"Contacted customer service due to a missing product. Associate was very pleasant and helpful. The replacement product was sent out in a very timely manner.
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"I hate that our two tiny prescriptions arrived in two separate boxes. Seems like a waste of resources and money. We care about the environment, so in the future we kindly hope you will consider bundling shipments more sustainably. Thank you! "

"We have been long time customers of PetcareRX and have always been a satisfied customer. We ordered two medications for our dog, one to relieve her of pain. The order was placed on 12/11/23 and still hasn't arrived. That very well could be the fault of the delivery company, UPS. However, I have now requested two call backs from PetcareRX which have never happened. Additionally, I called and was place on hold for 10 minutes when inexplicably the call was terminated. Very frustrated. Still waiting to find out where this very expensive medicine has ended up."

"Good price, quick service, friendly customer service"

"I needed some pain meds for my senior dog. It was coming up on Christmas and my vet's office and PetCareRx would be closing for the holiday. I ordered online, the order was filled the same day and I had the meds in hand 4 days later. My vet and the USPS did their part of course, but PetCareRx is a great company and I appreciate their high level of customer service! "

"Thorough follow-thru on getting prescriptions from our vet, good communication throughout the ordering process til shipment was sent. Prices are a little better than our vet's. Only negative is that the order was sent by USPS, and took longer than expected to be delivered. USPS has proved to be rather unreliable lately."

"new customer. prescription request. yousaid you'd need approval from my vet. Had to send 2 tries. No response. But you did call me to sign me up for all your membership deals. which I did, and am now overrun by ads from your site. And no way to "contact us."

I'd still like to get that prescription filled. Please respond to this message."

"I ordered nylon dog bones from PetCareRX at a good price using the limit of 11 they set up. Money was donated to my local SPCA for this purpose. Next week ordered several different types of chew bones, always within company’s limits: 4 of one item, 9 of another, 2 of a third item. Never received them, so I called. customer rep told me order was canceled due to “FRAUD Alert” because “PetCareRX does not sell in bulk”. I argued that their site set the limits that could be ordered and I didn’t exceed that, so HOW WAS THAT FRAUD? They need to state their policy clearly if they are going to limit number of items you can order so customers don’t waste a lot of time ordering, waiting for the order to arrive, and having to call about the order, only to find out it was cancelled due to a “bulk ordering” policy that was never stated anywhere on the site!"

"Processed my order late so it was shipped out late and it said it was suppose to be here yesterday but it still has not arrived. "

"I ordered 6 skeleton bones toys for my pups. I was sent an email saying they were running low. I was sent 3 & was told that shipping would be waved. I received 3 and was still charged shipping. "

"Read Title above not worth writing twice"

"For years I have relied on PetCareRX for all my dogs needs."

"My dog recently passed away and we had just purchased a new case of food and also my Membership plus had just renewed. I called and PetCareRX and they were so kind and considerate, they prorated the plus membership and credited my account back and also accepted the return of the unopened food. The customer care person I spoke with was so kind with condolences and understanding. In the future if I ever need pet products, I will most definitely deal with PetCareRx.
Thank you.
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"The dog food arrived on the date as promised. So easy and wonderful prices. "

"Once a person puts in zip code for shipping, charges/taxes ….everything should be able to be calculated. Had to put payment info and all info to complete before final pricing to check out. "