"I ordered two body suits both the same size but when I got them both of the tags said sizes 16 that’s not the size that I order the first body suit I got was too small and the second body suit that I got was too big I waited three weeks to get my package every time I kept tracking my package the estimated reliever date would change and get pushed out long. Now they won’t let me exchange anything for a different size and they won’t let me get my money back."
"I placed my order Nov 25, 2017 and to the looks of it, it'll probably arrive on 2018, my order was supposed to be a Christmas gift it's already the 15 of December and I don't even have a stimated arrival time on my order so disappointing :/ I was looking forward to get it by the 20th since that's when go out of state for the holidays but I guess it won't happen! "
"Don't order from them!!! They will steal your money and you won't receive your package. Had to open a PayPal claim to try and get my money back. "
"This site needs to be taken down. This company should not exist. Worst shopping site ever. They don't give a crap about any of their customers and have the worst customer service I have ever EVER experienced in my entire life. HORRIBLE."
"I bought 200 worth CAD and they sent wrong items, I then returned items and they sent me only 1/4th of my return after weeks and weeks of trying to get ahold of somebody and numerous emails. finally somebody rudely told me it was the credit cards company's fault for not converting the u.k dollar amount I called bank they said that was absurd it is automatically I got numerous excuses to back track me. it was completely on purpose. I finally gave up trying to get my money back no products. ugh... it was horrible I personally think some people do get their products but it'**** or miss. like if your lucky you will if your not your getting scammed and once you pay that's it if they don't feel like giving you your money back you don't get it. very disappointing. I think cause they have the nicest clothes they get so much buisness they don't care cause it doesn't seem to hurt there biz at all."
"This shop is a scam will take ur money but not deliver ur clothes and then give you bull **** excuses when you ask where ur product is"
"I placed an order worth nearly $300 with this website on 08/11. It is now 21/11 and I HAVE RECEIVED NOTHING!
Their customer service team is incredibly dismissive, particularly, Irfan and Katherine, who both said they would investigate my claim, but never contacted my again to let me know how their 'investigation' was going.
No one is giving me the answer to my only question: Where is my order?
I feel completely robbed and violated of my hard earned money and completely stressed and upset that I have not received items I brought for upcoming events this week."
"I shipped my return to the address sent for returns. Order was received by seller warehouse on 10-30. I’ve yet to receive anything, no emails or refund. I opened a case with PayPal and that was denied because PLT said I did not return the items. Sad part I still have the return USPS tracking showing that it was delivered. I also was in contact with PLT customer service who mentioned yes they reviewed my tracking info but I would have to wait 21 more days for items to reach their warehouse... is this a joke??!! Like seriously I have to wait over a month for a $53 refund??? When it took less than a few mins to process my order and take my funds?
This is truly sad!
9405503699300122183222 Is my usps tracking number
Too bad I can’t post the picture that shows the return delivery to the warehouse in Atlanta"
"My daughter ordered a dress, they took her money, then we got an email saying refund on way with 3 to 5 days as dress out of stock! They should not take you money in the 1st place if dress unavailable this needs to be stated on their website. So daughter has no dress and no money to buy another as needs to wait for her refund. Very unfair disgusting and they should not be allowed to do this. DO NOT PART WITH YOU MONEY AT PLT!"
"I am very disappointed with the experience i have had with PLT. They first sent me the wrong item and then told me they could not send me the correct one, even though the item i wanted was still available in my size on their website. They told me I had to send back the incorrect item first and pay for shipping and then i would get refunded. Second, I returned an item and never saw the refund. I contacted them, and they said they never received it, even though the postage tracking said it had arrived. PLT owes me money as well as the correct product. DO NOT ORDER WITH PLT. The customer services is HORRIBLE and you will end up just losing money. Go to other sites like ASOS; they are much better."
"One of the worst customer service experiences ever.. I have given this website multiple tries but everytime my cancel either gets cancelled or some other lame excuse. I am so outraged, I had to follow up myself one time and it was a very big order only to be told that they cancelled my order and they admitted it was their fault but no compensation or legitmate reason behind this, they said it was "their bad". Never ordering from here again."
"The site says 5-7 day shipping which is a complete lie. Two weeks after ordering, I hadn't been notified about my order being shipped. I contacted them and within a few days they told me my package has failed to leave the warehouse and this is very "rare". This site is not trust worthy. Don't do it to yourselves girls "
"Worst website!!! Do not buy from this site!!!! Took my money, 10 days later didn’t hear or receive anything. Contacted them on social media sites and emails, took a few attempts to get in touch with them. Very frustrating to deal with. After finally getting a reply, they tell me my package is ‘lost in transit’ so they cancelled my order. Ridiculous! Do not buy from them!!!!"
"I ordered a top with express postage hoping that it would arrive within 4 days (as said on their website). The top arrived over 2 weeks later (having paid express) and they refused to refund me for the "postage malfunction". "
"This company's customer service is absolutely non existent. I sent back a faulty dress, they acknowledged receipt and have still not refunded me. You cannot speak to anybody, you just get emails from a different person every time asking for exactly the same information and then telling me that they have had a problem with their refund system but it will be fixed within 24 /48 hours. This has been going on for weeks. Think twice before using this company"