ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.99/5
Chance of future purchase:
3.93/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.72/5
Featured Review


Verified
5/5

2023-12-16

Pleased customer

"The price of my purchase was very good "

Detailed Review Benchmark + -
Pricing of products and services

Verified
2/5

2023-12-15

Shipped incorrect item

"40 lb bag sent instead of small cans. Instructed to take it to UPS to return it. Too heavy to handle, gas expense and inconvenience. "


Verified
2/5

2023-12-15

"Initially wasn't informed about membership fee. I only buy veterinarian prescribed food for my 14 yr old cat.
After a purchase the emails & phone call!!! are relentless after I've declined membership. They say you'll save 'X' amount of $, BUT don't include monthly amortized cost of membership.
If I could afford it I would sign up.

Shipment after order of product is good.
"


Verified
1/5

2023-12-15

Still waiting for items.

"I have received only 2 items from a much larger order.
The immediate barrage of marketing emails and phone calls to join the wholesale group was a disappointment also.
Overall, this has been an unpleasant experience thus far.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2023-12-15

Inventory issues?

"I've generally been pleased with PetCare RX, however lately they don't have the products that I'm looking for and they shipping has been slower than usual as well. I'll continue on because the pricing is good, but if inventory continues to be an issue, I'll probably look for an alternative supplier."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-12-14

Excellent

"They were quick and affordable. Online ordering was extremely easy. They contacted my vet to fill the prescription promptly. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-09-17

Refill on product

"I had some problems with the Vet, but PetCare Rx was very good about working with me. They didn't mind having to recall the Vet's office and work with them. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-12-13

Received in a timely manner

"It was simple. I ordered, gave them my vet’s contact info, and my pup’s meds came straight on. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-12-14

Extremely fast & easy process!

"This is my first time ordering multiple maintenance meds for my 3 doggies and this process couldn’t be simpler. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-12-14

Good product. Good service.

"Met my expectations. Good communication."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2021-07-12

Great prices and wonderful customer service!

"I have three dogs and the amount of money I save with the Pets Plus membership is remarkable. The customer service is
very accommodating and responsive. Great company!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-12-13

Very nice

"Attentive to my needs and "


Verified
5/5

2023-12-13

Above and beyond

"I chose the wrong weight for my pup’s Heart guard and the two individuals that assisted me were so sweet and helped me get the situation rectified effectively and efficiently!! I appreciated their help so much!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-12-13

Great Experience

"Everything arrived in great condition and early!!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-12-13

Great way to order pet prescriptions!

"Easy website to use, very responsive and they reach out to the vet directly."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process