"First -- I did eventually receive the promised product in the time promised and it was exactly as advertised. There were some bumps along the way, however. After placing the order for a 52" LCD waited a day and a half and received no order confirmation nor shipping information. When I called they said I had to "verify" the order. After holding for 6 minutes they came on and stated that it would take 10 to 21 days to ship it from NYC to NJ unless a shipping premium was paid. I declined to pay the premium. They stated I'd get an invoice by email shortly -- but I never did. When I called the next day they again promised an invoice which did finally arrive. The delivery service was an unmarked white van when it did arrive about 10 days later. No interim tracking was available. End result -- I would not ever order online from them although I would consider a phone order. If you do order online you'll have to call anyway to find out what is going on."
"I recently had an experience with PowersellerNYC. When all was said and done It was a great experience. Marc helped me with some issues and they were resolved quickly and professionally. Great Job!!"
"I purchased a new Big screen Sony 52xbr6 Tv for my new apt in nyc.The great thing about powersellernyc.com was besides the huge savings and selections, was unlike most of the other internet companies i was actually able to walk in to there Retail store in NY and receive personal service.I was able to pick and choose the right tv for me .Albert in there retail store was a great help and a pleasure to deal with he gave me the right price with even better service..They delivered the tv to my new apt in nyc, the sony 52xbr6 has an amazing picture and is defenitly reccommended.Thank you very much Albert and powersellernyc.com for Everything from your new customer Roger S."
"I placed a order for a samsung 63a650 plasma to from morris at powersellernyc.com Not only did i get it at the best possible price out there and saved over $2000 compared to my local store i was provided with excellent service and a very smooth and easy transaction.I Honestly though buying such a big Tv online wasnt gonna be so easy, especially since it was such a big $$$ purchase.I just couldnt resist the savings and especially the service for me not having to rent a truck to pick it up at my local shop. Powersellernyc.com saved me alot of money and saved me from a headaches. I did not have to leave my house my new big tv was at my door in less than 10 days..Thank you Morris and Powersellernyc.com i will be back in the future for my holiday presents.."
"PowersellerNYC needs to know when to throw in the towel. When they charge your credit card and can't produce the product in the agreed time frame, let the customer know and be willing to refund the money. Don't make matters worse by shipping incomplete product late. They tried to make good, but the damage was done when we missed our dead line."
"I was pleasantly surprised how easy it was to place the order and confirm the order. No upselling or anything else involved. I promptly received exactly what I ordered. Overall, I am quite happy. The only (minor) issue is the lack of detail in the order tracking/invoice and lack of email receipt/notification."
"Have spoken with Jerry the Manager for PowerSellerNYC regarding the misunderstanding in my purchase of an Epson PowerLite Home Cinema 1080ub.
It was clear that Jerry is very serious about serving his customers and although I'm disappointed we couldn't do business, I respect the fact that Jerry put the customer's needs first and processed a full return in a timely manner (within 24 hrs of receiving the product back)
Unforutnately, with internet purchases customer service can fall through the cracks. With PowerSellerNYC, Jerry is the person to work with to resolve your issues, as he is serious about servicing his customers.
Thank you Jerry.
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"the help was great, the prices were low and the shipping was very fast.. I highly recommend to anyone looking for quality goods.. they answered all the questions i had and made sure i was completely happy with my purchase.."
"Jerry at ext 102 helped me with everything i needed thanks to him i got a projector that i needed in time for my presentation if it wasnt for him i dont know how i would have done it for the price i payed and in the time i needed it thank you jerry your a job saver."
"These guys are outstanding I got a great deal on this TV they had free shipping and the lowest price on the TV you can't get better than that I gotta say you guys really impressed me thank you powersellernyc."
"i bought a projector model BenQ w10000 from powersellernyc.com which turned out to be a GREAT experience because when i called them the sales rep i spoke to which was morris at ext101 was very helpfull in all of my questions and it turned out to be that i got my projector alot sooner then i expected not to mention they offer free shipping on almost everything which was a plus i am now looking into buying an plasma and i know now were to go for all of my online purchases thank you morris ill be calling you soon for my next order."
"I talked with sales rep Jerry regarding placing order with Powersellernyc. He assured me that there wouldn't be any hidden charges like I got from paylessplasma. He said that the order would be placed on Monday June 28, 2008. So far so good. I was delighted when I received the order on July 5th. I never expected it this soon considering a holiday weekend. We are very happy with the Sony Bravia and will do business with PowersellerNYC again."
"Was very worried about getting a large screen tv online but powersellernyc got me the tv on time, as promised without any fuss! I got free shipping option and they brought in the tv into my home and waited till I inspected it!
Their price is also the most competive ought there. No hassles, no pressure sales, talked to Jerry who put the order together. Excellent service. Will use them again! Thanks powersellernyc!
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"I recently purchased an A/V receiver from PowersellerNYC. The receiver came very promptly and was in good condition. I received e-mail conformation at each step in the process. The only issue I had was an additional item costing several hundred dollars was added to the order. I called the store and it was taken off by Jerry without a problem."
"Excellent customer service. Product came earlier then expected. Web site easy to use. Would recommend"