"want the worst customer service possible? Try returning a product! Who ever runs their customer service needs to be fired immediately."

"Was charged for something on March 24th, here we are April 14th and it has not been shipped. No indication it is not in stock or anything like that, and just verified both items are still available for purchase on the site without any notification. No need for an order to be in “processing” for over twenty days, especially when they had no problem taking payment right away. Please save yourself the headache and ship elsewhere. I’ve received my orders from amazon and chewy quicker, and both were actually cheaper, too."

"After waiting for a shipping date for my order which they refused to provide me with, and the rep was sarcastic and rude to me I told them I was going to file a complaint with the corporate office. They cancelled my order and BARRED me from ordering from them! I haven't received my money back yet. "

"Charged 36$ for shipping on two day shipping and the item did not leave the warehouse until 7 days after the order was placed. When i reached out to customer service they stated: "read the terms of service honey"
Would NEVER do business with them again. I filed a complaint with my credit card company and wanted to warn others. It has been 8 days and I still have no received my order which was supposed to be delivered in 2 days."

"Well packaged and arrived quickly. Reasonable price on a hard-to-find item. "

"The trim fit tank as it should... My complaint it that trim should be free of Scratches and blemishes, And not look like it was dragged across the factory floor. My 20 year old frame on my other tank looks better than this. So much for a centerpiece tank!!!!"

"Some of the colors of the products are off when you receive them, but that's to be expected from internet photos. the products are excellent though! Will be ordering again!"

"Thank you sooooooo much. My puppies Love their Honest Kitchen Eggnog after dinner. I was running out and looked online and found you had some. Shipping was very fast and my very happy SPOILED Puppies had their after dinner treat
Pam, Bentley and Lucy"

"Recieved glass lid for a 5 sided corner tank. One edge is not cut straight. I immediately sent email to pets warehouse and have not recieved a answer after 4 days."

"I was looking for some specific toys to replace toys that my dog just loves. I wasn't sure where I had purchased them previously.
When I did a search for them via Google, Pets Warehouse came up with a great price on exactly what I was looking for. I placed my order and the package came quickly. I am very pleased to find out about Pets Warehouse!"

"Very happy with the value offered by Pets Warehouse."

"My complicated aquarium setup was contaminated with snails after adding plants from this place. It was a brand new setup. No other possible source of contamination."

"I ordered some freshwater plants online before reading the reviews. Had I read them first I would have missed out. I ordered $30 worth to get the free shipping. I was a little concerned about shipping to Minnesota in February but was greatly surprised. Plants were shipped on Tuesday and I got them on Friday. There was a heat pack in the box that was still warm! The plants were bigger than I expected and looked nice and healthy! I will definitely order from here again. Thank you petswarehouse.com!"

"I ordered freeze-dried dog food on January 9, 2020.
The Petwarehouse website and payment confirmation receipt I received clearly stated that orders received before 3:00p are processed same day.
I received an email that said my order was processed the same day. (side note...because the food was freeze-dried my shipping costs were over $30 for next day delivery).
I called and emailed after 7 days, 10 days, 14 days without delivery...and NEVER received a response.
It took them 19 days to overnight food to me.
Oddly, it was literally the evening of the 19th day when I called them again that my order was shipped.
On Feb 7 I received an email from them asking if I'd received my order that was "PLACED" on January 28th.

They had no problem processing my credit card immediately and then it took them nearly 3 weeks to overnight my order.

If you are shopping online...use Chewy or some other reputable and dependable company. (Still have never received a response from them as to what happened, or why it took nearly 3 weeks to ship me my overnighted product)"

""Where is my order?" That's what you'll be asking yourself if you order from this company. I have an order confirmation from a month ago (12/03/2018) confirming my order and stating that most orders ship between one and seven business days. I have asked for my money back and am waiting to hear back from them. If they keep it, it is only about $50. Best not to do business with this company."