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Product & services pricing
3.99/5
Chance of future purchase:
3.90/5
Shipping & packaging:
3.79/5
Customer service:
3.80/5
Return/Replacement policy:
3.63/5
Featured Review


Verified
2/5

2021-11-30

Didn't come through

"my order was canceled, Pet Care RX didn't have much of the items I needed....I paid $99 to get a discount price, however, they are out of stock with the food for my cats....m"


Verified
5/5

2021-11-30

Great service

"The delivery was quick and I appreciated the efficient packaging!"

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Verified
5/5

2021-11-30

Always satisfied

"Delivery is always on time and product is as advertised "

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Verified
5/5

2021-11-30

Perry

"excellent service with no hassels "

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Verified
1/5

2021-11-29

Deception & harassment from company as a whole

"Signed me up for auto ship when I did NOT ask for it. Call me every 2 weeks to harass me that I have a refill ready to order when I have 2 months of pills left and then auto ship it to me anyway. Do not read my emails. Called my vet even though I mailed in the subscription before I placed the order, so the prescription was on file. Left a voicemail telling me I had a 22% discount available, but when I called they told me that did not apply to me because I had Petcare plus. The voicemail did NOT say that Petplus members were exempt from this discount and they know I have a Petplus account so why call me? Lies, the departments don’t talk to each other. Although most customer service representatives were civil to me, I did have one that was nasty and would not listen to my concerns and put me on hold. I had to call back. As soon as my Petplus expires I am never ordering from them again. I also suggest that you do NOT leave a credit card on file or they will sign you up for auto ship even if you don’t want it. Terrible company. "

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Verified
1/5

2021-11-29

Never contacted me about trouble getting authorization

"My dog has been waiting and waiting and waiting on her medicine. Finally, I called this morning and was told they repeatedly contacted my vet--who apparently never responded to them. However not once did they contact me. After weeks of waiting I called to see what was going on and they told me they contacted them repeatedly but never so much as emailed or called me. So, I just called my vet and it was taken care of ASAP. They should have let me know proactively there was a delay."

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Verified
5/5

2021-11-29

On time within budget

"I received my order of K9 canned food on time without leaving my home. Thanks "

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Verified
2/5

2021-11-29

Still waiting

"Placed an order on 11/15/21. Per their website, all in-stock orders ship the next business day. 2 weeks later, I'm still waiting on my order. It's supposed to be delivered today & tomorrow. I was told my original order "shipped without a label". I have no idea how that happens, or why it took them a week to figure it out. "

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Verified
5/5

2021-11-29

Excellent pet pharmacy

"We are so thankful to have found PetCareRX. We have two senior Golden Retrievers with life ending issues that are manageable at this time, we are currently spending over $500 a month on medications and supplements and they are thriving. Without the deep discounts provided by PetCareRX, the cost would be prohibitive. Thank you so much PetCareRX for helping us provide “the golden life” for our fur babies!"

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Verified
5/5

2021-11-29

Always right on time

"Best service ever without any prompting or waiting. Our box awaits us at the front door days beforehand so that is a relief. "

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Verified
5/5

2021-11-29

Pet medication

"Petcarerx was helpful providing medication for our pet."

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Verified
1/5

2021-11-29

Still waiting for product

"I was told the product was delayed but have not received any update so far. Hope it makes it before Christmas!"


Verified
4/5

2021-11-28

quick but package beaten up

"The product came quickly, but the box was beaten up a lot. The product was small and metal and not damaged, but I suggest reevaluating how you package small items. Be more efficient with box size or use envelopes. My item was fine but I wonder if the boxes were stacked on top of each other during shipping, would that have made another persons package/product more likely of getting damaged (?). I wouldn't want that."

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Verified
5/5

2021-11-28

Great service!

"Order came promptly, thank you."

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Verified
2/5

2021-11-28

shipping

"Shipping sucked, sat a few places and no one cared.
"

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