"I placed this order one month ago, and I canceled and closed this order on the same day I ordered. It has been nearly one month, I still did not receive the refunds in my AmericanExpress credit card. And I have contacted CSR for several times, no body solved my problem right now. Everytime, the CSR told me they would process this case as soon as possible, but you see what, it was not solved!!! Anyway, if I did not hear any updates for refunds by this Wednesday, I will BBB you this week."
"ABSOLUTELY DO NOT DO BUSINESS WITH THIS BUNCH. YOU MIGHT AS WELL THROW THE GIFT CARD IN THE GARBAGE BECAUSE THEY WILL LEAD YOU ALONG WITH NO PAYMENT UNTIL YOU GIVE UP. SOMETHING HAS TO BE DONE TO SHUT DOWN A BOGUS OPERATION LIKE THIS. I GIVE THEM NO STARS.. PREFER JAIL TIME."
"HORRIBLE CUSTOMER SERVICE. NOT WORTH THE TROUBLE. ORDERED 3 GIFT CARDS NO PROBLEMS.
BUT WHEN I HAD TO CHANGE EMAIL ADDRESSES, THERE IS NO OPTION. THEIR CUSTOMER SERVICE IS OVERSEAS AND DOESN'T KNOW THEY'RE POLICIES.
THEY FINALLY TOLD ME TO CREATE A NEW ACCOUNT.
CREATED A NEW ACCOUNT WITH MY NEW EMAIL ADDRESS. BUT THERE WAS AN ERROR WHEN I TRIED TO RE-USE MY CREDIT CARD. IT SAYS YOU CAN'T USE A CREDIT CARD THAT IS LINKED TO ANOTHER ACCOUNT.
IT'S BEEN 3.5 MONTHS AND MY ISSUE IS NOT RESOLVED. THE LAST 3 WEEKS THEY DON'T EVEN BOTHER TO RESPOND WHEN I ASK WHAT THE STATUS IS. I WILL LOOK FOR ANOTHER WEBSITE TO BUY USED CREDIT CARDS."
"I mailed my gift card 4 weeks ago. I got an email that my card was received and I could expect my amazon payment within 1-2 days. Well, 4 weeks later, no payment. Customer service is a complete joke, I keep getting a run around when I get a response at all. Their facebook page is filled with people of similar complaints. This company is so dishonest and stealing peoples' money. I will also be escalating my concern to BBB and federal trade commission. "
"Total Scam! Sent in a $25 gift card for Outback Steakhouse with the shipping label THEY PROVIDED ME and NEVER received the $20 payment they said they would give me in exchange for it. They sent an email stating they never received my gift card. How convenient that it got lost in the mail?? AND how convenient that they give you a shipping label that has no tracking information. "
"This business is a scam, they are literally stealing from the public. I can't wait for them to get shut down!
I ordered a gift card, and did not receive it. I contacted them on the phone and spoke with a person at an overseas call center. He said my "funds had not cleared". However, I paid through paypal and it shows the payment was made. I am now disputing this transaction with paypal.
I plan to file a small claims lawsuit, even though it is a small amount of money. Its the principal of the matter."
"DO NOT DO ANY BUSINESS WITH THEM. They are a scam. I've purchased Best Buy Gift Cards from them on 8/31/2011. They emailed me a fake UPS tracking number that did not work. When I complained over & over they shipped me cards that have been redeemed exactly the same day the USPS delivered the gift cards. This means they've have scratched the card and written the numbers & the code.
I called more than once, the requested that I have to fill an affidavit that I did not redeem these cards!!!!!! Their customer service is in India and their office in San Jose. This town is plagued with scampers and they are one of them. Luckily, I used paypal and I am hoping to get my money back.
I filed a complain against them with the BBB and working with the FTC and the FBI on tracking this work.
BE AWARE OF THIS COMPANY....You'll lose you money"
"Is Plastic Jungle a scam?! I made a purchase of gift cards on 9/8/2011 but canceled it right way when I realized that it would take 5-7 business days before I could received the gift cards. The charges went thru my credit card, so I called the customer service and was told that I would be refunded within 3 business days. Since I did not receive my refund, I called again on 9/12, and again on 9/15, both times I was told that I would be refunded within one business days. I still have not received my refund as of today 9/19. I called again this morning, and asked to be transferred to a supervisor. The supervisor told me that he guarantees that I will hear something from them by 9PM EST. But instead I received an email to confirm my purchase on 9/8/2011! still no refund! is this company really a scam?!"
"WORST OF WORST!!!! I was ordering E code; but in the end they sent gift card to a wrong address. Took my money and run!! DONOT buy from them!!"
"This place is horrible. The site won't let you add multiple gift cards to a single order, I was trying to buy 5 Overstock.com gift cards, and had to do each one separately. Finally after getting my order in, I got emails back saying that they had all been canceled because they could not verify my information. I talked to 3 different customer service reps who assured me I could try back in a few hours and it would go through. Did it? Nope. Charged even more money. Total of $200 charges, no gift cards. Still waiting on $45 of refunds. Bottom line, stay away, the 7% discount on gift cards is not worth the hassle."
"I wanted to sell a huge amount of GC which I had and was not using it. To test this website I thought of selling smallest amount first like 25$ little I knew what kind of scam website I am getting into. I sold Home Depot GC on their website and never got my money. I tried contacting their support and they are even worse. They say they will call you back and will never do. STAY AWAY FROM THESE PEOPLE. IT'S A SCAM!!!!!!"
"I purchased a total of 10 REI gift cards from Plastic Jungle earlier this summer. Exactly half of them (5) had $0 value when I went to use them. Plastic Jungle processed refunds quickly for 4 of them (although they require you to fill in an affidavit, scan and email it - a bit of a hassle compared to, say, a simple online form). I have yet to receive a refund for the 5th card (a $100 card that cost me $83) in spite of submitting the form 2 more times and contacting customer service three times. Highly unimpressed and have no intention of doing business with this merchant again."
"excellent transaction - sent 2 of my gift cards in using the pre-paid label ($50 value for the two combined) .. selected an amazon.com gift card to receive my credit .. my cards were processed very quickly and I received the amazon.com certificate # by email very quickly for the full amount they committed - I redeemed this right away on amazon.com to complete having my credit and that went through with no problems either. So, for that very clean & smooth transaction I give a high rating. Of course, sending someone else my cards with $50 on them before having the credit takes a bit of trust, and it worked fine - no problems. (and I have no relation to them, just though I would post a small review). so for me, I would do it again. And, the nice part about plastic jungle vs. the other big one is that I knew before sending my card how much I would be paid - I didn't like the other site where I could send my card and they have good ratings, but would have no idea of whether I would get 50% or closer to 80%/90%, so for me that was very important. Also, I did call the card issuer itself before I sent the cards, so I confirmed for myself the value of the cards I was sending so I knew I would not run into trouble that way (e.g. cards arriving at plastic jungle with a different value that I submitted)."
"I didn't come here first before sending along (20)$40 gift cards from Shell Gasoline to sell in a single envelope..When they sent me an email stating they only received 12 of them & that 8 were missing I said "uh oh"..I then discovered this site again and wondered how I could have been so dumb..I was almost resigned to never seeing all my money but right from the beginning they stayed in touch via email and direct phone support..I sent a receipt showing I had purchased all of them and they made full payment almost immediately..They froze the #'s of the missing 8 cards and are taking it upon themselves to deal with restitution from Shell and not leaving it up to me..Like the previous poster, I don't discount the negative reviews here but I too felt compelled to write of the top-notch service I received from their csr support staff..Never had a problem reaching anyone via email or phone directly and spoke with professional people who live in America and speak English .Even with what turned out to be minor problems, I'd use their services again...Thanks Plastic Jungle"
"horrible site, slow to respond to emails, when i purchased an ultimate game card eCode it was invalid, received another code invalid again. asked for a refund by paypal, can't do it, payes with a gift card so they couldn't refund it to that.
don't use this site it sucks"