"I have made some large to me purchases at discount prices from Pool Supplies Canada I am very pleased with each item recieved exactly as described or better than local my area of Orillia/Barrie pool stores The delivery time is fast I had to ask for a refund and I was reimbursed immediately with no issues I bought a Raypak heat pump works amazing a new liner quality at discount prices The customer service people are organized patient clear and concise Fantastic People at Pool Supplie Canada They have my business hands down !!"
"Little to no waiting on the phone and Jessica was extremely helpful on the phone. Deserves 6 Stars!"
"Fast efficient service from Natasha! Thank you for your help with my warranty claim."
"The manufacturer gave me the wrong part number, but I was able to return it. Very good service!"
"I have been dealing with Pool Supplies Canada for 10 years and recommend them to all my friends and family. Very good pricing, extremely fast shipping, and a wide variety of selection. I have had a 3rd party manufacturer defect on a pump I purchased before and Pool Supplies Canada had a replacement shipped next day at no cost to me. Highly recommend!"
"I had a problem with my robot pool cleaner. Pool Supplies Canada's after-sales customer service team is excellent. Throughout the process, everyone was kind, professional and efficient. Osamu was a great help in solving my problem."
"I've used pool supplies Canada on 3 separate occasions in the past 3 years. Pool liner and main drains/fittings the first time, filter head (Hayward) the second time, and my gas pool heater this time.
EVERY TIME the products are quick, well wrapped, and delivered in good condition. I don't know if they always use day/Ross shipping but the driver who brought my heater to my garage last night was top notch. Polite, respectful, and took his time to get it to me in very good condition. I was impressed enough to take this time to input this review. Thank you to both companies. "
"Purchased a Underwater Light and Fountain equipment. The fountain does not work, only the lights. Filled out the return form with all the info requested and now they want more crap sent to them before I get my money refunded. Absolute disgusting treatment of their customers. The POS they sold me was in the pool for 5 minutes and would not work and I even sent them a photo of the item which doesn't even have a scratch on it. The reviews are terrible for this POS company."
"The reps I spoke with was very helpful and made the process very easy. "
"Experience and support from Pool Canada gets 5 stars. Element pool design gets 1 star. Design works better if you are burying the under pool supports in the ground, but no one does that anymore, as we all put crusher dust down to create a level base. This creates a lot of issues when joining the side columns. Second issue were some of the screws provided. If it had a 6 sided head on it, any amount of torque either by power drill or hand, would snap the heads off. Very frustrating. "
"I've always been extremely satisfied with their service and fast shipping. I do not shop to my local pool store anymore as products are cheaper on their site even if you factor the cost of shipping.
I purchased a complete filtration sysytem and paid 40 % less than the estimated p[rice from other stores and sites.
I had to return a defective part and i've contacted the after sale service and the service supervisor responded quickly and explained clearly what I have to do and i've received confirmation the next day that they will send me a new part free of charge.
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"I ordered a liner for a 12 foot pool, which mine is. Upon receiving it and opening it up in preparation for install I found it to be 3 inches larger than my pool diameter. Obviously this will not work as I would have 10+ inches of extra liner on the outside edge of the pool. The company was (very politely) completely unwilling to take the liner back. If you need to get a new liner go somewhere with a better return policy in case something doesn't work out exactly right with your order."
"Do not buy custom liner from them! Purchased a custom size liner for ~$3K, with custom sizes. They modified my measurements without communication and sent me a liner that doesn’t fit my pool (few inches short) Won’t take it back as it is a custom product. Horrible service and support."
"I bought double water 6 bags 10 foot 16 mil to hold in plce Out of all the bags that I fill with water (and no, I did not put to much water in it), for all the bag except for one, the were already ripped on one side of the tube. The only one that was actually ok, ripped a few weeks later. So, 59.94 in the garbage. I will never buy this form this seller again."
"Overall purchases so far have been good and spent thousands this season with our new pool. Had to return one small item and that’s where it went downhill - Very poor returns process - had to email, then send pictures promising item wasn’t opened, await approval then pay a high return postage fee, and possible restock fees. Will stick to other online stores for basic pool purchases "