Product & services pricing
5.00/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.75/5
Customer service:
3.75/5
Return/Replacement policy:
5.00/5

5/5

2019-06-24

Reliable company, ships fast and product as described

"Ordered a product and shipping was on time and product as described"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

ResellerRatings
Verified
5/5

2016-01-13

Great service, fast shipping

"I ordered a Tablet PC from PC Canada for pickup, which had to be shipped from another warehouse. Tablet was available the very next day.

Initial unit had issue (manufacturer defect), and PC Canada's customer support was impressively prompt in issuing a replacement and making arrangements for return of defective unit.

Overall, while receiving a problematic device is never pleasant, PC Canada did everything in their power to make it right and get an issue-free tablet in my hands. Thank you PC Canada for your efforts and support!
"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

ResellerRatings
Verified
5/5

2012-03-12

"I bought some expensive Epson Fine Art photo paper from this merchant and had absolutely no problem dealing with them, when I had to cancel and replace some back-ordered items with other ones, to meet a rebate deadline. Just a suggestion they could probably save a bit and also help the environment by shipping such items in smaller boxes."

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-12-21

"Their choice isn't as large as other stores, but they have really good deals on stuff I could hardly find anywhere else before. One box came kinked a bit, but I can't blame them, it's happened before with UPS, but they've got this awesome shipping speed; the 1st package I've ordered from them was a server tower, and it took 2 days to get here, and the last one was a HDD, ordered around noon, and it's traveled about 2000 km overnight, and I've received it the next morning at 10 AM with no super-expensive shipping charges, just the regular ones like other shops."

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-07-25

"I ordered a motherboard, a sound card, a power supply, a case and a video card. The video card was not in stock at the moment of my order but they provided me regular updates on my order status (on their website and by e-mail).

They shipped my order as soon as they received the video card and when I received it everything I ordered was in the box. I live in Quebec and they even provided me french instructions in case of defective products.

I really appreciated my buying experience at Premier Computer Canada.
"

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-10-22

"I ordered computer components on Thursday morning. It took only 24 hours before receiving my kit. Everything was as ordered. The packaging was very good. All in all, it was a great shopping experience. And the prices were amazing! I will definitely buy from Premier Computer Canada again! "

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2005-09-25

"On September 14, I placed an order at PCC valued at over $1000 dollars. Components consisted of:

1. Western Digital SATA Secure connect cable

2. Western Digital 74GB SATA Raptor HD

3. Intel Pentium 4 660 CPU

4. Antec Truepower 2 550W Power Supply

5. Panasonic 1.44MB Floppy drive


After completing the ordering process, I instantly recieved an e-mail confirming my order. The e-mail only had an order number and did not list the items I had just purchased. On September 20, I recieved another e-mail stating that my order had shipped and thanked me for my business. The e-mail also contained a tracking number and was being shipped by UPS. On September 21, around 6:00 pm, I recieved my package. All items were packed together in one cardboard box. The packing material consisted of crumpled up newspaper and broken pieces of styrofoam. The components were very secure as the packing material did a good job of preventing anything from moving around. The box contaning the Intel CPU sustained minor damage, but this was purly cosmetic as the contents inside had no damage.

Overall, I am very satisfed with my experience with Premier Computer Canada. There prices were the cheapest in my particular situation, and considering that two of the components were "Special Order", I find the length of time between ordering and recieving my parts reasonable. My only gripe is that the order confirmation e-mail should have included an invoice of the parts I ordered as well as the cost of the items purely for personal records. You do have an opportunity to print off a printer friendly copy of you order after you finish placing the order for your records, so it isn't a major concern...but it would be nice if it was E-mailed too.

I would recommend this E-tailer to all interested in purchasing Computer components.
"

Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-06-20

"PCCanada not only has the best prices in canada, they also have the best service. I have been purchasing from them for about 3 years and have only priase to give them. All my parcels have arrived within 2 days of ordering and anytime I have called they are very helpful and a pleasure to deal with."

Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
N/A
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-06-14

"Very good service,great prices and selection of products.
They have friendly and knowledgable staff willing to help.

Highly recommended !
"

Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-10-18

"Recently ordered a pair of Corsair TwinX ram from them. Had to wait a few days because they were a special order. The store shipped out the memory as soon as they received it and I got the package the next day. I ordered 1 CPU, 2 mboards and 2 hard drives about 4 years ago and received the products very quickly. The only thing I would like to see if for their confirmation email to show the items ordered and price but not a major issue.

Their prices in general are competitive. Like most stores, some items are the cheapest and some not. Corsair ram is selling for the lowest I've seen anywhere in Canada. No one came close to what I paid.

I highly recommend this store.
"

Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-07-23

"Fast delivery, quick turn-around when replacing defective parts."

Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
Delivering products damage free
Overall technical support
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-07-21

"I ordered over $2000 in parts to build a new computer from their website. After I placed my order, and after they billed me, I wanted to make a change. This was no problem, they just billed me the difference for a better case.

They respond quickly to all emails I sent, and were very helpful.

My order was delayed by about a week because they didn't have my memory in stock, which was not their fault. Once that came in, I had my order in a couple of days.

This place has excelent prices, and I will be doing all my future shopping there.
"

Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-10-19

"As most Gamers and Modders know, it is a constant struggle to buy the latest goodies, and balance the checkbook at the same time. So, we are always looking for the best selection, at the best prices. But, Once we find our Holy Grail of PC stores, we settle down like a good marriage and buy till our hearts content... or we're broke.. Whichever comes first. Well, Premier Computer Canada is the store for me.

When I made my most recent order, I thought I had hit the jackpot! A Vantec Stealth 520W Power Supply for $139.99 CDN. As I was accustomed to from my previous orders, the Power Supply was shipped the same day, and was at my doorstep in 48Hours.

Like all my previous dealings with Premier Computer Canada, the selection was excellent, the priceses were unbeatable, and the shipping was top notch.

I would, and will defiantly purchase from them again.
"

Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-09-21

"I've made a total of three orders with Premier Computer Canada. Everyone has been a great experience. I've found quality components at a great price. I had a problem with the Sony burner I ordered from them, he died after a few weeks of use. I've asked and obtained an RMA and my drive was replaced as soon as they received it. All the process has been done in the same week, great service!"

Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-07-23

"Bought from these guys in 2000, and again a couple days ago.
Friendly service, fast service, fast shipping, cheap prices, what else could you ask for?
"

Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site