"This is the first time I've ordered from Powernotebooks, but we are totally impressed with Donald and Tim and will not hesitate to order again. When we pre-ordered this Asus N71JQ, Powernotebooks had the specs right when the competition didn't. More importantly, once ordered and delivered, they have been there for me with extraordinary customer support, patiently providing answers and tech help on every question I have asked. I thought I'd be excited about learning a new laptop and a new operating system, but I guess I am now just an old dog unwilling to learn new tricks, so it's been great to have Powernotebooks at my side providing answers on everything from using the 3 finger touchpad to where Windows 7 has hidden all the buttons this XP dinosaur used to use. It is impossible for me recommend them too highly. Regarding the N71JQ, it's one impressive machine. Am a little disappointed with its full volume level, especially for a machine touted as a gaming and multi-media one, but it's one well built machine and the sound itself is really impressive for a laptop. No question to me that Asus will be my laptop for a long long, enjoyable time. "
"Powernotebooks.com is great. Donald answered all my questions before I purchased my laptop. Everything was sent on time. I plan on using them again for any future laptops."
"My experience with powernotebooks.com was fantastic. I have been buying Dell laptops and desktops for my entire life (literally) and finally decided to switch when I saw the prices and custom options here. I was a little concerned that it was to good to be true..but now I'm a proud owner of a powerful laptop and will definitely be doing my future business from them."
"While most of these reviews are based on the initial impressions of customers, I purchased a laptop from powernotebooks.com over 3 years ago. I still recall how good their prices and service was, and can now look back and say I'm only *now* having any kind of issues with the notebook. I just had a fan fail, which the excellent support staff over at powernotebooks.com is helping source from the factory. I've got to say, having no issues for 3 years of heavy use and abuse, and then receiving superb assistance so long after the sale speaks volumes about this company. So much so that I'm taking the time to write a review!
Thanks powernotebooks.com!"
"I have had a great experience with PowerNotebooks and I specifically was dealing with Donald Stratton. It is obvious from the emails that Donald knows more about the machines he's selling than I do. It's been over 10 years since I've been able to say that about any computer or software company I've bought my equipment from. PowerNotebooks follows up and is very responsive to emails. I will be recommending this company to all my friends and family. This is the best experience I've ever had with any retailer, online or otherwise."
"I'm really pleased with the Asus N61JQ-A1 Gaming laptop- It has everything that I have hoped for- I had 3 HP's laptop it did not compare to what the ASUS has. My Children and I are happy with it, Especially the graphics with the games we're playing- beautiful. Honestly, I told my friends about PowerNotebooks.com, And Donald Stratton- the costumer service Rep., Answering patiently, to all the questions I asked about the computer. An A1+ costumer service.
When my husband came home from work, he told me, it would be nice to have his own gaming computer- that would take time. We would definitely, purchase it from PowerNotebooks.com God will always Bless this Company, Real people!
Sincerely, Penny"
"Very impressed with the service, speed of shipping, and laptop price at powernotebooks.com. My service rep, Donald, was excellant. Answered all my many questions, helped get my laptop to me in time to meet my work deadline, even followed up to ensure I was happy. Never again will I waste my time or money on a DELL, terrible customer service.
Thank you powernotebooks.com, just gained a loyal customer!"
"Powernotebooks.com surpassed my expectation of what an on-line computer vendor should be. I was highly satisfied with both the customization options for my computer and the fact that they talked with me over email to make sure that my order was exactly what I wanted. 5/5 for service."
"Ecellent system... flawless performance so far...
painless and very straightforward ordering... and more importantly excellent service from the sales personel... would definitely recommend it and plan on purchasing form them again in the future..."
"PowerNotebooks was great... first off, they provided custom laptops that had all the features I wanted without nearly the cost of big names like Alienware etc. There was a slight error in shipping that they caught and upgraded the shipping method to make up for. The laptop arrived as ordered and in good condition. Definitely better and more personal customer service then you would get from any of the big name retailers. "
"Powernotebooks.com has great pricing and customer service. Thank you for making the experience very easy and enjoyable. Powernotebooks.com gets an A+ and I would recommend them to anyone who plans on getting a new laptop."
"About a few weeks ago, called up PowerNotebooks and talked with Donald. Straight-forward, patient conversation about options - really was trying to buy purchase another less expensive laptop but got introduced (not by selling but in the spirit of informing) to Sager - all models. Donald to his credit did not try to influence one way or another - just facts. At the end, though chose the big Sager laptop. Was informed about likely shipping date. And bingo, things happened. Credit card charged. Laptop arrived. Worked perfectly out of the box. Had issues with the ViBook USB - Donald gave a number, called, and it was fixed within 15 minutes - just had to reconnect the non-USB end of it by pulling the connector out and in. Now given it's not been even a week, if the laptop lives up to its quality, one happy client of powernotebooks.com.
Sanju."
"After a horrid experience with a brand new HP Laptop (with a $2200 price tag) showing up dead on arrival and then a month long battle to simply get my money back. I turned to powernotebooks.com after reading some user posted information on forum.notebookreview.com. After having been burned by HP I was wary to buy online again so I called them directly. The sales staff could not have been more accommodating of all the questions I had pertaining the model I was interested in. After confirming it did indeed have the features I wanted I placed the order and paid extra for delivery as I needed it for college work. I ordered on a Wednesday, it got to me Saturday morning. The machine was well packaged and in pristine condition. For a laptop it performs excellent and meets all my needs. I've had it for about two weeks now and couldn't be happier. As a Computer Information Systems major I had lost a lot of faith in the computer industry after dealing with HP's customer service (or lack thereof) but powernotebooks has affirmed that some companies still know how business is done. I will certainly recommend them to my college classmates and will also recommend to my fellow soldiers in the National Guard. If you are on the fence on a new laptop or wary of internet services, I will attest that you can order from this company with absolute faith. "
"Everything about the ordering process was quick and easy. Shipping estimate was right on the mark and the computer arrived exactly when expected (even though the parts were originally back ordered). The computer (Sager NP8760) is a beautiful piece of work, well made and intelligently designed. Thank you powernotebooks.com for an easy notebook buying experience."
"I just receive my 3rd and 4th notebook from PowerNotebooks. My first 2 were purchased 3 and 5 years ago, first for my son at college and then one for me for when I travelled with the military. My son put his through the ringer for 5 years and finally needed a new one and I got my wife one while I was at it. This company is the superlative of every business practice imaginable. I'm a customer for life and once you buy one from them you will be too. "