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Product & services pricing
3.98/5
Chance of future purchase:
3.91/5
Shipping & packaging:
3.81/5
Customer service:
3.80/5
Return/Replacement policy:
3.63/5
Featured Review


Verified
5/5

2021-09-30

So Easy

"PetRx is so easy to deal with. I ordered the wrong thing and the return process was quick and easy. Not to mention how fast they ship things and get Rxs approved. Definitely ordering from them again."

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Verified
5/5

2021-09-30

order was quick and correct

"always good. no hassle convenient"

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Verified
5/5

2021-09-30

Excellent Value/fast shipping

"We are very pleased with PetcareRX - the prices are great, shipping is fast and free!"

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Verified
1/5

2021-09-30

Still have not received my dog food

"I ordered dog food 9/13/21 and it still has not shipped yet"


Verified
1/5

2021-09-30

Horrible customer service

"I recently started ordering a product from this company a toy my boy loves. They kept cancelling my order or changing the amount. When I reached out to customer service they said this is a new rule and the way it is. I will never order from them again. "

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Verified
2/5

2021-09-30

Unresponsive. Subscription required for good service?

"After I placed my order, I got a phone call from a customer service rep telling me they were signing me up for a subscription service that was free the first year, but only $75 after that. For what? I just needed some cat food.
When I told them that I didn't want their "free year" they seemed "put off" and offended. It also took 10 days to receive my order.
"

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Verified
5/5

2021-09-30

Cut my prescription charges in half.

"First order. Wasn't sure how quickly the meds would ships from PetRX so ordered with plenty of time to spare. First med arrived within the week but the other 3 took longer. Would helpful if the length of delivery time was somehow included when placing the order."

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Verified
5/5

2021-09-30

Love PetCareRx

"Correct product arrived in a timely manner ."

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Verified
2/5

2021-09-30

My dog loves Dr Marty’s

"Well i was shipped someone else’s order. Called to tell the agent and got our correct order a week later. "


Verified
1/5

2021-09-29

Absolutely the WORST customer service and after-sales support I've ever experienced.

"I lost track of how many times I reached out to get a resolution for a badly botched order. After numerous emails with no answers and several phone calls where I was hung up on I'm just done with these clowns. I ended up contacting my bank to dispute the charges and will not ever, EVER deal with this company again. If you care at all for your sanity and fuzzy friend just stay the heck away from these bozos."

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Verified
5/5

2021-09-29

Great company

"Very nice staff to work with. "

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Verified
1/5

2021-09-29

Unhappy

"Poor service, received confirmation of order and then it was canceled. "


Verified
5/5

2021-09-29

Great store for dogs and cats

"good selection, great prices, great customer service. I just wish they had products for more animals."

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Verified
5/5

2021-09-29

Love petcarerx

"On time and good prices too"


Verified
5/5

2020-12-09

Great

"They are very good to work with for our meds for Tipsy . Took care of everything for us .
Thank you
"

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