ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.99/5
Chance of future purchase:
3.90/5
Shipping & packaging:
3.79/5
Customer service:
3.80/5
Return/Replacement policy:
3.63/5
Featured Review


Verified
5/5

2021-12-16

Easy Receipt

"Easy way to get the heavy bags. Just a short way to carry from the mailbox. Automatic delivery took care of the need to remember to order."


Verified
5/5

2021-12-16

Great service

"I am very pleased with the service from Petcare RX."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-12-16

best ever for me

"just think this is the cats meow, i will recommend petcare rx to all my friends"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-12-16

Great

"Fast shipping..easy ordering and great product"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
2/5

2021-12-15

Still waiting

"It took them 2 weeks to get back to me about some confusion with my vet's office. Once I explained the situation, they said they'd call the vet again, but I have not heard back, and I have not received the food. My poor cat has had no wet food to eat for the past month because of this. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2021-12-15

My experience

"You guys have been a huge help both financially and impacting the health, happiness and mobility of our little girl. Your customer service is excellent and I’ve hardly ever had trouble since using your services as our main pharmacy. Thank you for all that you do and all you’ve made possible"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2021-12-15

Zero communication

"Placed order. Never received confirmation. Had to keep checking on it. Took several days to process. Which I get but being a new customer and lack of customer communication. Bad first impression"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2021-12-15

A little slow

"Got what I ordered at a good price but it took a little longer to receive than when I order from other sources"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-12-15

Excellent

"PetRx was on time with no hassle!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-12-15

great prices

"I found the skin and coat chewables cheaper than my local store so I bought several.
they didn't ship until a week after I ordered them & my pups were out for several days. other than the delay it was a really good experience.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-12-14

Fast delivery and efficient process!

"We placed our order and they expedited so quickly we were very impressed as we were low on our puppy's meds. Easy, fast and very efficient. Highly recommend!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2021-12-14

Never followed up

"I had ordered simparica trio for my dog and never heard back from them for over a week about tracking info. When I called them they told me it’s because they never heard back from my vet about validation on the prescription. My annoyance with this is that why didn’t they contact me to see if I could contact my vet about getting approval. I needed to get this medication for my dog as he was well overdue and for them not to see the urgency was super frustrating. I just cancelled the order. "


Verified
5/5

2021-12-14

Percare Rx

"I've been ordering dog food from them for awhile now. Best price, excellent shipping time!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-12-14

Good service

"Received quickly and just as described."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2021-12-14

Good service; wish shipping was faster

"I realize shipping is free for me, but sometimes it takes 8 days to arrive."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process