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Product & services pricing
4.00/5
Chance of future purchase:
3.91/5
Shipping & packaging:
3.79/5
Customer service:
3.80/5
Return/Replacement policy:
3.64/5
Featured Review


Verified
5/5

2022-04-02

Simparica Trio

"Great price and fast shipment "

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Verified
5/5

2022-04-02

great service

"Very quick delivery and product as advertised. "

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Verified
5/5

2022-04-02

Punctual Delivery, Great Food

"New puppy loves Dr. Marty's freeze dried food."

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Verified
2/5

2022-04-02

Cans dented and appear compromised.

"Delivery was quick but extremely unhappy with product. Veterinary food specific due to medical heart issue. Spent good money and 4 cans dented and bottom of cans look like some sort of leakage or condensation. I threw my money away"


Verified
5/5

2022-04-02

Good price

"My dog takes chondroitin chews and I was able to get the exact same brand at a better price than from my vet. "

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Verified
1/5

2022-04-02

Not a great experience...

"I was not able to track my order and I feel it took a long time to arrive."

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Verified
5/5

2022-04-02

Great communication

"This was our first time using the website so our prescription was delayed. They were great about emailing me to let me know they were working on it and what the delay was. Once the prescription was approved by the vet it was shipped and arrived very quickly."


Verified
2/5

2022-04-01

Frustrating experience

"I placed a large (over $1,000) order. It allowed me to select my desired quantities without restrictions. Then I received calls and emails telling me they needed to speak to me about my order. When I returned their calls, it turned out that they just wanted the names and birth dates for all of my pets even though I was only ordering for two of them. About the time I was expecting my order to arrive, 10 days later, I received an email that they were reducing my requested quantities. I am frustrated that if they aren't going to allow me to order more than 1 bag of dog food at a time, they shouldn't allow me to select a number above 1 in quantity. One bag of dog food will last 2-3 weeks so this creates a huge inconvenience to have to order so often. Additionally, I had used a 30% off discount that they sent me in the mail and they cheated me out of the full discount when they modified my order. As of the writing of this review, I still have not received my (modified/reduced) order and it was placed 14 days ago. I cannot depend on PetcareRX for my pets' needs and am very disappointed in this experience."

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Verified
5/5

2022-04-01

S shipment was on time as promised

"Good Service, Courteous customer service"

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Verified
5/5

2022-04-01

"Product received promptly and in good order. "

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Verified
5/5

2022-04-01

Excellent customer service

"I found the cat food I needed when other sources were depleted. Delivery was fast, and I even got a follow-up contact from customer service. Top notch company."

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Verified
5/5

2022-04-01

Great

"Great price and fast delivery."


Verified
5/5

2022-04-01

Good service and good prices

"They were promp to deliver my dog's food!!"

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Verified
5/5

2022-04-01

Got What I Needed for A Great Price

"Found the food I was looking for for a great price and delivery was quick. Thank you!"

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Verified
5/5

2022-04-01

Customer Service

"Customer service contacted me via phone and email to let me know that my vet had not sent the prescription to them. Customer service advised me to get the prescription and mail it in. I was treated as if I were standing right in front of them, with care and concern for me and my 18 year old cats. I appreciate being treated like a person and not just a number."

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