ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.99/5
Chance of future purchase:
3.90/5
Shipping & packaging:
3.79/5
Customer service:
3.80/5
Return/Replacement policy:
3.63/5
Featured Review


Verified
5/5

2021-11-18

Great service

"Products ordered in 2 days. Service was as good as Amazon. Hope they continue!"


Verified
5/5

2021-11-17

Always a great experience!!!

"Fast deliver, Always something new available to catch your interest. Love that you can order medication and that they reach out to your doctor for prescription confirmation."


Verified
4/5

2021-11-17

"Took awhile to get to my house. Products were in sound condition. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-11-17

Great vendor

"Product in stock and shipped immediately. Shipping cost was reasonable"

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process

Verified
1/5

2021-11-17

crappy customer service

"started off great for the 2 years i’ve been ordering due to my dogs addisons. zycortal was the lowest price i’ve ever seen and it was shipped to us in 2 days, no problem.
now they’ve hiked the price as well as charging a 24.99 shipping fee, as it SUDDENLY needs temp controlled.
customer service tells me i can get it removed, i just have to call in my order.
most recently, i was overcharged about 26$ and 3 transactions have posted to my account. i called petcarerx and asked to speak to a manager after the associate (isha) didn’t listen to my complaints about the charges, he responded something about shipping cutoff times?? i never mentioned that lol. he then says i cant be directly connected to a supervisor, the policy is that they call back in 48 business hours lol.
i had an actual supervisor confirm that’s a lie.
i’m never buying from them again and currently disputing charges.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-11-17

Great service

"PetCareRx provided prompt service on my pets prescription by contacting the vet and shipping the order the same day when it was ordered. Plus the price was the best I found on-line."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-11-17

PetCare Rx

"Very efficient. Very pleasant experience."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-11-17

The best!

" I have used PetCareRx for many years, and have always found them to be helpful, friendly, and accurate. They always answer my questions quickly. I appreciate them very much!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-11-16

Necessary Medicaion

"One of our dogs needed an important medication. Our vet replied the prescription to PetCareRx. We then received the medication within 5 days. We are happy with this service.
"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2021-11-16

Dog food

"Ordered food shipping took a little longer than expected but not excessive "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2021-11-16

9 Days to Fill Order

"Our last order with this company took 9 days before it was processed for shipping. Totally unacceptable."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-11-16

Quick delivery

"It was delivered to my house. Quick delivery "

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process

Verified
5/5

2021-11-16

Great service

"Pet Care Rx is great to deal with, fantastic customer service and very quick shipping."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-11-16

On time

"Product arrived on time. They send too many emails after the sale. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-11-16

Easy

"Always so easy to order!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges