicine as of this morning. Not sure if I'll use this service again or will go back to paying a little more for the other service I was using that gets pills to me within 2-3 days. "

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Verified
2/5

2022-06-23

Dissatisfied

"Customer service wanted me to take pictures of rotten cans. After no response I called and they wanted more pictures so out to the garbage bin to collect the evidence they needed
"

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