"Finding, ordering and getting the product was easy. I unfortunately received a damaged item, but that could easily have been during the delivery. Would definitely buy from PoolSupply again."

"Rep.Kelly was extremely polite and helpful.Would definitely reccomend company.Will use for future purchases."

"Just had my first experience with POOLSUPPLYWORLD, the agent I worked with was Erica and she went way above her job description. My field of expertise is in elewctronics and data networking, NOT in knowing products that would solve my issues with a pool cleaner. She tool to the company's web site and presented my with three options; one of which I just purchased. What a GREAT stress relive, knoweing that someone would take the time (Lenghty since I am a retired engineer) and had many issue to satisfy. Great job Erica and many thanks."

"Purchased a MX8 pool vac last year, could not believe I would get a call this season to see how I liked it and if it was doing a good job. Yes it is a great vac the best one I ever purchased, no hose tangles and it does not get stuck at the ladder. Thanks for checking up on it that's the sign of a good business."

"They may be the definition of responsive! Within a few minutes of my review appearing on-line, I received a call from Pool Supply World and they immediately contacted the manufacturer of the product and worked out a solution for me. Great customer service is always impressive!"

"This was my first experience with Pool Supply World and I could not be more pleased and impressed. They handled my order in a very efficient and timely manner and when I called for assistance, they were extremely helpful. I received my order within the time frame they stated and in excellent working condition. I recommend this company and will be happy to purchase from them in the future."

"We didn't fare as well as other customers. We were sent a defective product and were told we can contact the manufacturer and they will help us fix it over the phone. Because, "if we were to take back used products, it would cost us too much money." The pool cleaner was in the pool for two days....WOW, that's really used!!!"

"Well done from looking for product to arrival at deployment site!"

"My experience with PoolSupplyWorld.com has, so far, been exceptional. The customer support staff that I have interacted with, both Brad and Kelly, have been very helpful. The selection, prices, and service are excellent and I will definitely continue shopping with PSW. Thanks for everything."

"We purchased the Baracuda T5 from Pool Supply World. Price could not be beat by anyone. Quick shipping also, order arrived in 2 days. Thank you for making online shopping hassel free. Will not hesitate to order again!"

"Very good company. Great service. I will shop here again. "

" I purchased a Hayward Goldline Replacement Cell on April 6, 2011, and have been experiencing problems since January of this year. My system was not generating chlorine. I learned at that time I needed to replace the main circuit board on my system because a terminal on the board was burnt. Due to cold weather/water I have not been able to further determine why chlorine has not been generating. The pool water has now reached a temperature where my system should be generating chlorine and it isn't. Given I have had the new cell for nearly a year I was concerned about the warranty. I sent an email to Pool Supply World the evening of March 27, and received a response from Faith at 8:57 am on March 28. Faith offered two suggestions. I could contact Hayward or she would also be happy to conference all of us together to remedy the problem.
I first contacted Hayward and learned I have a 3 year warranty on the cell. They also recommended a local company in Tucson, Arizona (Valley Oasis Pools) who will honor the warranty if necessary. Following my conversation with Hayward I contacted Valley Oasis Pools and spoke with Julie. She was also very helpful. She let me know I would need the invoice in the event the cell is defective.
I contacted Faith to let her know I did not have my invoice in case the cell is defective. I had searched for it and could not locate it. By this time I was very emotional about my pool situation and was actually in tears. Faith was very patient with me, and said that was not a problem because she had one at her finger tips, and would be happy to fax it to me. I provided purchase details in my email to Pool Supply World. Faith listened as I rambled on and on about my ordeal. Never once did she waiver in her concern about helping me to find a way to remedy my problem. Her listening skills are wonderful. I also let her know I had been in contact with Valley Oasis Pools who were very helpful as well. I gave Faith the numbers for Valley Oasis here in Tucson.
Faith was my first contact in setting in motion a situation that has been very frustrating on a path to resolution. The "tone" of her email, and the tone in her voice when I spoke with her said "I care". As a consumer that means so much in our world of lackluster customer support. Please let Faith know how much I appreciate her time and effort. My guess is she will respond by saying it is her job to help. You aren't going to get off that easy Faith. You did more than your job. You offered patience, empathy, and compassion during a very stressful time for me. For that I am grateful.
I will be following up with Faith after the local technician from Valley Oasis Pools comes to my home and determines what needs to be completed to get my salt chlorinating system functioning properly.

Very Sincerely,

Rosalie (Rosie) Tucker
4242 W. Plantation St.
Tucson, AZ 85741 "

"The only web site that had the product I needed. Had some shipping issues due to a temporarily lost USPS shipment, but was sent a replacement soon after I notified poolsupplyworld of the issue. Good communications and overall a good web shopping experience. "

"I purchased a Polaris 360 from Pool World Supply and I got it within 4 days. Free shipping of course. To be honest I checked the price at other stores online and also locally and Pool World Supply beat the rest by over $120 dollars. Don't ask me how, but they did. The service is excellent and the staff is even better. Thank you, Erica and Melonie."

"Great Customer Service and good value on item purchased. I had several questions before and after the sale and all the individuals I spoke with were Professional, Friendly and went out of their way to be sure I was satisfied with answers and the product."