"This companies customer service is non existent. Their website produced multiple orders (4) in error, they then charged me for 5 items. The goods have been returned yet they still have not returned the payments to my credit card. You cannot speak to anybody, you just get emails from a different person every time. I have contacted my credit card company to stop the payments. Think twice before using this company."
"Ordered with express shipping (4 working day delivery) and 6 working days later I'm still waiting. Emailed them 2 days ago and still waiting on a response, also messaged the facebook page and no response
I will definitely be telling all friends and family to be avoiding this site
Not happy"
"Nothing looks like in the pictures,cheap material and horrible products,worse money spending in my life!!!"
"Don’t buy from this seller: PrettyLittleThing.
They have plenty of bad reviews online, but the fact that they delete all the bad comments from all their verified Social Media accounts and pay influencers to promote #PrettyLittleThing makes it look like it’s a legit business when it’s not.
The company has a terrible customer service, provide fake order/tracking numbers (and even use a shady website that doesn’t belong to DHL so they can gain time while avoiding payment cancellations) and if you’re lucky enough to get a package delivered to you, you’re going to realize their products look nothing like the pictures, have cheap materials and the sizes don’t match with their guide.
Make sure you check all their bad reviews before you actually consider to buy anything from #PrettyLittleThing.com website:
https://www.trustpilot.com/review/prettylittlething.com
http://www.resellerratings.com/store/Prettylittlething_com
#Scam #Scammers"
"paid express shipping stating 4 days max unless extremey remote which i am not, suckered in by low prices but its more than a week later and my order still isnt in the country. customer service ****, clothes are crap and the reviews on this site tell the story, stay away"
"In August I order $200 worth or clothes, after receiving a confirmation email i check my account to realise they have taken $200 out of my account 3 times. I tried to get in contact with them got nothing back for a few days and then received three emails saying they have sent my order 3 times!!! I finally got a response form Pretty Little Things saying I have to send it back and then they will refund me. I sent two orders back the day i got them (with tracking) they received them 2 days later. I has now been a month since they received them and i still have not got all my money back. They refused to give me a refund for the amount it cost me to ship back to them. I am so disgusted in the lack of customer service. Will never order from this site again- the quality of some of the clothes were horrible as well. "
"larger order both on the same day tracked the packages both recieved into pretty little thing warehouse on the same day. Yet I have only been refunded for the single item have sent emails and been told they process refunds in order of how they recieved the package but they recieved both on the same day and the larger package was ordered before the single package so where is my refund and why are they only contactable via email personally I shall never order from them again I would not recommend them crap customer service very quick to process your money but very hard to refund.
"
"That was my first and last one order from PLT . The delivery was really fast and I'm happy with that.I've ordered 3 dresses for a wedding. The prices were low and I had doubts about the quality.But there is so much advertising going on at the moment so I've decided if celebrities wear those I can wear them too. Well I must say you get what you pay for! I've ordered 2 dresses from eBay from china in the past and those from PLT are same quality. They still look ok but nothing like in the website and I don't think I could wear this quality dress at a wedding! I still blame on me being naive than a dress which cost 25£ and is on sale for 10£ can be a good product. But the company shouldn't really put them in the ,,wedding guest' cathegory."
"it was my mistake, that i didn't look into the review for this website
i placed my order 35 days ago, and so far didnt receive any
customer service is so weak and not professional at all, they were always reffering me to contact the courier, as i ordered from the courier and not from them
courier text me after 35 days and refused to deliver to my home, even though i paid for shipment,
i still didn't collect my clothes, so im not sure how terrible the cloths are
"
"I bought size 14 & 16, but the items look as though would fit a size 10 only, way too small. The quality does not look anything like the ad on TV or the website, not impressed at all and now I have to pay if I want to send back. "
"I ordered one dress for my 16th birthday party and it looked as though it had already been pulled along the top. I looked in the mirror and it's slightly see through so I wasn't very pleased with that one. Today I recieved some heels and another dress for a friends 16th party. The heels do not seem to be the right size because they are so much bigger than an average 4 and the dress I could barely get on my arms! The arms were so tight and the skirt half was baggy and overall a really poorly made dress. The back where it is attached the zip rises up and overall looks horrible. This has now left me with no outfit for my friends 16th party. I will be returning this and hope for a full refund!"
"Just want to post on here and say how amazing it is to read how HORRIBLE the quality and the customer service is with this company. I personally havent ordered from them, and was just about to do so. Thank God I trusted my gut to check reviews first. Will never trust a company with this many one stars. "
"I will never purchase from this site again! I purchased my items when the 50% sale was going on, the first time I checked out with PayPal I received a notice saying my order did not go through due to limited stock however they still withdrew $263 from my bank account!! The site asked for me to adjust my cart & then complete my purchase, I was then transferred to PayPal to pay & received a confirmation email from the company. Considering I only received 1 order # & 1 confirmation email you would expect them to refund my duplicate payment, I have sent 9 emails to the company and explained in detail what happened. All the agent asked me to do was cancel my dispute with PayPal & said nothing in regards to my refund! I will make a review and file complaints everyday until I get my money back."
"4 mois qu'ils refusent de me rembourser alors que j'ai retourné l'article. Le volant de la robe bustier se retournait et on voyait la couture ce qui était très inesthétique. Ce sont des voleurs et des menteurs. Fuyez ! Très mauvais service client : dialogue de sourd. Ils jouent sur le fait que vous allez abandonner.
I've send back a dress and they don't want to refund me. The bodycon dress had imperfections on its ruffles. Since 4 months i am asking for refund. They said they did it but it was just a lie. Worst customer "service" ever. They take a lot of time to respond you. They are just robber and liars. Don't buy !"
"I had made an order for express 4 day shipping last monday. It has been 8 business days and I still have not received my order. I looked at the reviews before I purchased through this site and all I saw were horrible reviews. I really wish I listened. I emailed both prettylittlething and the shipping company aramex. All I get is 'We will look into this and get back to you'. Haven't heard anything back. POOR EXCUSE OF A COMPANY WILL NEVER BE BUYING ANYTHING AGAIN"