"Your customer service and delivery time was incredible! I'll definitely be ordering from you again!"

"In error I ordered this transformer."

"I ordered the replacement bottom plate for my dolphin pool cleaner. It arrived on time and is the right part, however it required minimal assembly and when I called pool supply world they were NO help."

"Price was good, and delivery one day ahead of time."

"“IT WAS A VERY GREAT EXPERIANCE TO PLACE MY ORDER ONLINE. IT WAS SUPER EASY TO CHECK OUT. AND I RECEIVED THE ITEM I WANTED AND WAS CORRECT. GOOD COMPANY.”
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"IT WAS A VERY GREAT EXPERIANCE TO PLACE MY ORDER ONLINE. IT WAS SUPER EASY TO CHECK OUT. AND I RECEIVED THE ITEM I WANTED AND WAS CORRECT. GOOD COMPANY WITH GOOD PEOPLE."

"The site is easy to use and item descriptions are very informative. Delivery of item was faster than indicated which is always a plus. The pool cleaner works great. "

"Easy to order, came fast and fit like a glove. What more could you ask for. Third time buyer. Won't be the last."

"I don't know who rated poolsupplyworld with 5 stars. This is BS company with a huge delay on orders, bad response, without providing tracking numbers. My order was moved few times on delivery and each time about THREE weeks later what is already TWO month delay. And a special all it happened during hot summer and pool season. I rated with one star because there is no "ZERO" star rating.
P.S. Money were paid same day with order and they are using it for free."

"I got my product, but it didn't ship until 1 day after it was estimated to arrive. "

"They had in stcok the item that I wanted. Easy to order. Arrived in a timely fashion. Good job. Good price."

"Pump came in early -- fast shipping"

"Quick delivery - the product works great (Intellichlor IC40) Installed it myself!"

"ordered a dolphin dx4s, first one received was damaged during shipping via FEDEX.
then it took way to long to get an RMA. After sending the damaged unit back, no one ever asked about shipping a replacement, after several emails, chat sessions, and a couple of phone calls which occurred over a two week period they finally sent another unit. Making a customer wait two weeks to replace a damaged unit is just unacceptable. No follow up, no follow through from the customer service people at Pool Supply world, that's just very poor customer service especially on an $800 + order. I shouldn't give any stars at all, except for your service person Yuri, who did her best to get this mess fixed.
You would all lose your jobs if you worked where I work.

I also had to return another part of my order (device didn't work) and over a month later still have not received a credit for that return. Poor Poor Poor service. emailed almost 14 days ago t inquire about the refund, no response, emailed again today 7/11/2019.
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"I ordered a product and immediately discovered I purchased the wrong product, I accidentally ordered a refurbished kit rather than the original product. I immediately called pool supply world and e-mailed them to cancel the order. Pool Supply World Shipped the order any way. After talking to customer support, they agreed to not charge me return shipping or return stocking. However, never have sent me a return shipping label despite 3 follow ups. Now that charge is still on my card, no one has helped me ship it back despite 3 communications with customer support, and I am feeling swindled."