"Bought countless items asked for 5% off because shipping is expensive to Hawaii ,sorry no but next day 5% off on website "
"Difficulty dealing with FEDEX compounded bythe service team a proaudiostar being less than helpful. I was eventually refunded for my purchase but it took a lot longer than necessary. "
"My Guild bass had a high set neck, which is common on the Asia manufactured Guilds, but it has proven to be too high. My luthier told me it is not repairable without a neck reset. The saddle is already as high as it could ever possibly go without cracking the bridge."
"Friendly and informative staff. No pressure! Good prices with fast shipping!"
"What I liked? ProAudioStar's price and quick response to my online order. What I didn't like? ProAudioStar's packaging did not provide adequate protection to withstand the abuse encountered during the shipping process. Ultimately, the guitar case shipping carton arrived somewhat beat up leaving the case lid slightly sprung making it difficult to close. At this point, I'm not sure if it's enough of an inconvenience to warrant the hassle of returning the product to ProAudioStar. Regardless, it remains a problem each time I attempt to align, then close and latch the lid properly. I wouldn't have taken possession of a guitar case with this issue had I been buying it in person from a local music center. Lesson learned about online purchases! "
"I ordered a guitar and the order ended up being canceled on account of the guitar being “unplayable”. How do you post a guitar for sale not knowing the condition of the guitar? Then I was offered a replacement model of similar nature and told that if I bought a separate pickup, that I would be able to plug it in, without drilling into the guitar. I looked up the instillation instructions, after agreeing to the second order, only to discover I had been mislead. To correct the situation, I was not presented with any sort of resolution that would even remotely address my needs."
"I opened up the guitar it came in two boxes and when I pulled it out of the box and then wrapped it the guitar had a large crack on the body of the guitar. It seems like it was broken before it was shipped because the missing part is not inside the box so it's very doubtful that it was damaged during transit most likely damaged before it was shipped during packaging.
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"Whole webpage needs improvement. Check out page is very buggy, enough to encourage anyone to shop elsewhere. What happened with the coupons?"
"Good luck with your shipping experience. FedEx never instructed me where to pick up after missed delivery. Pro Audio was of no help fixing the situation. Roll the dice - you might get your item or you might 3 weeks of delivery hell. Paid for a Blackstar Amp Ed 2… never got it. Still waiting on refund now. "
"Purchased 2- JBL PRX912 they were open box return and the price was discounted. I did not like the speakers. So I returned them. They gave me the same tracking number for both speakers. So when the speakers were delivered to their warehouse, they only had one tracking number showing one speaker. after a week they finally sorted it out. I was charged return shipping and a restock fee. They were open box, not new. That is not a restock. I've spent $1000's at Pro Audio and they were wrong to lay that charge on me. I'm done with them. I don't mind paying for a marked up product. They were making 35% On the deal. But a restock fee on a open box? They lost my business."
"My purchase was refunded the day after purchasing and no reason was given. The product must have been oversold (a digital plugin), but I can only speculate. I’m unlikely to purchase another product from this site. "
"I ordered some software and instead of software I got a refund. "
"Excelent product fast service on delivery."
"I understand that it was an "open box" special, but it arrived on my porch in a smashed box and nothing else, normally even if the box had been perfect it still would have been put into another box for shipping, that's how your competitors do it. In this case it deff needed to be double boxed. The stands were in perfect condition, the carrying case had several rips which may or may not have been caused by the sloppy packaging."
"Online ordered a fender guitar for a gift asked for overnight shipping and it took 3 days. So I got refunded for the shipping but when the guitar arrived it had a really bad bowed neck and the pick- up toggle did not work. Then I’m told before I can return it I have to take pictures and all this other crap. Not worth it "