ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.00/5
Chance of future purchase:
3.93/5
Shipping & packaging:
3.83/5
Customer service:
3.85/5
Return/Replacement policy:
3.73/5
Featured Review


Verified
5/5

2023-12-28

Great and fast service

"Hard to find Hextra dental chews arrived quickly!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2023-12-28

treats!

"Grandma Lucy's freeze-dried chicken treats is one of my dog's favorite treats. Was concerned when, although the website showed it was delivered, it had not. It finally appeared this week and we are all happy"


Verified
5/5

2023-12-28

Simply one of the best.

"I had more than my usual pets. Having taken in 2 in the past year for a total of 4 dogs. At 65 and retired it is difficult to afford a quality food. My vet expenses are very high now and if I add the meds straight from the vet it's worse. Petcarerx has saved me both on food and my pets meds. The customer service is outstanding and the only negative is the food shpping has been a linger experience. I've had to adjust mu.food subscription to cover the week it takes to get the dry food. It hasn't been damaged yet but I do not like it in shipment for 5 days as it breaks it down which starts taking away the freshness. Other than that I'm very pleased but if shipping becomes a destructive issue I will have to reevaluate.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2023-12-28

paper spam

"They keep sending me ads through postal mail even though I have asked them 3 times not to."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-12-23

Fantastic!

"It works very well. Work like a charm. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2023-12-27

Shipping was too long

"My order came so late! Maybe due to Holidays I don’t know. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2023-12-27

Terrible

"I received incorrect order and I returned. I was advised to pick up mine at a ups location in a very dangerous neighborhood. I should receive my order directly by mail. Not a happy customer. Will be contacting Customer service dept again. "


Verified
5/5

2023-12-27

Customer service was great and helpful..

"Customer service was polite and helpful"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-10-09

Great Company

"My experience has always been excellent. Nice selection of dog and cat food and a great pharmacy. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2023-12-19

Order

"We received our second order that was sent because the first was lost. It came very fast and is greatly appreciated. The first order came I think on Saturday. Could you please send a paid return label to send it back. Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-12-26

Very happy

"very satisfied with product and the price"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2023-12-25

Don't be in a hurry...

"I needed a new prescription filled for apoquell. For some reason it took PetcareRx a few days (with my assistance) to get the script from my dvm. Then 5-8 business days once the script was filled. Luckily I had a neighbor with extra doses on hand. They same slow delivery happens with my prescription kd food (I always give PetcareRx 2 wks before I run out). The savings thru PercareRx is nice; but not if you need a medication within a week. I do not understand why they do not offer an expedited service, other online companies do."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-03-01

Fast and efficient service

"Ordered and received in record time....my cat loves the food and service."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Pricing of products and services
Product Returns/Refunds/Exchanges

Verified
5/5

2022-11-17

Prompt and reliable service

"I continue to use PetCareRx because of the ease and responsiveness to fill our pets' prescriptions. I highly recommend PetCareRx."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-12-24

Cat Food

"The delivery time was very fast."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process