"Not only did Pool Supplies Canada have competitive pricing on the supplies I ordered, when FedEx delivered my shipment to some other address, the customer service reps at Pool Supplies Canada had another shipment of product on the way within 48 hours. They were super responsive to my email informing them of the problem and immediately worked to fix the problem. Highly recommend them. "
"Wonderful customer service. I had to return an item (due to purchasing the wrong item) and although it was completely my fault, staff were extremely helpful and responsive in allowing me to return it. I would definitely trust purchasing from this company in the future. "
"Spoke to a knowledgeable person that helped me out with my decision of which pool
cover and reel to buy for my specific pool. Prices were great, shipping was speedy, and product was just what I needed . Thank
You "
"In a world where quality Customer Service seems to be non existent all I can say is Tasha was great and went beyond my expectations! Thank you."
"I have been with Pool Supplies Canada for over 10 years and had nothing but excellent customer service.
If any issues arose due manufacturing defects , their customer service team always came back with viable solutions. Not only that is was fast.
I also recommended their website to all people I know that have pools or hot tubs.
All that used the site had nothing but positive feed back
"
"My wife and I have always been looking for a way to extend our pool time here in Canada. I have looked high and low to find a reseller here. Finally we were able to order our Pool Dome from Pool Supplies Canada. They kept us in the loop the entire time and even beat the US price with free shipping. We have always used them for our other purchases as well and will not be changing anytime soon."
"I had an issue with my solar pool cover, after some email exchanges and some photos sent they replaced my cover under warranty. It took about a week but I am satisfied and will be a returning customer "
"I discovered a small issue with my pool solar cover and they were able to provide a full replacement under warranty!"
"Pool cleaner broke July 31st in the morning. I e-mailed the company and after talking to service about repair options I was forwarded to warranty area. I had a brand new pool cleaner at noon the next day!"
"Prompt caring and efficient when it came to dealing with broken pool vacuum- could not have been more pleased - specifically Raylynn was a godsent!"
"Their customer service has been excellent! This is our third pool, the first two were purchased through a local pool company. We decided try Pools Supplies Canada as the prices were almost half and we had purchased winter covers with them in the past and had no issues. When the pool was delivered the ladder was damaged during shipping (Not their fault). Called that day, they were very apologetic and had me send pictures. Within a couple of days Makenna sent out a replacement. We didn’t set the pool up for a couple of weeks. While filling with water noticed a leak in the liner, not from us causing a hole or tear. A friend helping put up our pool had worked for local pool company for years installing pools and said this is more common then you think. (Issues with seams during manufacturing) Called Monday morning sent pictures and in a couple of days Makenna had sent out a replacement liner. Their customer service has been fantastic. Will definitely be ordering from them again to replace some older filter parts."
"I had asked for a pool pump detail, response was quick, they followed up with me to know if i needed to buy. Placed the order, very good service"
"Thank y ou to Crispain who was very quick to get my query and very efficient in answering it."
"Raylynne, the supervisor of customer service took good care of the order issues and resolved it to my satisfaction. "
"Very Pleasant and easy to work with! We had a concern emailed Natasha K. from Pool Supplies Canada and responded right away and kept us updated through the whole process. Replaced a defected part no questions asked with a very quick turn around.
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