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Product & services pricing
3.98/5
Chance of future purchase:
3.91/5
Shipping & packaging:
3.81/5
Customer service:
3.80/5
Return/Replacement policy:
3.63/5
Featured Review


Verified
5/5

2021-09-28

Good quality product, competitive pricing

"Good strong leash for one of the best prices on the internet. Decent shipping time frames and shipping cost. Only comment to change would be shipping boxes - dog treats came in a box double the size and dog leash box was less sturdy and came smashed. The packaging was open but not damaged. "

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Verified
5/5

2021-09-28

"Great service, Fast delivery."

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Verified
5/5

2021-09-28

Buffalo Lung Steaks

"I found PetCareRX in an online search when I was looking to buy Loving Pets Buffalo Lung Steaks. My dog loves them when I give her small pieces with her other treats. I got a really good price on the 8 oz. packages and fairly quick delivery on my purchase. I saw that they also carry various other products for dogs that I may buy in the future."

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Verified
5/5

2021-09-27

Online Order from PetCareRx.

"I ordered 24 cans of cat food from PetCareRx and I received them less than a week, thank you. I will order again from them when needed."

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Verified
5/5

2021-09-27

Excellent

"Received in a very timely manner. The dog treats were fresh. So far excellent service...I am pleased so far. I hope it remains that way. Thank you "

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Verified
1/5

2021-09-27

Terrible service, non-existent customer service

"Ordered medication for my dog, confirmed by Vet office, payment through Paypal, order confirmed, by PetCareRx and Paypal, yet get an email in spam folder saying there was something left in shopping cart, but when it was connected via link, there was nothing in cart. Contacted customer service via email, but received no response. Managed to check order through email link, and it had been "cancelled".
I guess they don't like to honor the discount codes offered.
Luckily it was PayPal and the payment did not go through as it wasn't shipped.
All I received was 28 marketing emails, all to spam!
"

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Verified
5/5

2021-09-27

Cheap prices, Fast Delivery, Very Impressed!

"My dogs like one kind of ball. I found them here cheaper than anywhere else. They shipped fast and were exactly what I was needing. Super impressed and will definitely be ordering from them probably monthly when my dogs tear up the said favorite balls!"

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Verified
5/5

2021-09-27

Cat food order

"I was able to get the food but it took a long time in the mail to get here."


Verified
1/5

2021-09-27

Disappointed

"I placed my first order with them only to have them cancel it 8-days later. No back order; just canceled. Suffice to say, I was very disappointed. "


Verified
5/5

2021-09-27

Great service, speedy delivery

"Great service, speedy delivery"

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Verified
5/5

2021-09-27

I Got It!

"My cats love this cat food(Pro Plan Turkey and Cheese and Beef and Cheese) and my local store has been out. This was a life-saver! I got my order quickly so service was great. I'm very happy with the product and look forward to further, future orders. "

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Verified
5/5

2021-09-27

Great Prices and Services

"Website is easy to navigate. Previous orders held for reorder. Fast shipping. Competitive pricing."

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Product Returns/Refunds/Exchanges

Verified
2/5

2021-09-26

Not my usual experience

"I placed an order just shy of three weeks ago that is still marked as “in process” despite already receiving approval from my pet’s vet. I called about a week ago to check on the order status, and was told the hold up was on one piece of my order, so they would split the order into multiple orders so we can receive our medication as needed. I was pleased with this plan and my customer service rep was very pleasant. Unfortunately nothing has changed as of yet, so I’ll have to call back. In the meantime, I’ve been able to pick most of the items from your order up from a local pet store (and for less money). "

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Verified
5/5

2021-09-26

Timely and exactly as ordered

"Great website experience and timely delivery "

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Verified
3/5

2021-09-26

Split Order

"This was my first time w/PetCare Rx. I was satisfied with the prices & products. I would have given a 5 had the delivery been better."

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