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Product & services pricing
3.99/5
Chance of future purchase:
3.90/5
Shipping & packaging:
3.78/5
Customer service:
3.80/5
Return/Replacement policy:
3.64/5
Featured Review


Verified
5/5

2022-01-24

Online experience gets 5 stars for efficiency

"Easy to use, coupon offers work, membership is useful, and it’s nice to only have to go to one place to find available deals on products. So far so good. "


Verified
3/5

2022-01-24

Delivery was prompt, but

"Sadly, the auto delivery is flawed and it always seems sold out, and no notification to me."

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Verified
5/5

2022-01-24

Excellent Experience

"Suddenly most retailers were out of my cat’s food, or were price gauging, but not PetCareRX. They had the food my cat relies on at the usual price. My cat, living with cancer for almost four years now, would have a harder time than most going through a diet change, so being able to get her food was a huge relief."

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Verified
5/5

2022-01-24

On time

"Special food arrived on time "

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Verified
5/5

2022-01-24

Pet joint health

"I received the product in a timely manner. Very good price."

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Verified
2/5

2022-01-24

Not happy

"I was NOT kept informed about my order! Had no idea why I was issued a refund....I purchased elsewhere....."

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Verified
1/5

2022-01-23

Liars and Thieves

"Made the shoppping experience cumbersome and has misleading info on site regarding annual membership. When I wasn't satisifed with the service and asked for my money back after 3 days they refused to reimburse saying the was no satisfaction guarantee for the membership fee. So they essentily bilked me out of $99."

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Verified
5/5

2022-01-23

Delivery my item

"Excellent they tok my order because they had the item no like other company they took your order and money and doesn't had the item available. Very reliable."

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Verified
5/5

2022-01-23

Great service

"Great experience with them "


Verified
4/5

2022-01-22

catnip candy balls

"my cat really liked the round plush balls that came in a look - a - like candy machine
I think that they were catnip - infused really kept his interest !
thanks for a great variety of toy things for pets !!!!
"

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Verified
2/5

2022-01-22

Very difficult to get a hold of a real person on line to talk to them about my order after I received a call from her to return her call.

"Customer service rep was never available to talk to her . Called her 5 or 6 times and she never picked up on the phone. "

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Verified
5/5

2022-01-22

Reliable

"They always are my go-to for pet food. "


Verified
1/5

2022-01-22

Ordered early to make sure I got my dog’s medication on time, is arriving a week late.

"I ordered my dog’s medication and was guaranteed delivery a week early from when I would run out of my dog’s medication. Then it turns out that there was a complication with my order and now it’s arriving a week late, and I will be SOL on having medication for my dog on time. I’ll be switching back to Chewy for 2 day delivery ✌"

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Verified
5/5

2022-01-22

Delivered quickly at the best price

"Bought their very last JuveFlex bottle. Less expensive than the maker sells it. Good deal. One week or so to arrive (which was fine). Will continue to do business with them."

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Verified
4/5

2022-01-22

Nice Job

"Thank you for the delivery"

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