"The worst. I recommend that you just use the website to research your options - what airlines have nonstop flights, what times of day have the best price, then zip over to the actual airline's website to book your flight. Cut out this crappy, poor customer service middle-man.
And don't use chat! You wait in a queue, it's finally your turn, and they say "oh I'm not equipped to answer that particular concern, please call our customer service line" and then wait an hour, give up, and USE KAYAK INSTEAD."
"After booking a hotel in Nashville for the 23rd and getting our confirmation Number we proceeded to go to the Opry and after went to the Hotel (Sleep Inn) gave them our confirmation Number. They said they were sold out and would not give us a room. time is now about 11 pm. Got back on Priceline and booked another, received ANOTHER Confirmation number and drove to Smyrna TN to check in. WAS TOLD AGAIN they were sold out and we could not get a room. BOOKED another room with Priceline and received another confirmation number. Since we had been Lied to twice we decided instead of driving to call them to confirm that the rooms actually existed. We were told that we had not booked the room for the night of the 23rd but instead was booked for the 24th because it was now 1209 AM. We tried to get it canceled but the Baymont Inn in Murfreesboro TN. Refused. we had NO CHOICE but to drive 185 miles thru the night back home. Called Priceline and they said they would try to get an exception and call us between 9am and 12 noon to let us know the outcome. NO CALL CAME. Got lied to again. Called them back at 2 pm and they also said NO REFUNDS. It was their fault they ran us around promising that we had a room only to get there an be turned away. THIS COMPANY IS AS LOW AS THEY COME. Will never deal with the thieving people again. The customer service guy said because they had no rooms available they would refund the money for the 23rd but could not and would not let us cancel the room for the 24th. How about the 2 hours driving all around trying to get a room in a sold out town. All we wanted was our money back. ALL THEY wanted was to KEEP OUR MONEY FOR A ROOM WE COULD NOT USE. Stay away from them.
"
"I reserved a hotel from Priceline ( I have used them in the past with no problems) I was using the NAME YOUR PRICE option and had to initial the preview page showing the total charges. It stated the TOTAL CHARGES would not exceed a certain price. Then I get the confirmation page with an extra $60 charge from the hotel!! After contacting Priceline and speaking with someone via Live chat, I was told that was not on the preview page- even after I took a screen shot of it and sent it to them! TOTAL LYING and unwilling to help with the extra charges and I am locked into the contract or I would definitely cancel! DON'T USE PRICELINE! I NEVER WILL AGAIN!!!!!"
"We were not provided SHUTTLE to and from the airport. In all the vacation packages we have booked this is always included. If it is NOT.... it should be really clear this is NOT AN ALL INCLUSIVE . We Will be SURE TO LET FRIENDS , FAMILY , CO-WORKERS AND ALL BUSINESS ASSOCIATES KNOW .......DO NOT USE PRICELINE.COM I will also be posting this information on FACEBOOK, TWITTER, AND ANY OTHER UNIVERSAL MEDIA I CAN TO WARN EVERYONE. when we realized we had been left stranded, we tried calling the numbers provided...however they did not work"
" I booked a hotel online through Priceline. On 3/2/2018 I rented a car and drove from Ohio to Washington DC (6 hours), only to arrive at the hotel and be told that my reservations had been canceled one hour prior (@2:01p). I contacted Priceline, and Francesca told me that I had canceled them on the website- which I did not. According to my Priceline itinerary, the reservations I had made could not be changed or canceled – but at 3:20p I received an email from Priceline telling me that my reservations were canceled, no cancellation number was provided. I was left standing in D.C. at the Courtyard Marriott hotel counter, with no reservations, the funds not yet back in my account, and Brenda in Pricelines customer relations telling me that they had left me a voicemail- which was another lie, because there were no unrecognized phone numbers on my phone, nor any voicemails. BEWARE OF PRICELINE, they will cancel your reservations one hour before check-in and if you're lucky they'll leave you a voicemail about it!"
"I will never use Priceline again."
" 5260042 Brittany- senior agent
- Escalated
Gabe- regular agent
Just HORRIBLE Customer service. First, off let me start by saying I’ve been a loyal customer to Priceline for serveral years. I’ve benefited from the multiple deals they’ve had over the year. I have just recently begun useing the Express Deal on Priceline. I know that you cannot cancel once you clicked. Through the express deal I was assigned the AC Hotel in Raleigh, NC. I call the hotel to confirm my reservation and make sure it was a king bed, as the priceline website suggests with this deal. The hotel clerk, Donnell told me I have to contacted Priceline for this. He was actually very very very nasty about this, and very unaccomendating. He actually told me he was hanging up on me because I inquired more about the process. He even said “actually you pay Priceline and not the AC hotel so deal with them”. Completely frustrated and offended, I called Priceline to support me in rectifying this situation. Once I did that, I was met with a very unhelpful agent by the name of Gabe. Once asked to speak with someone senior he said “well they are going to tell you the same thing”. First off, how dare you, If I’m a customer and I have a purchased service with you and you’re nasty about helping me find a solution that a bigger issue. He patched me through to Brittany (employee number: 5260042) who is a senior agent and said there’s no one higher than her that I would be able to speak too which was a lie and absurd!!!! While on this call, the information she gave just sounded wrong and didn’t fit the previous conversations I had with the hotel directly or with Gabe.
Again, my original request was for a kind bed. Now, Brittany says that I need to cancel my original request with Priceline for a refund and rebook at a higher rate with the hotel, for that bed accommodation. So, I asked Brittany why wouldn’t the hotel honor my request for a kid bed under my current reservation if they had the space? I was met with meaningless words and no answers. She went on to say, that that’s the only way for me to get a king bed is to cancel my original request and book with the hotel. I would need to book first this get a refund. What the hell?!!! What sense does that make?!! Finally, after an hour in a half of this nonsense horrible and nasty customer service from both parties I was livid and just wanting to have my money returned to find another establishment to book with. So, finally I was able to get both the hotel staff member (Donnell) and the senior agent at Priceline( Brittany) on the phone together. Donnell said very clearly “no, Brittany that’s not what I explained too you about the services for this customer”, he goes on to say that they are more than willing to cancel the reservation all together and Priceline would need to agree. So, Brittany lied throughout my conversation with her. She didn’t want to take the very small fee hit for me canceling! Seriously, as a customer service senior agent at that-your
most important role is leading and motivating a team to ensure they're giving the best customer service possible!!! You’re the leader and Brittany you were horrible at service! Is this the Priceline way of doing things??? Horrible and service agents who lie? Handling complaints and queries from customers should be done reasonably and fair!!!
Now is that not a runaround. Priceline has just lost a loyal customer with this kind of dealing."
"I booked a flight on priceline because in bold, blue banner it states that the price is guaranteed to be the lowest or they will refund the difference.
When I called in to report the price dropped on their own site, I was told the price guarantee is only valid for 24 hours.
On the web site, in the banner I am referring to, there is no mention of a 24 hour price guarantee, only a price guarantee.
When I called customer service, I was told to click on 'help', then click on 'frequently asked questions', then to click on 'refund'. The terms are listed there.
How horrific! There is no price guarantee then!
I will never book on priceline again as this is clearly misleading advertising at best or borderline fraud!
Good luck to these large companies. There are many other places that will take my money!"
"I tried to resolve my issue by phone/email but no one was able to do it. I have a flight in a few hours! It has to be resolved ASAP! I purchased tickets from Priceline and in the booking confirmation, it states "economy class", so the first bag for drop off is free. Especially, the same thing is mentioned on Austrian Airlines website. Also, the Austrian Airline's website states: "Your free baggage allowance is reflected in your ticket or in your booking confirmation". When I started to register for my flight on the second step it's suddenly mentioned that I have "economy light" to which I never agreed on and would never purchase either! Because of this unclear purchase/policy from Priceline website I have to pay the extra fee for the drop off for each passenger round trip! I also paid a regular price for this fair! Economy Light and Economy Class are absolutely two different things! It must be mentioned during the purchase and confirmation! I see this as a subject of fraud! I purchased one thing and at the end, it's something else! It's like you bought Mercedes and received Hyundai. This is definitely fraudulent misrepresentation by law! "
"For a company the size of Priceline, they should have a robust customer service and one that allows you to speak to an agent with a confirmed reservation. Twice, I have tried to call to resolve an issue...with no avail. Finally, I had to communicate via online chat. Not acceptable. Priceline switched the terms after my reservation was made. Wrong on so many levels. Still no resolution."
"
Pathetic customer service. All I heard is we apologize we can't assist you. Wouldn't be using Priceline again for sure. You charged me $25 extra and telling me that nothing can be done. Please come up with better policies to serve the customers and stop using the line "we apologize" because you actually don't mean it. This is totally unacceptable.
Name of the person I talk to is Oreo."
"Attempted to book a hotel to evacuate a hurricane and some how the dates were mixed up.. I called within minutes of realizing the dates were wrong however no one would help. Everyone said secondary to the non-cancellation policy we can not refund or change your dates. However, they were more than happy to cancel my room and still charge me 600$. I explained that my family and I are trying to make plans for evacuation and that this money was very important for a place to stay, however they could care less.. What a wonderful world we live in where compassion and humanity no longer exists.. I will never use Priceline again!! "
"I booked a 4 star hotel for one night on Priceline and paid $215. I get to the hotel it smells weird, the ambience not that great. We thought the room might be better and so we ended up checking in and it smelled like dog food. The front desk didn't want to change our room because nothing was available for that price instead want d is to pay $50 more to change
Priceline is not cancelling or refunding our reservation because of their contract with the hotel. We ended up spending $300 to get another hotel.
BAD BAD BAD "
"Priceline booked us for a substandard hotel, where we were treated rudely and could not even stay the night based on the deplorable condition (and utterly disgusting stench!) in the room. Priceline did absolutely nothing but hide behind the deplorable management of the hotel (Best Western in Atlantic Beach, Fl- STAY AWAY!) and would not refund our money, even though health related issues prevented us from staying in such substandard conditions. Do yourself a favor and DO NOT USE PRICELINE."
"Priceline locked us in. I saw good reviews and bad reviews about the hotel. The staff was excellent. We were needy at times and decided to stay another night 5 minutes before check out. They logged into Priceline and gave me the same price. The room was clean quiet pet friendly. The wifi did not work. But we weren't there for that. So we enjoyed our stay and would go back again!
"