"I was shopping on Cyberpower.com since I have 3 computers from them presently and by providence I came upon this website,by the way won't be buying from Cyberpower anymore these computers have a much different......... durable quality about them you'll see when you get it in your hands.
When I purchased (2013) my last fractal design desktop from Cyberpower it actually was bouncing around loose in the box and kept shutting down for no reason. When I popped the case all the connections to the mb were loose and the power cord was loose because it wasn't packaged securely not so when I got my laptop from here,super tight packaging.
Left an email message for more info didn't think anyone would respond I believe it was the day after Christmas and to my surprise Donald, one of the reps, there gave me a call.
He was very informative,knowledgeable and patient since I was only familiar with desktops and had a bunch of questions,we spoke about everything from RAID O,to anti-virus to Bios to most importantly the best system for me and of course the best pricing and he worked out both much better than I did,my configuration didn't take into account sales they were having presently.
No other website I found could match apples for apples for specs and pricing and to be clear it wasn't even close. I can't stand Windows 8 and he told me Windows 7 was no problem and it wasn't.
You go to Fry's and talk Windows 7 the rep told me it isn't even available anymore.......... I knew better from Cyberpower all my other computers have Ultimate on them.
I like Cyberpower but their tech support is somewhat lacking and Donald states his company gives free "lifetime labor" and free 24hr support the "labor" is what caught my eye didn't see that before! Their rating with the Better Business Bureau was impressive ( A+),their site was easy to navigate too.
One of the coolest thing for me about this site is the laser graphics section, I am a Christian and wanted a custom Christian graphics set-up on my new computer and Donald handled it with no problem at all.
Delivery was fast(next day included in pricing,she called me about 3:30PM to say it had shipped and about 3:30PM the next day Fed-Ex was knocking on my door).
When I got the computer......started it right up once I found the power button,(this laptop has a ton of trick buttons LOL!).
Downloaded my personal software that I love and I am good to go,don't have a single complaint,when you purchase from here request Donald. "
"Ordered ASUS G750JW-DB71 from PowerNotebooks.com (Donald). Donald helped me with the initial configuration I specified saving me $200 and making my configuration even better. He then verified I received the computer after it was shipped and was very professional. I would recommend Donald and his company to anyone wishing to purchase a laptop with a special configuration. Thanks so much for your help! "
"PowerNotebooks is a company that you will feel comfortable purchasing from long after the sale. We're all familiar with the polite song-and-dance service up front, with web sites' flashy graphics promising top-notch, world-class products and support, but what happens after the sale when something goes wrong?
PowerNotebooks.com took good care of me. I've had problems with my MSI-branded laptop that proved elusive for MSI to fix over the past several months, but PowerNotebooks continued to do everything that they could to ensure that MSI got to the bottom of the problem, including funding the shipping.
PowerNotebooks could be an example in a college course on how to get customer service right."
"Donald at Power notebooks did an amazing job keeping in contact with me and I am more than happy with my brand new Sager laptop! Thanks so much!! "
"I was new to the US and was skeptical about ordering a laptop from an online reseller. However, I prepared an order and emailed Mr. Donald Stratton letting him know about my concerns. He referred me to his history on resellerratings.com. After reading about PowerNoteBooks.com here, I went ahead and placed the order. I'm glad I chose PNB.
Every question I had regarding deciding my Notebook among others, were patiently answered. I was quite happy with the product too, and went ahead and placed a second order couple weeks back for a beefier laptop for my brother. Again, Mr. Stratton saw me through the order and suggested ways in which I could avail the $50 discount.
I have recommended PNB to my friends and hopefully, they'll choose PNB when they are shopping for their next laptops."
"I bought a Sager NP7330 (Clevo W230ST) through PowerNotebooks.com. No problem at all with them. They supported me before the purchase and afterwards. Really good communication. I would buy from them again in the future. "
"I spent several months researching a new laptop and decided on the ASUS G750JW-DB71 Gaming Laptop as it was the balance between performance and price. The choice of seller finally came down to PowerNotebooks.com. I sent off my list of specifications and Donald replied within an hour and I had my order in within a day. After that I received constant updates as to the status of my order. When it was ready to ship I was immediately notified with the tracking data.
My laptop was well packaged and arrived right on time and in perfect condition.
I have been using it now for three months installing and updating all of my software ensuring that everything works well. It has gone without a hitch and I am very happy with it and with PowerNotebooks.com, you cannot go wrong with buying from them.
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"Great service and communication. Thank you very much!"
"Highly knowledgeable, friendly, and professional staff. This is not your click and buy shop like eBay or amazon. I was elated to get to conversate with someone over my order and they walked through each line item to ensure I knew what I was getting and whether or not I should upgrade or downgrade based on my needs. Yes I said downgrade; they were willing to give up small margins in sales to ensure my order reflected my needs and expectations. Would buy again, will buy again. Bought a Sager NP8235 at around the 1300-1400 price point. A very high quality product with excellent thermal displacement design. Overclocking is very very possible with this laptop with the Intel extreme tuning utility that came with the software/driver disc. Samsung SSD boots on and off and back on faster than my keurig can squirt a cup of coffee. "
"The staff at PowerNotebooks give a personal touch to their business. It is a good feeling to feel like you are dealing with a person rather than an automated service. I am quite pleased with the laptop I received. "
"Good experience. I have dealt with Donald Stratton, communication was quick and efficient. Computer was ready quickly ( I customized memory and hard disk ) and it was shipped as promised so we could enjoy it over Thanksgiving. I got it in two bussines days and you also receive tracking number when it is shipped.
I bought MSI GT70 it is beatiful and powerful computer - there is no bad word to say about it (however, I only have it for a couple of days). I did not need to contact PowerNotebooks after I got the computer as there have been not issues since then."
"incredible machine and even better service"
"This was my first online purchase of a computer. I was somewhat skeptical, thinking of all that could possibly go wrong. After doing my research on Power Notebooks as with the other top 5 resellers, I purchased a $3400.00 laptop. I opted for the cash discount payment saving 3% . They sent instructions, making the process easy. The laptop was custom built and shipped on schedule. I received it shortly thereafter in perfect condition. Actually it looks better than the online pictures of it. I really liked everything about the laptop. It performed flawlessly on initial start up and first week;
then it developed a glitch with the screen. I called Power Notebooks about the problem and they were willing to do whatever was necessary to fix it. They thought it was possibly a driver issue and wanted me to consult with tech support first, before authorizing return for repair. Myself not being tech savvy, was unable to resolve the problem. With the laptop being new, I chose to return it for full refund, per refund agreement; instead of returning for repair. Power Notebooks honored the agreement and I promptly received a full refund without any hassle.
When dealing with internet companies---- reputation and integrity is everything!
I give Power Notebooks 5 stars on integrity.
I highly recommend POWER NOTEBOOKS.COM
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"As a first time buyer from Powernotebooks, I was very pleased with the service I received. The phone support was extremely friendly and helpful. They even went as far as going to tell me about extra discounts that I wasn't aware about.
I had Donald helping me through e-mail, keeping me updated on my laptop the entire time. The delivery itself was insanely quick, as I received it within a day and I live in Canada. Donald even e-mailed me after I received my laptop, just to make sure everything was fine.
This is my second time buying a laptop online and this one far exceeded my expectations. I would highly recommend them and I will definitely buy from them in the future."
"PowerNotebooks.com is an excellent company that offers amazing customer service and support. I have purchased two laptops from them now and each one has worked flawlessly and built exactly for what I needed. This company will ensure that you have an appropriately built product for your needs. In fact, their sales representative even talked me out of a more expensive Graphics Card after hearing my intended use! I couldn't recommend this company any more! Great service and great computers!"