"FAST AND EASY TO LOOK UP PARTS !!"

"They had exactly what I was looking for and Aillene was awesome in answering all my questions, Shipping was super fast too. Definitely a good place to find all your plumbing needs."

"Awesome person, very good listener!"

"Some initial confusion with shipper, ordered Monday received Friday "

"The valve ordered came quickly & was high quality solid brass part. "

"excellent product and service"

"I ordered (#157821) some items on or about April 11th, 2023 and was told on April 13, 2023 that one critical piece was not available. That same day I replied to "Christy", asking her to CANCEL the entire order. On April 29th a PlumbersStock.com box showed up at my door. Instead of them sending me a return label, they told me I had to send it back and make sure it was double boxed even though it only came in one box. I had to pay $19.00 to return an item they should not have sent to me. I am asking for an additional refund of $19.00."

"Ordered Ducane 11W94 Compressor-CR31K7-PFV-130. Received cr32k6e-pfv-875, installed without flushing oul because itnwas supposed to be the same type. Just figured this out that when the new compressor failed and I checked my records."

"I ordered and paid for two sets of Honeywell air filters and was only shipped one set. Upon calling customer service I was asked to send a photo of what I received (no rational was given). I sent a photo and was then told it was not in their format. I then reformatted the photo and sent that in. At the time of this review, I have heard nothing. All I asked for was the second of filters. This is the worst customer service I have received in a very long time. Avoid this merchant if you can.
"

"The toilet we ordered arrived very quickly and without damage. The price was the best we could find anywhere!"

"I called the store about my order placed over the weekend. Franz picked up my call and was very friendly. He checked my order and made sure to ship the order on the day I called. He also gave a direct line number so that I can check back about the order status next day! Indeed, when I checked with him next day, the order was already on the way to us. Franz gave me the tracking number. I received the order in 3 business days from my order, very fast. Many thanks to Frank!"

"In October 2022, I ordered two high-end toilets/bidets, but they never shipped. I sent follow-up emails every few weeks and was told repeatedly that the items were on backorder and would ship in "a few weeks". After seven months of waiting and multiple follow-ups from me, I was informed in April 2023 that the items had been discontinued and was offered a substitute. When I asked for the delivery time and confirmation that the price of the new item was the same as what I ordered previously, I didn't receive a response despite sending several follow-up emails/tickets over the next several weeks. Eventually, I found out that the replacement items were also backordered and cost $2500 each! More than double what my original items cost. This was the worst customer service experience I've ever had, and I can only imagine how challenging it would be to deal with this company if you had a problem and needed a return or replacement. They never once reached out to me with an update and getting a response when you contact them is a brutal process. Try calling support before you order, you will not be able to get a human on the phone. My order was placed on October 14th 2022 and ultimately cancelled on May 4th 2023. Buyer beware. Support ticket: #145887"

"Says 20" . Should say 23 and a quarter. Had to read the specs to get the size. "

"Shipping address page repeatedly nuked itself without providing feedback - had to keep guessing which values it was choking on"

"Dirt cheap shipping delivery is over100 bucks cheaper then tank depot thank you
"