"Please call the customer service explained what happened and was able to be diagnosed over the phone in less than three minutes.
Filling out the forms and awaiting my replacement part ! Could not be easier Or better customer experience
Thanks Brandon "

"I contacted proline regarding replacement lights for my range hood. Breanna responded immediately to my request. She requested a picture so she could make sure I received the correct lights. The customer service response I received was outstanding. I’m very pleased with how quickly they took care of my request. Proline range is a great product and their team takes pride in taking care of their customers needs."

"I've been extremely happy with the PLFW Pro S.48 vent hood I installed for my outdoor kitchen. Pricing was excellent, Proline's selection was large, shipping was fast, and the hood looks and has worked great ever since I installed it. I recently had a problem develop with one of the electronic components and Proline was gracious enough to send me the needed replacement at no cost. They were very responsive when communicating with me about the issue I was having too. I couldn't be more pleased!"

"I bought a Proline range hood in 2014 and have been super happy with its durability and the ease of cleaning. Six years later, I needed to order a replacement light as we use the hood very frequently and one of the lights burned out. The agent was very helpful and knew exactly what items were available and what to replace. I would certainly recommend to anyone looking for a professional hood. "

"I purchased a proline hood last year. I needed replacement parts. Contacted Tyson with Proline support. Tyson was incredible with his professional, polite manner with addressing and resolving my problem. Receiving great support from Proline is the primary reason why I’ll continue purchasing their products. Jim slater "

"I love my range hood and couldn’t be more satisfied with my purchase and exceptional customer service. I reached out to ProLine to help me replace one of the vent baffles and they were extremely helpful in solving my problem.

It looks sleek, fits in perfectly with the rest of my modern, rustic condo, and most importantly works great. I cook often and this range hood does an amazing job at ensuring the fumes do not get dispersed into the rest of our condo which is especially important since I have two babies. The range hood is touch-operated, features three speeds, is easy to clean, and updated the look of my kitchen.

I highly recommend this product to anyone who is in the market for a range hood.
"

"We bought a Proline Pro hood in 2017 and we've been so happy with it that we purchased one for my father in law for his new home. Can't go wrong with this. They're very powerful and easy to clean. "

"Worked with Brendan. Service was quick. Got my replacement lights ordered for my Proline hood without hassle. Love this hood. Keeps the smell of cooking foods out of the house."

"We shopped around for a new range hood during our kitchen remodel and decided to go with ProLine and have no regrets. The quality of the product is amazing and so is there customer service. We had a issue with the light bulb and contacted customer support. They answered my questions and provided details on how I can obtain replacements bulbs, great customer service. "

"I got the PLJW 102.36 exhaust hood for my DIY kitchen remodel. Their installation videos gave me the confidence that I could install myself. That was four years ago. I recently had a problem with the hood lights flickering. I reached out to them and they quickly helped me figure out what needed fixed and the parts I need to fix it myself. "

"Great product, price and customer support. Look no further for your hood"

"A few years back we had a new roof installed. Apparently the roofers did not properly seal around the exhaust outlet for my hood. Rain water was able to run down and collect inside my range hood, shorting out the control module. After going round and round with my home warranty company I decided to take matters into my own hands and call Proline myself.

To my surprise I was greeted by a real person and not an automated system. I explained my issue to the operator and she was able to answer my questions within 2 min. Told me the part I needed and was able to help me finish the ordering process on the part.

Here's the best part. My hood was purchased years ago and they not only had the part in stock, they still carry the exact same hood. Try walking into home cheapo a year after your purchase and try to find the exact same product you previously purchased.

I highly recommend Proline. Outstanding products, but even better customer service and support. "

"This was the best customer service experience I have had in a very long time. I had a question about where to purchase replacement bulbs and they got back to me the day I sent the email and are replacing the bulbs for free because it is still under warranty."

"We installed a Proline range hood 10 years ago and recently experienced the loss of one of its 3 lights. I contacted the company, and they have been exceptionally helpful and responsive in trying to identify a replacement bulb. As our model is no longer offered, this hasn’t been easy. I really appreciate a company that goes the extra mile for its customers!"

"I purchased and installed a ProLine range hood in 2016 and would gladly recommend this product. It is not only an excellent product, the people and customer service are some of the best I have ever dealt with. If I ever need another for a future prodject it will be a ProLine range hood.
Sincerely, Garrett Wysocki"