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Product & services pricing
3.63/5
Chance of future purchase:
4.50/5
Shipping & packaging:
3.98/5
Customer service:
4.38/5
Return/Replacement policy:
3.75/5

Verified
5/5

2021-05-12

Great response, quick delivery

"From purchase to delivery, the total experience was amazing. The Pillow actually showed up a day earlier than predicted. Will buy again."

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Verified
5/5

2020-04-30

Awesome

"My second pillow from pillows.com and for a down alternative, it’s the best. I’ll order another in time. "

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Rep reply posted 2020-04-30
A rep from Pillows.com, ChelseaPillows, has responded:

“Hi!

Thank you for leaving us a review. Please contact customer service at Sleepbetter@pillows.com for assistance. The masks aren’t supposed to be totally comfortable. They have to be tight to help with protection however, the wrap shouldn't break. Please reach out to us for help.

Best, ”


Verified
5/5

2021-05-10

I am so done with memory foam.

"I sleep on my side I needed a pillow that can be shaped but firm. Never knew feather pillows could be both.
Very pleased.
"

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Verified
5/5

2021-05-10

Quick and to full satisfaction

"Fairly simple order process, about a week for delivery, amazing pillows! "

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Verified
5/5

2021-05-09

As expected

"I received what I was expecting."

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Verified
5/5

2021-05-05

Awesome Pillow

"Easy ordering, prompt delivery, awesome pillow."

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Verified
5/5

2021-04-29

Excellent Business Model!

"Overall, an excellent experience! Professional, great communication, prompt and responsible responses, and took care of everything!
I would use them again!
"

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Verified
5/5

2021-04-28

Perfect Purchase

"My wife loved the pillow at Holliday Inn Express so I looked at the tag on the pillow and found the web site. Ordered the same pillow and received it within 4 days. My wife loves the pillow and me. Happy wife, Happy life."

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Verified
5/5

2021-04-28

Hilton pillow

"I absorb Love my pillow. Got the bigger one so I can squish up under head and arm over. I’m a belly sleeper. I wear a CPAP and I can just squish it in the way from the mask so it doesn’t knock off"

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Verified
5/5

2021-04-28

The Exact Hotel Pillows

"My mother and father fell in love with the Grand Wailea pillows on our last vacation to Hawaii. They asked me purchase them no matter the cost. I was about to try and purchase them straight form the Hilton Grand Wailea website for a fortune when I thought to look here. Luckily this website had them for a fraction of the price! "

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Verified
5/5

2021-04-27

Wish I had bought 3 standard size

"We slept better than we had in Years! I just wish we had bought 3 standard size instead of 2 king. Don't get me wrong, they're awesome. But I'm very small, keeping them fluffed every morning would have been simpler for me. But I have a plan, I'm going to purchase 3 standard and move those 2 to our queen size bed, our grandchildren when they visit, think they are the greatest!!!"


Verified
5/5

2021-04-26

Great value!

"These pillows are the best! The pillows and protectors are of great quality and I'm a huge stickler about that. Very pleased and would recommend these to the pickiest pillow shopper anyday! It's been a long search but I've finally found them!"

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Verified
4/5

2021-04-26

Fluf Me!

"The original pillows we ordered were out of stock for three to four weeks and I realized that was a good thing. Not knowing anything about pillows and my limited pillow shopping coming from whatever was available at the supercenter was not working. You really need to talk with someone at this company before placing your order. The pillows are not cheap but with their price you get the quality you should be happy with.

Only slept on these pillows last night but seem to be more comfortable and supportive than anything I have previously owned. Company offers free returns if you are not satisfied.

We ordered four pillows and they came in less than one week. Not sure why UPS handed the shipment over to the USPS when the box arrived in our city.
"

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Verified
4/5

2021-04-25

Comfort of pillow

"Pillows are still not quite what I need. I need some that are a bit softer as they still hurt my neck as it is higher than I can tolerate due to an injury. Typically a back and side sleeper but they hold my neck to high"

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Verified
4/5

2021-04-23

Quality

"Very pleased with the quality and stuffing of the pillow - on the soft side but that is what we like"

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