"Don't advertise that you're gonna sell something I'm saying it's on back order and keep changing the back order you ****"

"Ordered a plant may 5, 2020. Was not informed until several weeks later there order was delayed until 7/25/2020. After no correspondence by 7/28/2020 and no product recieved, I called to cancel my order and request a refund. I was told 3-5 days. On 8/4/2020, after no communication and no refund recieved, I recieve an email stating the order was now delayed to 9/5/2020. The order I had canceled 9 days prior and was overdue on receiving a refund. I called and got the run around for over 30 minutes about why it was some other, unknown company who has to issue the refund and they can't get in touch with anyone at goods mystery company. I was told this after it was CONFIRMED THE COMPANY RECIEVED MY FUNDS MONTHS AGO. I absolutely would stay away from purchasing products from this company, you will not recieve your product and they will pass blame and promise to refund you, but you will not recieve your refund. Buyer beware."

"Well, this is the second order in a row that Plow and Heart has totally screwed up on. The yard spinner, that was $100 arrived incomplete. That was 3 weeks ago. "Customer Service" told me that the missing piece would be shipped directly from the manufacturer. Now I call them and they tell me the order was cancelled??? Sitting on hold now waiting for the latest excuse to come back on the line.
I NEVER give bad reviews but this is the worst customer service I have experienced in a very long time.
Buy your yard goodies somewhere else......"

"I purchased a wind spinner through the tv shopping network. Bought three actually, two for gifts, one for me. Set it up last summer, worked fine. Took mine down in winter as we get alot of snow here. My neighbor, who gifted one to, didn't. Theirs is still working GREAT. No problems. One of the two spinners broke during a windy day. I wrote to Plow & Hearth and told them and asked them what to do. They said because I purchased through a third party they couldn't help me????????????? NEVER will I buy from this company again. Obviously the lack of customer service is a biggie. If they can't help customer buying their products then they obviously don't care. I would say find another, more reputable company to deal with."

"I placed an order with Plow and Hearth 7 It was for a present for a relative in Ohio and was being directly shipped to them. I received an email today, 3 days before Christmas, saying g due to a high demand, they cannot ship the item and offer me a 14 % discount on my next order ( if I order something by January 2!) This company did the exact same thing to me last year, but the gift was for a neighbor. There is o way to get a present to my family before the holidays. Totally unacceptable! This company customer relations ****!"

"I placed an order on May 27, 2019, and now is August, I have not received the item. The most horrible thing is that after they charged me $47.55 at the time the order was made, they were trying to charge me another $58.20 on August 25, 2019!"

"Ordered 5 weeks ago and still no turtles,holding $77 and was told still on back order,summers almost over and still waiting on this item ,very disappointed will never do business with this company again☹️"

"I ordered large Americana banners and half banners to hang on my veranda. They are advertised as red, blue and ecru. I received them last night and they are maroon, black and ecru, not our American flag colors. I can't tell you how disappointed I am that I cannot hang these for our summer events, plus have to pay for shipping to send them back. Not American, not cool. I don't understand how you could advertise them as such. They look like the right colors on the screen, but they are not.

I also have another order for a triple Hummingbird feeder that the shipping date has been changed twice. Wondering now after reading all these rotten reviews if I will ever get it.

Can't even describe the disappointment!"

"If I could give Plow and Hearth a 0, I would. We have purchased several products over the years, but never again! We purchased an outdoor bench for my parents that was supposed to be made of teak and wrought iron. No way it’s teak! It was quite expensive, barely 2 years old, well cared for, and in a sheltered space... a few days ago it literally fell apart when my, thin, 89 year old father was sitting on it. We were lucky he wasn’t seriously injured!!! I don’t want so much as a toothpick from them gojnv forward!!! Shame on Plow and Hearth! You DO NOT GET WHAT YOU PAY FOR!!!"

"Lied about shipping, lied about order confirmation. Item will not arrive in time. I have had 4 conversations with customer service. They refuse to cancel the order, or refund me my money. I suggested they up the shipping used and they refused stating I had already gotten a discount on shipping as a promotion. Wait...what? My only recourse is to sit at the house waiting for UPS to show up and formally reject the shipment. Ain’t nobody got time for that. Total liars. "

"I placed an order and I have never received my order. When I contacted customer service they informed me that the UPS driver said he put the package at my front door. If I can't find it I should call UPS. No proof of delivery, no investigation, nothing. Not the way a professional company handles a missing package. Very disappointed and will obviously never order from them again. I see all the other reviews on this page, wish I would have read them before I ordered! "

"I ordered a live balsam garland for $89 from Plow and Hearth on December 8th for the holidays. I cancelled the order when I leaned it wouldn't ship until the 20th. After I cancelled, they shipped it anyways. I had already purchased another garland and I contacted the company asking why they sent it when I cancelled the order before it shipped. I was told the cancellation was just a request, and I was charged for the order.
I expressed my displeasure of having to return the package that I had cancelled. To console me, they said they were not going to charge me the return fee or re-stocking fee.
I am disgusted that they were considering charging me a fee to return something that should not have shipped and a re-stocking fee for a live garland that cannot be used.
I found their customer service lacking. If I had not said anything about the hassle of returning their mistake, I would have been charged the return and re-stocking fee. This company is best avoided.
I just received the package and will be returning it soon. After reading the other reviews, I am wondering if I will even get my money back.
If you can find the same item at another store, definitely choose them over Plow and Hearth. It will save you a lot of frustration. It is worth paying a little more to know that you will be treated well."

"Ordered something on Dec 7. It’s now Dec 17th & it was just shipped on Dec 14 th according to costumer service. Costumer service couldn’t tell me when I would receive it. Will not order from them again. "

"Never got the item. It was in the distribution center. Never delivered. They refunded only a 1/4th of what I paid. Never saw the item. Highway robbery. Don’t order from them. Cheats"

"My daughter purchased a "bonded leather chair and ottoman purchased for $500 4 years ago. The "leather" has completely pealed off of the seat and arms. Note my daughter works long hours, lives alone, no pets, no smoking, no children, so less than normal wear and tear. The website states they have quality products "backed by our full satisfaction guarantee". Not true! I called and sent pictures. After 4 phone calls was told by a claims manager (very nice) that since the chair was 3 years off warranty they could only offer 25% off of another chair. Why would we want another "disposable" $500 chair? VERY POOR QUALITY. Will never purchase from them again. And, by the way the nice family that began Plow and Hearth sold the company in 2010 to Evergreen a global wholesale company. Perhaps the best illustration of their concern with quality and "our full satisfaction guarantee" is the fact that the link to "The Plow & Hearth Guarantee" on their website is non-functioning. Figures.
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