"PowersellerNYC employees were very courteous and helpful when I placed an order for a Samsung LCD TV and HDMI cable. I received my merchandise very quickly and was completely satisfied. I did not need the cable and needed to return it. They were happy to issue a store credit, which I was able to use on a later purchase. I have had two excellent experiences with this store and would order again from them."
"I ordered a $799 Visio L37 HDTV on Oct 1st 2007 that arrived a week later. The TV was defective. I tried Visio support in hopes that it could be revived but they told me it was more than two years old and had nothing to suggest. I repeatedly phoned Powersellernyc and finally received a replacement on the 30th. It was a remanufactured unit but at least it worked. Powersellernyc told me that they would pick up the defective unit. On the 31st of December they billed my credit card another $799 for the defective TV that still awaits pickup.
"
"I have never bought a product on line--this was my first experience. PowesellerNYC made it easy to order with awsome customer service. My new Samsung LNT4061f is amazing.
If you want your TV quickly do not order free shipping, pay the little extra, it is worth it."
"Ordered a 52 inch Sony LCD XBR4, seems to be working fine. Customer service was good, plan to order again from them..."
"This is my second television I ordered from Powerseller NYC. I ordered both from John and I can not be happier. He was knowledgeable and took care of all my concerns. I highly recommend to everyone to order from Powerseller NYC.
John Immel
Lostant, Illinois"
"UPDATE: TV has been picked up and full credit given."
"I am very satisfied with my purchase, everything was delivered on time and it was very easy to communicate with the store. I called couple of times and it was very easy to reach support people and get the answer to my questions. I will be glad to use this retailer again"
"I purchased an AV receiver. It was delivered promptley and as advertised. Curtious support personnel. very pleased with the transaction. Will purchase again from this vendor."
"PowersellersNYC is a great company to do business with. They were friendly and courtious and answered all my questions. They had a great knoweledge of thier products. The shipping was super fast. The product came with out damage. They saved me close to $100.00 on the product i was buying. I would recommend this company to anyone who is looking to purchase electronic equiptment."
"I had one of my best online experiences buying ordering a Denon AVR-988 receiver from Dealcost.com. The customer service was excellent and the total cost (price + shipping) was the least I came across. Not only did the person explain the manufacturer's warranty, he upgraded me freely from a free shipping to a 2nd day delivery. I asked whether I can pick it up and he had no problems with that (others quoted a $50 landing fee). I am extremely pleased to recommend them to others. "
"Purchased a Samsung HLT5087S DLP on December 14th. Was then notified the order would take 14-21 days to ship. Never received a shipping confirmation number but was called on 1/07/2008 to be told the tv was damaged in shipping and returned to Powersellernyc. They now say the only TV they have in stock is a refurbished unit. Can you say bait and switch? Will never do business with this company again. "
"I ordered a new Yamaha RXV1800 on line. The Email confirmation was for a 60" Plasma TV at 4X the price and it had already been charged to my CC.
Richard in CS acknowledged the error, promised to rectify it and send me a corrected confirmation. No order confirmation was received.
The carton arrived very quickly. It had been taped shut, the mfr staple closure was missing, styrofoam packing was broken, no speaker terminal wrench, owners manual was dog eared, the remote packaged were ripped open, batteries installedand the amplifier does not work.
The PowersellerNYC website is down.
The shipped me a used non-functioning expensive piece of electronics.
When I called to comlain they apologised for the error and made arrangements for a return and replacement. Within a week I had the new unit.
They did stand behind their sale."
" purchased a 52 inch Sony LCD HDTV on 11/12, but it got to me by 12/4. Took 2 days to get the alternate shipping address right with my crdeit card company, and It's kind long waiting time. But TV came just what I ordered, and I liked the customer Service (their following is doing well). The only thing for down-down is the freight company service poor. Overall, I'll still say they're doing great."
"Painless process to buy. No glitches at anytime. TV showed up within 10 days. Shipping company sent e-mails at each step of the delivery process and then called to schedlue the dropoff and showed up on time. Box and TV was in perfect condition."
"I purchased a 52 inch Sony LCD HDTV on 11/14 and it was at my house by 11/19.. FAST and exactly what I ordered.. Excellant Service and great delivery if you pay for shipping! But even paying for the shipping was still cheaper than Best Buy!"