"Unfortunately the item shown on the webpage and the item received did not match. We therefore need to return the item. The company does not accept their own packaging but requires return items to be double boxed. At least customer service responded within less than 24h to our return authorization request."

"This gets 2 stars because my purchase did arrive eventually and they do have some rare/hard-to-find items. That's where the good part ends. Plumbersstock is nearly impossible to get ahold of. They are terrible with communication! They haven't made it into the 21st century yet, so when you are inevitably placed on hold, there is no estimated wait time and no automated callback feature to hold your place in line. You just wait. I had an urgent issue so I waited FOR OVER AN HOUR on hold until someone finally answered. I had tried leaving a voice message but they don't respond to those either. They also never ship when they say they will and do not send tracking info. I paid for 1 day shipping and I received my package 5 days later. My suggestion is if you need something you can't easily pick up at a hardware store or buy on Amazon, use Plumbersstock only if you are NOT in a hurry. Your part will arrive, it will likely be the right one, but you may never know when it will show up. When you call to ask about it, please have an hour or more to spare."

"Title literally says it all.
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"The website made it easy to find the replacement part I was looking for and ordering was even easier. I will definitely use this site again."

"Fast, excellent service. Would definitely order again!"

"Item shipped quickly, arrived well packaged, and was described."

"The product was of good material and the fit was exact. "

"Plumbersstock was able to deliver in 10 days parts that others said would take two months, and the merchandise was the same. Good work!"

"No problems with the PlumbersStock functionality. Switching from UPS to USPS in the middle of shipping caused 3 days delay in delivery and temporary loss of tracking."

"Ordered an "in stock" Moen tub filler 8/20 with expedited shipping for delivery 8/25. Still hasn't shown up as of 8/28. Bogus tracking number. Unable to reach anyone by phone or chat. "

"Easy and fairly straightforward orward"

"I have ordered this before. It arrived in 12 days which is okay. My only concern was that I was not notified on the delivery schedule. I only found out when I checked with UPS. "

"What more can you ask from an Internet vendor"

"Sent in order, but error on CC didn’t allow them to process the order. Called and e-mailed…no reply. Called again, left message…no reply. Final reply from Plumbers Stock was ‘do you want to cancel the order’.?’ Terrible support with no pride in what they do. What can I say but ‘pick up the phone and call the customer’"

"Shipping date was confusing!
Received item by surprise! No confirmation!
Almost thought it was a China scam?
Other than that everything was fine "