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Product & services pricing
3.99/5
Chance of future purchase:
3.90/5
Shipping & packaging:
3.79/5
Customer service:
3.80/5
Return/Replacement policy:
3.63/5
Featured Review


Verified
5/5

2021-12-05

Excellent

"Received product timely and is what I expected "

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Verified
5/5

2021-12-05

Excellent service!

"Order came quick and arrived on time! They have items in stock that the other chain pet stores don’t seem to have, I would recommend!"

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Verified
5/5

2021-12-05

Courteous and fast service!

"Quick service with excellent communication . Cost value was also a plus. "

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Verified
1/5

2021-12-05

Never got my product

"Was called to see if I was satisfied with my purchase.
Never received it. They said they would resend it.
Still waiting…,
"

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Verified
5/5

2021-12-05

My puppy

"Ordered meds for my puppy when I was nearly out. This company did a great job and sending out the meds I needed and the price was very reasonable. Will keep doing business with them."

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Verified
5/5

2021-12-05

Fast and accurate

"They notified me when my vet wasn't responding to their requests. As soon as I got my vet to respond, my order was on its way.
"

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Verified
1/5

2021-12-04

Pleased

"Packge in good shape and on time"

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Verified
5/5

2021-12-04

Availability and Speed

"Three other pet food stores did not have my cats' food in stock. Only Pet Rx carried it. The delivery from PetRx only took a few days...much earlier than I dared expect. And it was in stock. Quite amazing."

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Verified
2/5

2021-12-04

Order Delay & Damaged Delivery

"I was very unhappy with the delay in getting the shipment of cat food I ordered. It took over a week longer than it said it would arrive. And, when it arrived one of the cases of cat food was damaged. Three cans were bad and had to be thrown out and another 8 were all dented. The box smelled so bad and the cat food leaked all over the other cans. It was a mess to clean up. The cases of cat food should have been wrapped to protect them from getting damaged. "


Verified
5/5

2021-12-03

Love PetCareRx!

"Good prices and fast delivery. I have been able to order pet food products from PetCareRx that other companies were out of. "

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Verified
1/5

2021-12-03

Not delivered

"Ordered on 11/18 and still have not received product. Poor communication."


Verified
1/5

2021-12-03

Picture in order was not what I received.

"I ordered Science Diet KD, did not get what was pictured. I wanted the stew, not the pate’ have had terrible time with customer service."

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Verified
1/5

2021-12-03

Messaging poor never got meds

"Weak messaging. Phone impossible "


Verified
5/5

2021-12-03

In love!!

"I wish I became a customer sooner!! I love all of the new toys we bought our Buster! I am also so glad you had his new food!! "

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Verified
1/5

2021-12-02

zero communication about my order

"Didn't have the things I purchased and was never notified about it. "

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