"Set arrived quickly but was missing the High hat stand, kick pedal and one of the symbols didn't work. Waiting to hear back."

"cant get a response to a return"

"Item was supposed have dark macasar ebony fret board but came with rosewood so I returned it won't shop pro audio star ever "

"No customer service. Shipping issues "

"Paid an extra $100 for new and still go new. "

"They sent me a damaged guitar. As a bonus, they included the paperwork from the last customer, who had also returned the guitar as damaged. How many times are they sending out the same damaged guitar?"

"Reasons stated above ... received a refind instead of getting a rep;acement "

"Has to follow up multiple times because they forgot my order. "

"My item arrived not working properly
And when I reached out to customer service they only refunded $50 for a part that cost me $200 to replace not very helpful at all"

"I mistakenly purchased the wrong model of Keystep. I noticed right away when I opened the box. I called immediately and was told that it would cost shipping and a restocking fee. I won't buy from ProAudioStar ever again. "

"In the return conditions, it explicitly states that any items returned with damage, packaging or missing literature or accessories will be charged a restocking fee. It also mentions a discretionary restocking fee, which you should really just be upfront and say that you charge for anything that is returned because the item I purchased was never even opened and was returned because I found a substantially better price elsewhere. Then when I called to discuss the fee with the customer service representative, which was completely useless and laughable. They couldn’t even say what discretion was used for charging g the fee but guessed that it “might be heavy?” (Despite being a mic preamp that my 8 year old nephew can lift up). All of this being totally regardless of the fact that I have purchased thousands of dollars worth of recording gear from your company over the years. Never again, not another dime. I now fully realize why everybody keeps their loyalty with companies like Sweetwater which are actually personable and don’t run their customer service off of completely pointless scripts. I’ll be sure to spread the word far and wide. "

"Poor redesign. Untested.
New website design is not user friendly for mobile devices...at all. l. "

"I was sold a Charvel So-Cal Mod Pro and it had a warped neck that needed replacement. Actually, the whole guitar needs replaced but they wouldn’t do anything to help me out because of some BS return policy. Now, I believe $300 on a new neck and it’s going to need to be fret leveled so that it is setup to my numbers. Never do business with these schiesters."

"thought i was getting a good deal on a guitar that retails for $1699.99, joke was on me. they email you like they care about you but im assuming these people make commission or something. they sent me a guitar with a warped neck and a nut that was never filed down from the factory. i have now spent over $400 getting this guitar worked on. will never ever use this website again i would be wary if you are considering it. "

"Bought a case that said "Les Paul jr" got it,didn't fit my 2023 Les Paul jr & then went on vacation & wasn't able to return it in the little window they gave me! Also wanted me to pay for shipping it back etc WILL NOT BE EVER SHOPPING WITH THEM AGAIN"