"I purchased a Proline exhaust hood some 18 months ago and it looks and functions beautiful. I had a couple of lights burn out, called Proline and they have sent me 2 bulbs. Great experience working with them."
"We’ve had our Proline hood for about 8 years now. It’s been absolutely perfect until last week when we couldn’t turn the blower or the lights off. I emailed Proline yesterday (Sunday). Tyson from Proline responded this morning and said he would send out the replacement part right away. Can’t beat great customer service like that! "
"I got the Proline Wall/Undercabinet Range Hood PLJW 133.30 900 CFM, 30". Very powerful (900 CFM), quiet and easy to use. Easy to clean. Just take out the filters and put them in the dish washer. Customer service is also very fast."
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I bought Proline Hood; PLFW 520.24 more than 3 years. During this period, the hood has been working adequate; quietly; easy to clean. A few months after we purchased Proline; Customer Service Staff; always check with us to ensure the hood is working properly. I recommend the people to purchase PLFW 520.24. "
"I've had my ProLine hood for about 3 years now and have been very satisfied with the quality of the product. Installation was straightforward and easy to do with two people. The hood performs well and the washable filters are excellent. People are always impressed by the performance and appearance of the hood, comparing it to professional-level models that cost much more. Their customer service team is excellent and quick to respond to questions and provided a replacement LED driver and light set when the original one stopped working. "
"I was searching for new led bulbs for my proline rangehood so I contacted support at proline rangehoods and “Tyler “ was very quick to respond back to me telling me they have the bulbs and ready to ship. I’m very pleased with how fast and helpful they were to my needs"
"8/16/2020
Update on Review (Written about 11 days after original review):
Unfortunately, I have had to change my review and downgrade the company to 3 stars. Here is why: It has been close to 2 weeks since I ordered my replacement LED lights.
Proline can't give me an estimated date on when they will be in stock. Further, they refused to give me a model number for the lights so I could go out on my own and reorder. (I suspect that the problem is that they are probably manufacturing in China and they don't have clear dialog with their factory. I honestly don't think Proline USA knows what model the lights are. Google searches are fuzzy at best. Add in the difficulties in shipping from China due to tariff issues, etc. and Proline is at the mercy of their Chinese manufacturers.) What I did do was go on Amazon and try to match what lights I need. I found a source... and in the comments/reviews, one of the customers said that these particular lights did work for the Proline PLJW 185. Lights that I ordered have yet to arrive.
Here's my issue with Proline, though... They started great on customer service... and indicated they would go ahead and send me free lights for a review. (I was perfectly happy to pay.) I said, "sure" and gave them the review. (To be frank, the product deserves a good review because it is solid - with the exception of the junk LED lights which failed.)
After I gave my review... I got a message that the "drivers are out of stock." (I think they meant to write "lights.") This message was 2 days after they told me my order was being packed.
TO SUMMARIZE: Happy with the product overall... But, follow up on replacement lights: Not so good. (I think this will eventually get sorted out... I just feel that this has been a lot of trouble and a pain in the rear.)
FROM 8/5/2020:
Original Review: We've had our Proline PLJW 185 range hood for about 2 years. We've been very happy with the look and performance of the unit. Sadly, our LED lights went out and stopped functioning. Although I'd prefer to see ProLine have an easy online order process for replacement lights on its website, Brittney in Customer Support was very easy to deal with to help get us sorted out. I think that overall, you get very good value from ProLine and I would recommend doing business with them based upon my overall experience with both their product and their support team. (On a side note, we hired a professional installation company to install the product which I had ordered. The lead guy on the job told me that he thought ProLine products were top-notch as well.)
Bill S., Franklin, TN "
"I bought my ProLine range hood 5 year ago. I am very satisfied with its strong suction power and beautiful appearance. It is also very easy to clean. When my brother came to my house, he liked it so much and ordered the same ProLine range hood."
"We've had our ProLine range hood for about 3 years now, and we've been really happy with it. It was no trouble to install, and has been great since we put it in. It still looks and works fantastic. We love the dishwasher safe easy to clean filters and how effectively it removes odors and smoke. If I could change anything on it, it would be to make the 'Quiet' fan setting a little quieter."
"It has been excellent! We were looking for a hood in our center island, and this hood fits beautifully with our stainless steel appliances. We really appreciated the friendly customer service as well!"
"Minutes with answers parts ship quickly "
"I only need one call to get my parts ordered"
"I've had my ProLine hood now for a few years and it works like no hood I've ever had. Jet engine force when I need it and yet quiet enough to still watch TV. I love not smelling grease or smoke in the house and customer service has been great!"
"Ordered contemporary stainless hood almost 7 yrs ago from Pro Line. Delivered on time / no damage and has worked great over a grill in an exposed, out door, salt spray environment. Needed to replace a part Aug 2020. Customer service was prompt and attentive in ordering the part. Easy to deal with.
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"I ordered my Proline range hoods 10 years ago, it's been the best on both performance and look. "