"This was my first time ordering from powernotebooks.com and also my first laptop purchase via online. i was very satisfied and happy with the personal touch, care and attention provided by them, Donald in particular, as well as everyone else to whom i spoke. All numerous questions were answered in detail and with courtesy and respect. i highly recommend powernotebooks.com to any and all people out there wanting top notch service, customer care, plus friendly attitudes and many more positive adjectives i cant think of at the moment all of which is well deserved."
"As I can see, every laptop is a new story with Powernotebooks.com
My one is pretty similar to the one just under me: Needed a laptop, saw this one was just wonderful, checked Powernotebooks customer's review (and said "wow", in fact) and decided to give them a try.
I was not dissapointed. Donald Stratton and his guys are so proffessional that you'd not believe it. They answered all my questions, even when they have so many other unpatient customers (like me). Donald treated me as if I was his one singular customer, which makes me feel very grateful.
If you're reading this because you don't know if you should trust an internet laptop seller, believe me: Give this one a try.
Thank you so much."
"I preordered an Asus G73JH-A1 from powernotebooks.com in late January and received it a few days ago (mid-March). I live in Hong Kong and the item was shipped through USPS. In short, it was a pleasant experience dealing with them.
At my time of purchase the G73 is a highly sought-after item with limited availability. Many people had great difficulty in obtaining it. In fact, throughout my my order there has been 2 delays in the estimated date of delivery. However, I understand that the problem is not unique to powernotebooks - it was systemic since all resellers (including competitors gentech and xoticpc) had such problems, according to many forum participants at notebookreview.com
I needed a laptop urgently and when I communicated my needs with Donald, the owner, he promised that he'd do everything he could to speed up my order and that's what he did. He was very quick to reply my queries and thoughtful in his answers. Unlike other resellers he was honest enough to tell me my position in the queue and give a realistic delivery date even if that might have lead to the cancellatino of my order. I feel that I am dealing with a fellow human being instead of some big corporate phone-machine with standard answers, which is what you'll get if you do business with HP, Dell, etc.
Since I wanted to upgrade to an SSD I tried to bargain for a better price for the Intel X25 G2 80gb. In the end, unfortunately, the prices here in Hong Kong are lower so I did not order from powernotebooks. Despite that fact, Donald offered to help me prepare a recovery disk at his own time and cost so as to facilitate my changing hard drives (the new Asus computers do not come with recovery disks).
With competitive prices and good customer services, I would strongly recommend powernotebooks to anyone contemplating notebook purchases. Thank you so much!
"
"I was very impressed with PowerNotebooks.com. Their prices are competitive and their attention to customer security goes a step beyond the norm. PowerNotebook's customer service is also outstanding. I was kept up to date throughout the whole ordering process and spoke to a live person. Even after I received my laptop, I was contacted once more to ensure I was satisfied with the product. Who does that these days? For these reasons I will recommend this company to friends. I am now a loyal customer."
"Professional service, no issues in delivery or on arrival and courteous the whole time."
"In today's fast-paced world, getting quality products and customer service can be tough to come by. So it is with that context that I commend PowerNotebooks.com on providing both! They delivered a beautiful, state-of-the art Sager Laptop that has improved my business productivity by no less than at least 50%, and their customer service was simply outstanding. Not only did they respond rapidly each time I had an inquiry but they jumped through some hoops for me to not only meet my delivery date, but beat it. Props to PowerNotebooks.com for their stellar products and customer service."
"My experience with Powernotebooks.com has been nothing short of stellar.
The owner really cares about the customer...answering my questions for the better part of a year, until my purchase...which was a painless process.
The shipping was fast, the follow up was unexpected...just a wonderful experience for me all around.
Not mention what a solidly built machine I have, of which I get lots of questions from various people that see me with it out.
I recommend them highly."
"I can't say enough good things about Powernotebooks.com. I have bought 7 or so Sagers from them over the last 8-9 years. I have always had great service and FAST delivery, even drop shipped to my travel locations (many times). This last machine I ordered online on Monday, after talking to my rep. I have the machine and am configuring it by Thursday afternoon. That's fast for a custom config! So far I have had no problems and only great service from Powernotebooks.com. "
"I bought a laptop from PowerNotebooks.com after reading many positive reviews online. Add me as yet another positive reviewer ...
I liked being able to customize my laptop configuration particularly being able to order without an O.S. I had plans to load a Linux.
The staff were very helpful (I worked with both Don and Tim). It took about a week to get the laptop, but it was expedited to me as soon as it was assembled and verified. Am very happy with it. Thank you.
"
"Donald Stratton and the staff at Powernotebooks.com have been unfailingly efficient and pleasant to work with.
Their service is excellent and their prices as good as I found.
The communication was always more than just businesslike. It is very easy to consider them friends and not just a store to buy from."
"The best experience I have ever had with an online retailer. Service was the best! Shipping extremely fast! "
"Dealing with Powernotebooks.com was a real pleasure. This was my first time ordering from them but I had heard of their stellar reputation. Donald really went out of is way to answer all my questions. What was particularly impressive was that he never tried to upsell me--he actually advised me take less-expensive options in some cases where it made sense for me! Moreover, he under-promised on time to get the machine to me, it arrived a few days earlier than expected. He really knows his stuff about Sager/Clevo. I love getting a computer with no bloatware on it. I know where I will be purchasing all my computers going forward. "
"Very good experience. The person that I dealt with, Donald Stratton, was very attentive, polite and knowledgable. The order was very well expedited."
"After 2 defected laptops from one of those botique stores I decided to finally buy from one of the online retailers. I was scouting around and finally decided to go with Powernotebooks.com.
At first I was a bit skeptical to buy a laptop from them, but I was finally put to ease when I talked to Donald Stratton. He was very kind and very knowledgeable about computers. He helped me customized my laptop. He helped me picked every single component of my laptop. The my first laptop that I ordered was the Sager NP8662.
I finally received my NP8662 and noticed the text was at 1900x1200 resolution and was way too small for me.
So I call Donald and Tim told them about my problem, they said they could give me a full refund of my computer or wait for this new model of ASUS N61JQ to come out had better overall specs than the NP8662 and for a couple $100 cheaper.
So I said yes I would like to do that and Donald called me later on at 7:30 PM PST. Which was way out of their normal business hours just to confirm my purchase. Donald went out of his way just to help me find a solution.
I finally received the laptop and could not be anymore happy about the laptop. I loved absolutely everything about the laptop (well 1600x900 on a "16 would have been great). It is definitely a steal for it's price.
So I would like to thank Donald Stratton and Tim for helping me every single step to get me here. I know I have sent way too many emails to you guys and you guys have answered every single one of them.
Thank you very much! and hopefully the next time you guys hear from me again I will be buying another notebook from you guys.
Thank You,
Johnedel Carlos"
"Donald Stratton at PowerNotebooks.com is a pleasure to work with. He is very patient and is able to explain options and laptop configurations so that a person who is not a tech expert can understand. This is my second laptop purchased from Donald and PowerNotebooks.com. Their customer service has been exceptional both times. "