"My purchasing experience with powernotebooks.com was very positive. There were very helpful over the phone and over email. The staff was prompt when responding to me and they were very informed about the product I was ordering. I received my product in the time frame I was quoted. I recommend doing business with Powernotebooks.com"

"My original review follows my latest update:

Initially I was extremely positive about the service and support provided by PowerNotebooks.com.

After I ran into a problem with my laptop, my attitude toward the company and the product has changed.

I purchased and MSI Crown with great expectations. In fact the product was a good product.

However, when I ran into a problem with the keyboard the support, response and treatment I received was unacceptable and surprising.

I ran into a problem with the keyboard on my laptop within about 2 months of my receipt. I notified the company about the problem and was sent a new keyboard promptly. I am pretty resourceful and I was able to replace the keyboard inspite of the not so intuitive instructions.

After I replaced the keyboard the system seemed to work as expected.

Unfortunately within about 3 months the same problem arose. I contacted support noting the problem. In disucssions with support I was told it could be the motherboard.

At that point I was given 2 options.
1. Receive another replacement keyboard
2. Send in my laptop.

Option 2 was not my preference since I use my Laptp for work and was going on assignment within 2 weeks and needed to have a functioning machine.

I had a call with Donald asking if they had a loaner program or someway of providing me a temporary shell for as a bridge while my machine was being analysed.

After much thought and some rather harsh words, I chose the later since obviously there was something intrinsically wrong with my computer.

After making this decision I received e-mail with the RMA and very "strict" shipping instructions.

One of the instructions was to return the laptop in the ORIGINAL shipping box. Unfortunately, I was never told I needed to keep that box.

However the instructions did say provide alternative instructions when the ORIGINAL shipping box was not available. In either case, tat box was to be included in a second box filled with packing peanuts.

Since I no longer had the ORIGINAL shipping box, I went to FEDEX and purchased one of their laptop boxes and the required secondary box with the essential peanuts for a total of over $25.

Within 2 days I received an e-mail(call request) noting they could not replicate the problem and they would offer me a full refund.

I was SHOCKED to say the least. I really liked the machine and its capabilities. I was on the phone for quite a while with Donald trying to understand the issue and/or hist response. I wanted him to understand the value of the machine.

To no avail, Donald was determined to drop me as a customer.

By the end of the day, I received and e-mail noting the missing items from the computer with a pricing for each. Included in that list was the shipping box for $25. I was surprised by that item since I had sent them a very solid box.

In any case, the level of service and lack of support was disappointing particularly if you read the attached “glowing” review from the original sale.

I feel the PowerNotebooks.com group has a very limited level of product support and when the product is challenged or the customer is ascertive, they drop that customer.

The resolution, response and reaction from the man who I recognize as being extremely knowledgeable, bright and compelling with regard to the intricacies of his product was, to say the least very disappointing.

I would be very skeptical about doing business with PowerNotebooks unless you are comfortable by maintaining an autonomous level of support with the possibility of losing the primary tool for your business.

Perhaps the problem was me relying on this off brand and independant company for my business requirements.

***** Original Review ******

Excellent!!!!! I have been a HUGE Gateway supporter and was very nervous with their recent acquisition. I needed a new computer and was apprehensive about venturing to a new vendor. I reviewed ASUS and ACER lines and was not 100% satisfied with either. I was somewhat hesitant to utilize PowerNotebooks.com until I read reviews. Those reviews were definitely representative of the company. The fact I could configure my computer to MY specifications was novel. The fact all the parts were "designer" helped push me to an afirmative decision. Once I built my machine online, I called to verify my "powerbook". Donald was my contact and he was superb and knowledgeable. The product arrived timely and was 100% functional. Met and exceeded my expectations! Great company, Great support, Great product. I felt like I was "asking the experts" when talking to Donald!"

"Very satisfied with this purchasing experience. Would recommend this company and product anytime."

"One of the absolute best and most conscientious sellers out there! Totally perfect transaction in which I purchased a superb Sager NP8660 laptop."

"Great service and awesome laptops. Definitely the best laptop you can buy and the best place you can buy it from. If you're going to buy a laptop, buy it from PowerNotebooks.com."

"We purchased a Sager NP9262 laptop and 1.5TB Seagate external hard drive from PowerNotebooks.com and have been pleased with both the products and exceptional quality service, and for those of you that have have PC issues, quality customer service is a MUST.

when you're ready to purchase that top-of-the line laptop, buy it from these guys. Powernotebooks.com are the kind of people you want to do business with."

"Extraordinary service by Powernotebooks.com. I had problems figuring out which laptop was right for me, but the Powernotebooks staff, especially Donald, were extremely helpful and understanding. Furthermore, even though I had returned two laptops before getting my current PowerPro 12:15, they were very prompt with my order.

Best customer service of ANY company that I have ever dealt with. I would recommend this company to any friend looking for a new laptop."

"I was looking for a new business laptop and couldn't decide between the PowerNotebooks brands PowerPro or Crown. Donald provided excellent guidance and enabled me to realize that the Crown satisfied my requirements and also saved me money. The order was processed promptly and the system delivered as promised. After delivery I called tech support with a question and was surprised that a real person actually answered the phone. I cannot say anything but positives about this company so far and the product really does look well made."

"I just purchased a Crown H4:16 from Powernotebooks.com. Donald spent a little over an hour with me answering all of my questions (I was the one that finally ended the call as I had to get back to work). I ended up with a price that was about $800 less than what I had planned on spending per Donald’s recommendations. After doing a little more research (mostly reading reviews here), I decided that I’d be foolish to buy somewhere else. I called Donald the next day and placed my order – I had a few more questions, which is why I didn’t order it online.

The laptop arrived right when I was told it would and everything in the order was correct. I ordered it without an operating system and on a Saturday evening I had to call my 24/7 tech support number with a configuration question. A tech answered on about the 3rd ring and gave me the information I was looking for. The whole call took less than 5 minutes.

I will most definitely buy from them again and have been telling everyone about my great purchasing experience.
"

"Great people, a pleasure to do business with. Very knowledgeable and willing to help with the many questions I had. Make you feel important as an individual, would without a doubt do business with them again. Highly Recommended!"

"THE PEOPLE AT POWERNOTEBOOKS.COM WERE GREAT, AND THE SAGER LAPTOP I GOT IS TOP NOTCH. I WOULD FOR SURE BUY MY NEXT LAPTOP FROM THEM, A TOP GAMING LAPTOP FOR UNDER 2000, WOW.
CHEERS TO POWERNOTEBOOKS.COM"

"I must say at first I was one of the group that was not to sure about ordering a laptop from more of a "small" group after being used to Dell, Compaq and other big name brands out in the world. But I can tell you all I couldn't be more happier. In fact Dell, compaq and HP and other computer dealers don't even come close.
Powernotebooks.com gets a 10 out of 10 where others couldn't even get to 4 out of 10.
Thanks a ton on fast shipping, great service, and making a new phone friend Donald. Thanks again PNB.com!"

"Powernotebooks defines customer service! Everyone there helps you get what you need. Donald was a great help, pointing me in the right direction, and the Sager is Awesome! The leather bag was a steal! Hands down a great company!"

"The guys over at powernotebooks.com are great! They made the purchasing process very pleasant, and talked to me like a friend.

To get the cash discount they allowed me to go right to a local branch of their bank and make a deposit in their account.

My order was processed promptly, shipped, and received in less than a week.

I is a nice feeling to know that they know you by name, and sincerely care about their customers welfare rather than just their own.

"

"excellent product, excellent service as always..."