"Donald is service star! He did a great job managing any issues."

"I was quickly relieved of the stress surrounding emergency replacement of my trusty old notebook after connecting with Donald at powernotebooks.com. As I said to him in response to his brief note to check up on me and my new computer (so very thoughtful of him!) "it could have been scary venturing off into the world of ODM computer-buying and OS downloading, but you made it very worry free."

I'd also like to share that Donald was gracious enough to not take advantage of me and up-sell as I was about to purchase more components than I truly needed. In fact, he saved me quite a few bucks with his sensible suggestions.

Two thumbs way up high for powernotebooks.com!!

"

"I tried posting a more detailed review, but it did not make it. Long and short of it is that this once highly regarded mom and pop shop imploded rather spectacularly in January of 2016, leaving a month's worth of orders unfulfilled and providing no refunds. Those of us ordering with credit cards or other protected payment systems will likely ultimately be okay, but those who took advantage of the cash discount will be standing in line at the bankruptcy court for pennies on the dollar. Not the best way to end an otherwise decent 16 year run."

"Wonderful. Donald was more than helpful with all the details, and I will certainly be ordering from them again. The notebook itself is fantastic; not a single problem with it upon arrival. "

"I bought a power a PowerPro I8:17 from PowerNotebooks.com in December of 2008. I received the notebook shortly after a week of putting in the order. I spoke with Donald about what my needs were for a laptop. I wanted a laptop for light gaming (internet WOW, LOR Battle for middle-earth, etc), email and web surfing. I also wanted a laptop that was portable and can be powered up in the car. He recommended the PowerPro I 8:17 and I have been very pleased with this laptop. I had one minor problem (Bluetooth drivers were not loaded) and I spoke with tech support on New Year’s Day and we resolved the problem. I was very pleased with the quick response from tech support even on a major holiday! The laptop came loaded with just the OS preloaded and Adobe Acrobat reader 8. The Windows Vista DVD and notebook drivers CD shipped with the laptop. No bloat ware was added, thanks Donald! The laptop does not have any broken pixels that I can detect; I did not purchase the 30 day guarantee. I would like to thank Donald and his support team and I would not hesitate to order another product from this company. "

"Very prompt, personal, service. All e-mails were responded too very thoroughly and quickly.

E-mail requests to order modifications were accepted and responded to promptly.

They worked with me to expedite my build so I could get away with 2 day shipping instead of next day air.

Very pleasant experience."

"Unbelievable customer service, by far the best company I have ever had the pleasure of dealing with. They called me to confirm my order and also verified with me that I did not order a OS and made sure that I had a copy of either Windows or Linux. Any questions I asked were answered professionally and courteously. I definitely recommend ordering from this site and no other. "

"I had a great experience with PowerNotebooks. I work grave shift and ordered very late at night. They had the courtesy to call me late afternoon to double check my information. They were very nice on the phone and the process was quick. I ordered on the 12th and they sent the product out by the 18th. I had a little problem with UPS because of the snow storm so it came a little late. I received the laptop, and it was neatly packaged. The laptop is beautiful and everything worked like its suppose to. I would highly recommend them and would use them again in the future."

"I bought a notebook from them after spending several weeks everywhere looking for the "perfect" notebook to start a Masters program. After not finding what I wanted or ridiculous prices a friend referred me to them.

I check out the site and built the laptop I wanted, the price was pretty good, but ultimately that was not the deciding factor.

Four things made my ultimate decision in order
1. friends recommendation about their reputation
2. 3 year warranty
3. Fantastic customer service
4. a high quality video card on a 14" or smaller

after configuring I called to ask a few questions and got great help and was walked through making some better changes that increased my value and save me money.

it is now Jan 09, I finished my first semester with this laptop and in every way it has been fantastic, reliable, works prefect, right size and ultimately a better video.

do not hesitate to buy from this company, they are fantastic.

The only complaint I could have is that I ordered right before a holiday and they still had to build it so took a few extra days, and I was impatient and wanting it right away, but worth the wait"

"The I 8:17 laptop is as described. Oooh-able 17" glossy display, Intel Turbo Memory for fast app launch...very nice."

"Ordered a Sager laptop from this site after seeing how highly rated they were on reseller ratings. I was not disappointed. Within 15 minutes they had phoned both the person I was purchasing the laptop for and myself to thank me for my purchase and to ask if there was anything else they could do for me.
They also wanted to make sure that I understood what I was getting into by purchasing a system without an operating system as other users have had issues with that.
E-mails were returned promptly and all questions answered.

Laptop arrived by ups ground a day before scheduled and was just as described. It came in a package roughly 24"X18"X8" and weighing roughly 12 pounds. Included in the box was the laptop, the basic carrying case that I purchased along with the laptop (it is black and has two zipper pockets one larger that the laptop goes into and the smaller which you can place accessories, in bubble wrap was the battery (the battery fits snug into the laptop and sticks out only a little which is encouraging. I have yet to test the battery life, typical laptop batteries allow 1-2 hrs run time), two CD's (Cyberlink powerDVD suite with cd key, and Driver disk), The driver disk contains a index.html page that the user may view and install drivers, this enables the user to be very minimalistic if they only wish to install certain things instead of having the laptop preloaded with garbage. The only concern I had here was that there be a better description of the different drivers. The fingerprint software is nice, there is also face recognition software that I have played with a little bit. It seems that you can set it up to randomly check or check every time for a face match to make sure it is you using the laptop. There is the ability to set up as many users as you desire for both fingerprint software and the face recognition software. There is also a program that allows for encryption of files for protection of your data.

As my first Sager notebook I was impressed with the spec's and am even more impressed with its performance. I did not get the top of the line model yet it still performs spectacularly with graphics and gaming.
Donald e-mailed me asking how I liked the laptop after I received it and again asked if there was anything he could do for me.
This company goes above and beyond the normal company to ensure that you have a smooth buying experience and you know what you are getting into.

On another note the laptop I purchased was discounted shortly after I purchased it. I did not receive any correspondence from Donald offering a refund of the difference (120 bucks) nor have I asked yet, but I plan to.

update: I did receive correspondence from Donald after I posted this review thanking me for the review but also updating me on the price. The lower price had a different configuration but the same link on the website. It had one step down on the processor than it had previously so that is why the price was cheaper."

"These guys are great! Lots of TLC - great communication. Lots of options to choose from in your configuration. They check out exactly what you want & let you know how long it will be to custom-build your laptop / test it out. Shipping was very fast - arrived a day early on 2-business day shipping!!!
Price was competitive
I highly recommend them to anyone looking for a gaming laptop.
Wil H."

"I bought a Sager NP8660 from Donald and everything was just as promised. I had back and forth communication with PowerNotebooks.com from finalizing my order to my order confirmation and through the shipping process. I was able to track my order from door to door. Donald emailed me along the way. I would definitely do business with PowerNotebooks.com again and highly recommend you do too."

"I had an excellent experience ordering a laptop. The website was very easy to navigate and use. After I placed the order, I received a phone call to verify my purchase. Donald was very nice to talk to. He even commented positively on my choice of hardware options. I was very impressed with the professionalism and personal touches by the staff. I received emails throughout the ordering and shipping process. I received my laptop on the date that was estimated. I am also very impressed with the quality and performance of this laptop. I would definitely purchase another laptop from them, no question."

"Donald provided excellent customer service with my order.
Order shipped several days before original estimated ship date.
Excellent deal, I've already referred several friends to the site."