"It's so easy to order prescription medications for my dog. PetCareRx even contacts my vet so I don't even have to email or fax them anything. Shipping is very fast. "
"Went through the prescription order process was billed then sent a email stating item would not ship"
"Customer care had trouble reaching my vet because you had the wrong information in your system. My vet contacted customer care directly and I was subsequently contacted by customer care to say they still had the wrong information even though the vet provided the correct contact info as did I. I still do not have my order. "
"Shipping was fast after my vet approved the fax they sent over. customer service also gave a call to inform me of discounts in the future if i repurchase from them. Will be buying from them again in the future "
"Very prompt and in great condition."
"Experience was very good. Navigation could be a little more user friendly but everything else about the experience was terrific."
"Easy quick online ordering. They contacted my vet quickly and delivered it super fast! Excellent! "
"The vet told me to use a certain dog food so I needed to order it and I need to get it fast as I never know how much they will eat and how long the bag will last. In the 2 times I've ordered it has arrived in about 3 days and the price is consistent with other companies but I will stick with this one"
"Good communication. They do go the extra mile to get in touch with your vet"
"The cat food I needed was available, however the wrong one was delivered. And the price was at least $6.00 more than what I usually pay. Will use as a last resort. Customer service was very helpful and pleasant."
"I asked for a supervisor to call me to discuss my returns. No one ever called. Very poor customer service."
"They did not deliver because my dog was in the front yard. Yes, I am sure it is policy, and the driver may have been licked to death by a 20 pound 16 year old dog.
The driver could have left the package by the mail box at the beginning of my long driveway.
After all, I really do need those meds. I am going to have to go to my vet and get a few days worth if not delivered today."
"They contacted my vet quickly and my order was sent and received in the expected time frame. "
"I say great experience because I always receive my products on time and the approval process from my vets is flawless. I never feel any frustration when ordering products. In todays busy world it is nice to have a company who makes the customer a true priority especially when the customer is a fur-baby. Thank you to all."
"I messed up my credit card number on my initial order. I was contacted immediately to correct it and ensure my products were shipped on time!! Thank you!!!"
"The people I spoke with were all kind, helpful, knowledgeable, and friendly . My order was delivered to my home in a very reasonable amount of time. Thank you so much! "